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Knowledge Gap, Information-Seeking and the Poor
Abstract
The purpose of this chapter is to address the issues of information seeking behavior within a context of an information poor life style. Several factors can be attributed to an information poor world. For example, it is one in which the mass media are not viewed as providers of useful information. Moreover, this is a world in which there is a parsimony of helpful interpersonal channels. Thus, both formal and personal sources are devoid of everyday practical information of the kind that is needed by poor people. In addressing reasons to explain this phenomenon, knowledge gap theory is examined. The conclusion drawn from this analysis is that, although the mass media are perceived as sources of information for some (the "media rich"), they do not respond to the needs of the poor. Unfortunately, the role that interpersonal sources might play in this process, have not been adequately addressed by knowledge gap researchers.
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“We believe that since libraries are passively involved in empowerment initiatives (or actively participating in isolated attempts), they have at times only been seen as passive supporters of social change that only indirectly contribute towards changing the disempowered status, experiences, and realities of people on the margins (Chatman and Pendleton, 1995;Dervin, Harpring, and Foreman-Wernet, 1”
From The Library-Community Convergence Framework for Community Action: Libraries as Catalysts of Social Change (2007) · cites this paper as Chatman and Pendleton, 1995
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Cited by
Mehra, B., & Srinivasan, R. (2007) · Libri · doi:10.1515/libr.2007.123 · Cited by 50
Metadata
- Authors
- Chatman, E. A., & Pendleton, V. E.
- Affiliations
- University of North Carolina at Chapel Hill (US)
- Venue
- The Reference Librarian
- Publisher
- Informa UK Limited
- Published
- 1995-02
- Volume
- 23
- Issue
- 49-50
- Pages
- 135-145
- ISSN
- 0276-3877 (ISSN-L)
- 1541-1117
- OpenAlex
- W4240086611
- Cited by
- 62
- References
- 0
- Citations by year
- 2026: 1 · 2025: 2 · 2024: 7 · 2023: 4 · 2022: 1 · 2021: 2 · 2020: 1 · 2019: 1 · 2018: 3 · 2017: 1 · 2016: 18 · 2014: 2 · 2013: 1
- FWCI
- 0.00
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- The Reference Librarian (publishedVersion)
- Topics
- Social Sciences › Library and Information Sciences › Library Science and Information Literacy
- Social Sciences › Library and Information Sciences › Library Science and Administration
- Social Sciences › Library and Information Sciences › Information Science and Libraries
- Keywords
- knowledge gap theory, information seeking, information poverty, poor people, mass media, interpersonal information sources, information needs
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- Chatman, E. A., & Pendleton, V. E. (1995). Knowledge Gap, Information-Seeking and the Poor. The Reference Librarian. https://doi.org/10.1300/j120v23n49_10
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
