The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
TANGSERV: A Multiple Item Scale for Measuring Tangible Quality in Foodservice Industry
Abstract
This paper seeks to explore the domain of tangible quality construct; reviews the existing literature and then proceeds to develop a scale called TANGSERV for measuring tangible quality in food service industry. It captures ambient factors such as music and temperature; design factors such as location and seating arrangement; and product/service factors such as food presentation and food variety. Procedure used in constructing and refining a multiple-item scale is described. Moderately high factor loadings (between 0.725 and 0.799) and an a value of 0.76 suggests that scale is stable and reliable. Similarly, confirmatory factor analysis results show that factor loadings (between 0.660 and 0.830) are significant enough to claim convergent validity while a chi-square difference of 76.830 between fixed and freely estimated models provides an evidence of discriminant validity.
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Citations
Cites
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
Bitner, M. J. (1992) · Journal of Marketing · doi:10.2307/1252042 · Cited by 7,271
The effect of the servicescape on customers’ behavioral intentions in leisure service settings
Wakefield, K. L., & Blodgett, J. G. (1996) · Journal of Services Marketing · doi:10.1108/08876049610148594 · Cited by 862
Metadata
- Authors
- Raajpoot, N. A.
- Venue
- Journal of Foodservice Business Research
- Publisher
- Informa UK Limited
- Published
- 2002-04
- Volume
- 5
- Issue
- 2
- Pages
- 109-127
- ISSN
- 1537-8020 (ISSN-L)
- 1537-8039
- OpenAlex
- W2317923681
- Cited by
- 219
- References
- 4
- FWCI
- 0.73
- Type
- journal article
- Language
- en
- Open access
- closed
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- Raajpoot, N. A. (2002). TANGSERV: A Multiple Item Scale for Measuring Tangible Quality in Foodservice Industry. Journal of Foodservice Business Research. https://doi.org/10.1300/j369v05n02_08
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