Telephone Follow-Up following Office Anorectal Surgery
Open accessAbstract
INTRODUCTION: Patients with minor anorectal conditions are frequently reviewed at an 8-week out-patient appointment (OPA). This study was designed to assess whether telephone follow-up could reduce OPA numbers whilst maintaining patient satisfaction. PATIENTS AND METHODS: Over an 11-month period, 46 patients (23 male) underwent banding of haemorrhoids and 14 were prescribed medical treatment for fissure-in-ano (3 male). All were telephoned at 6 weeks and were offered an 8-week OPA if they had continuing problems. Patients were telephoned at a later date by a member of the hospital's patient panel to assess satisfaction. RESULTS: Overall, 88% were contacted at 6 weeks, 60% at the first attempt; 40% required two or more attempts. Of those who underwent banding, 68% were asymptomatic, 17% requested an OPA for re-banding and 15% requested an OPA for a different problem. Of fissure patients, 25% were cured; the remainder were prescribed either second-line medical treatment (8%), anorectal physiology (42%) or surgery (25%). All avoided an OPA. Of a potential 60 OPAs, 47 were saved by telephone follow-up. None of 7 non-contactable patients accepted a written offer of an OPA. Overall, 89% of patients were contacted by the patient panel; of these patients, 93% reported a high level of satisfaction. CONCLUSIONS: Telephone follow-up can reduce the number of OPAs following out-patient treatment of minor anorectal conditions whilst maintaining a high level of patient satisfaction. However, it requires considerable consultant time. This process could be developed into either a nurse-led service with booked telephone appointments or a patient-led service to a dedicated hotline.
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In observational studies, telephone-based postoperative care provides safe and effective care at reduced patient costs and improved patient satisfaction on non-validated global scales.
“In observational studies, telephone-based postoperative care provides safe and effective care at reduced patient costs and improved patient satisfaction on non-validated global scales [3-9].”
From Outpatient visits versus telephone interviews for postoperative care: a randomized controlled trial (2019) · cites this paper as [9]
Prior surgical literature reports telephone-based postoperative follow-up as an alternative to in-person visits.
“Pediatric and adult surgical literature increasingly reports on changes in this traditional practice by performing follow-up care via telephone in place of outpatient postoperative visits [3-9].”
From Outpatient visits versus telephone interviews for postoperative care: a randomized controlled trial (2019) · cites this paper as [9]
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- Authors
- Fallaize, R. C., Tinline-Purvis, C., Dixon, A. R., & Pullyblank, A.-M.
- Affiliations
- Weston General Hospital (GB)
- North Bristol NHS Trust (GB)
- Venue
- The Annals of The Royal College of Surgeons of England
- Publisher
- Royal College of Surgeons of England
- Published
- 2008-09
- Volume
- 90
- Issue
- 6
- Pages
- 464-466
- ISSN
- 0035-8843 (ISSN-L)
- 1478-7083
- PMC
- PMC2647236
- OpenAlex
- W2059823798
- Cited by
- 16
- References
- 7
- Citations by year
- 2025: 1 · 2024: 1 · 2022: 1 · 2021: 3 · 2020: 1 · 2019: 1 · 2018: 2 · 2017: 1 · 2016: 3 · 2014: 1 · 2013: 1
- FWCI
- 0.00
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Annals of The Royal College of Surgeons of England (publishedVersion)
- PubMed Central (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Health Sciences › Medicine › Surgery › Anorectal Disease Treatments and Outcomes
- Health Sciences › Health Professions › Emergency Medical Services › Healthcare Operations and Scheduling Optimization
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Keywords
- telephone follow-up, anorectal surgery, anal fissure, outpatient appointments, patient satisfaction, nurse-led services, patient panel
- MeSH terms
- Ambulatory Surgical Procedures, Appointments and Schedules, England, Feasibility Studies, Female, Fissure in Ano, Follow-Up Studies, Hemorrhoids, Humans, Ligation, Male, Patient Satisfaction, Telemedicine
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