The DOI matches its Crossref record; 24 of the 24 references it cites were found in a registry or an index.
A Theoretical Approach to Web Design in E-Commerce: A Belief Reinforcement Model
Abstract
Effective website design plays a critical role in attracting and maintaining customers’ interest. Despite the importance of websites as the major and, at times, sole channel of communication in e-business, little theoretical knowledge is available about how websites may influence online shoppers’ attitudes and behavior. In this paper, we develop a conceptual framework for measuring the impact of Web-design elements on the beliefs and behavior of Web customers. In developing the theoretical model (called the belief reinforcement model, or BRM), we synthesize the theory of planned behavior with theories in social psychology, consumer behavior, and management to categorize Web-design elements and conceptualize the salient aspects of Web shoppers’ behavior. The empirical examination of BRM indicates that various categories of Web-design elements reinforce Web customers’ beliefs, which in turn positively impact attitudinal constructs that lead to changes in their purchase intentions. BRM and its results provide an initial guideline for a rigorous approach to designing websites for e-business and testing their effectiveness before their full deployment.
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Cites
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Weighted kappa: nominal scale agreement provision for scaled disagreement or partial credit
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Trust and TAM in Online Shopping: An Integrated Model1
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Cited by
The effect of web interface features on consumer online purchase intentions
Hausman, A. V., & Siekpe, J. S. (2009) · Journal of Business Research · doi:10.1016/j.jbusres.2008.01.018 · Cited by 981
Bansal, G., Zahedi, F. M., & Gefen, D. (2016) · Information & Management · doi:10.1016/j.im.2015.08.001 · Cited by 457
Self-citationLi, H. (., & Kannan, P. K. (2014) · Journal of Marketing Research · doi:10.1509/jmr.13.0050 · Cited by 437
Toward an integrated framework for online consumer behavior and decision making process: A review
Darley, W. K., Blankson, C., & Luethge, D. J. (2010) · Psychology & Marketing · doi:10.1002/mar.20322 · Cited by 419
Cantor, D. E., Morrow, P. C., & Montabon, F. (2012) · Journal of Supply Chain Management · doi:10.1111/j.1745-493x.2011.03257.x · Cited by 342
Metadata
- Authors
- Song, J., & Zahedi, F. “.
- Venue
- Management Science
- Published
- 2005-08
- Volume
- 51
- Issue
- 8
- Pages
- 1219-1235
- ISSN
- 0025-1909 (ISSN-L)
- 1526-5501
- OpenAlex
- W2069344336
- Cited by
- 257
- References
- 24
- FWCI
- 29.29
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
