The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Development of a Tool for Measuring and Analyzing Computer User Satisfaction
Abstract
This paper reports on a technique for measuring and analyzing computer user satisfaction. Starting with the literature and using the critical incident interview technique, 39 factors affecting satisfaction were identified. Adapting the semantic differential scaling technique, a questionnaire for measuring satisfaction was then created. Finally, the instrument was pilot tested to prove its validity and reliability. The results of this effort and suggested uses of the questionnaire are reported here.
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Citations
Cites
Management Information Systems: Appreciation and Involvement
Swanson, E. B. (1974) · Management Science · doi:10.1287/mnsc.21.2.178 · Cited by 529
Cited by
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
(2003) · Journal of Management Information Systems · doi:10.1080/07421222.2003.11045748 · Cited by 11,791
Moore, G. C., & Benbasat, I. (1991) · Information Systems Research · doi:10.1287/isre.2.3.192 · Cited by 9,150
Task-Technology Fit and Individual Performance
Goodhue, D. L., & Thompson, R. L. (1995) · MIS Quarterly · doi:10.2307/249689 · Cited by 6,006
Beyond Accuracy: What Data Quality Means to Data Consumers
Wang, R. Y., & Strong, D. M. (1996) · Journal of Management Information Systems · doi:10.1080/07421222.1996.11518099 · Cited by 4,672
Why do people use information technology? A critical review of the technology acceptance model
Legris, P., Ingham, J., & Collerette, P. (2003) · Information & Management · doi:10.1016/s0378-7206(01)00143-4 · Cited by 4,250
Metadata
- Authors
- Bailey, J. E., & Pearson, S. W.
- Venue
- Management Science
- Published
- 1983-05
- Volume
- 29
- Issue
- 5
- Pages
- 530-545
- ISSN
- 0025-1909 (ISSN-L)
- 1526-5501
- OpenAlex
- W2096878712
- Cited by
- 2,542
- References
- 1
- FWCI
- 76.85
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
