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A Systems Analysis of a University-Health-Service Outpatient Clinic
Abstract
This paper presents a case study on the use of mathematical-computer models in developing operating policies for a university-health-service outpatient clinic. Based on results predicted by the models, actual policy changes were made in the system; the paper compares the subsequent real-world results with those predicted by the models. The comparison demonstrated the validity of the models, and significant improvements were realized in the changed system. An analysis of daily arrival patterns was used to schedule more appointment patients during periods of low walk-in demand in order to smooth the overall daily arrivals. A Monte Carlo simulation model showed the effects of alternative decision rules for scheduling appointment periods during the day to increase patient throughput and physician utilization.
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Citations
Cited by
Patient satisfaction in primary health care: A literature review and analysis
Pascoe, G. C. (1983) · Evaluation and Program Planning · doi:10.1016/0149-7189(83)90002-2 · Cited by 1,201
Appointment Scheduling in Health Care: Challenges and Opportunities
Gupta, D., & Denton, B. (2008) · IIE Transactions · doi:10.1080/07408170802165880 · Cited by 1,043
OUTPATIENT SCHEDULING IN HEALTH CARE: A REVIEW OF LITERATURE
CAYIRLI, T., & VERAL, E. (2003) · Production and Operations Management · doi:10.1111/j.1937-5956.2003.tb00218.x · Cited by 986
Application of discrete-event simulation in health care clinics: A survey
Jun, J. B., Jacobson, S. H., & Swisher, J. R. (1999) · Journal of the Operational Research Society · doi:10.1057/palgrave.jors.2600669 · Cited by 852
Srinivas, S., & Ravindran, A. R. (2018) · Expert Systems with Applications · doi:10.1016/j.eswa.2018.02.022 · Cited by 147
Metadata
- Authors
- Rising, E. J., Baron, R., & Averill, B.
- Venue
- Operations Research
- Published
- 1973-10
- Volume
- 21
- Issue
- 5
- Pages
- 1030-1047
- ISSN
- 0030-364X (ISSN-L)
- 1526-5463
- OpenAlex
- W2040087963
- Cited by
- 160
- References
- 0
- FWCI
- 8.00
- Type
- journal article
- Language
- en
- Open access
- closed
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- Rising, E. J., Baron, R., & Averill, B. (1973). A Systems Analysis of a University-Health-Service Outpatient Clinic. Operations Research. https://doi.org/10.1287/opre.21.5.1030
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
