The DOI matches its Crossref record; 34 of the 34 references it cites were found in a registry or an index.
analysis & commentary Measuring Patient Experience As A Strategy For Improving Primary Care
Abstract
Patients value the interpersonal aspects of their health care experiences. However, faced with multiple resource demands, primary care practices may question the value of collecting and acting upon survey data that measure patients' experiences of care. The Consumer Assessment of Healthcare Providers and Systems (CAHPS) suite of surveys and quality improvement tools supports the systematic collection of data on patient experience. Collecting and reporting CAHPS data can improve patients' experiences, along with producing tangible benefits to primary care practices and the health care system. We also argue that the use of patient experience information can be an important strategy for transforming practices as well as to drive overall system transformation.
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Cites
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Cited by
Best care at lower cost: the path to continuously learning health care in America
(2014) · Choice Reviews Online · doi:10.5860/choice.51-3277 · Cited by 1,363
Fenton, J. J. (2012) · Archives of Internal Medicine · doi:10.1001/archinternmed.2011.1662 · Cited by 911
Patient-Reported Outcomes In Performance Measurement
Cella, D., Hahn, E., Jensen, S., Butt, Z., Nowinski, C., Rothrock, N., & Lohr, K. (2015) · doi:10.3768/rtipress.2015.bk.0014.1509 · Cited by 299
Gleeson, H., Calderon, A., Swami, V., Deighton, J., Wolpert, M., & Edbrooke-Childs, J. (2016) · BMJ Open · doi:10.1136/bmjopen-2016-011907 · Cited by 287
Hong, H., & Oh, H. J. (2020) · Health Communication · doi:10.1080/10410236.2019.1570427 · Cited by 171
Metadata
- Authors
- Browne, K., Roseman, D., Shaller, D., & Edgman-Levitan, S.
- Venue
- Health Affairs
- Publisher
- Health Affairs Publishing, LLC
- Published
- 2010-05
- Volume
- 29
- Issue
- 5
- Pages
- 921-925
- ISSN
- 0278-2715 (ISSN-L)
- 1544-5208
- OpenAlex
- W2098646109
- Cited by
- 305
- References
- 34
- FWCI
- 18.98
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
