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Organisational Culture in Residential Aged Care Facilities: A Cross-Sectional Observational Study
Open accessAbstract
BACKGROUND: Organisational culture is increasingly recognised as important for provision of high-quality long-term care. We undertook this study to measure organisational culture in residential aged care facilities in two Australian states. METHODOLOGY/PRINCIPAL FINDINGS: Cross-sectional observational study in 21 residential aged care facilities in Western Australia (n = 14) and Queensland (n = 7), Australia. Staff and next-of-kin of residents participated. Measurement comprised surveys of facility staff and residents' next-of-kin, and structured observation of indicators of care quality. Staff tended to rate organisational culture positively. Some qualitative feedback from staff emphasised negative perceptions of communication, leadership and teamwork. Staffing levels were perceived as a dominant challenge, threatening care quality. Direct observation revealed variability within and between facilities but suggested that most facilities (n = 12) were in the typical range, or were quality facilities (n = 8). CONCLUSION: There was scope to strengthen organisational culture in participating aged care facilities.
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References 17 · Cited by 45
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Metadata
- Authors
- Etherton-Beer, C., Venturato, L., & Horner, B.
- Affiliations
- Griffith University (AU)
- Curtin University (AU)
- ORCID
- Venturato, Lorraine
- Venue
- PLoS ONE
- Publisher
- Public Library of Science (PLoS)
- Published
- 2013-03-07
- Volume
- 8
- Issue
- 3
- Pages
- e58002
- ISSN
- 1932-6203 (ISSN-L)
- PMC
- PMC3591446
- OpenAlex
- W2017969620
- Cited by
- 45
- References
- 17
- Citations by year
- 2026: 2 · 2025: 2 · 2024: 4 · 2023: 3 · 2022: 2 · 2021: 5 · 2020: 7 · 2019: 9 · 2018: 3 · 2017: 1 · 2016: 4 · 2015: 2 · 2014: 1
- FWCI
- 4.21
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Locations
- PLoS ONE (publishedVersion, cc-by)
- Europe PMC (PubMed Central) (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- UWA Profiles and Research Repository (UWA) (submittedVersion, other-oa)
- RePEc: Research Papers in Economics (submittedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Griffith Research Online (submittedVersion, cc-by)
- Funders
- International Business Machines Corporation
- Medical Research Council
- National Health and Medical Research Council (458797)
- Topics
- Health Sciences › Medicine › Geriatrics and Gerontology › Geriatric Care and Nursing Homes
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Healthcare Quality and Management
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Management and Innovation
- Keywords
- organizational culture, nursing homes, long-term care, quality of care, employee perceptions, next of kin, staffing levels, communication, leadership, teamwork, Western Australia, Queensland
- MeSH terms
- Adult, Aged, Aged, 80 and over, Allied Health Personnel, Cross-Sectional Studies, Homes for the Aged, Humans, Middle Aged, Nursing Homes, Patient Acceptance of Health Care, Queensland, Surveys and Questionnaires, Western Australia, Organizational Culture, Young Adult
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