The DOI matches its Crossref record.
Web map services in tourism: a framework exploring the organisational transformations and implications on business operations and models
Abstract
This study aims to first analyse the functionality and the services of web map services, and then, to investigate the types of their exploitation that in turn transform the ways in which tourism firms design their business operations and business models. To that end, the paper first defines the concept of web map services and then it analyses their functionality by conducting a thorough literature review related to the field of web services, mapping services, Web 2.0 as well as their impact on the business operations. The paper then adapts Venkatraman's (1994) model on IT-induced transformation in order to identify and classify the different levels and types of exploitation of the functionality of web map services by tourism firms. Examples of web map services' applications from the tourism industry are used for analysing the concept, the business changes and the implementation challenges of each type-level of exploitation of web map services.
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In the citing paper
“ICT tools and applications have enabled tourism firms to become 'smarter' in how to increase their performance and competitiveness by (hyper)-automating, informating and transforming their business functions and processes such as marketing, procurement/supply chain management, human resource management, and customer service and management (Sigala and Marinidis 2012).”
From Smart tourism: foundations and developments (2015) · cites this paper as Sigala and Marinidis 2012
In the citing paper
“This developmental trajectory continued with the widespread adoption of social media (Sigala et al. 2012), and a move towards realizing mobile tourism in recognition of the high mobility of tourism information and of tourism consumers (Buhalis and Law 2008;Wang et al. 2012).”
From Smart tourism: foundations and developments (2015) · cites this paper as Sigala et al. 2012
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Smart tourism: foundations and developments
Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015) · Electronic Markets · doi:10.1007/s12525-015-0196-8 · Cited by 2,589
“…in how to increase their performance and competitiveness by (hyper)-automating, informating and transforming their business functions and processes such as marketing, procurement/supply chain management, human resource management, and customer service and management (Sigala and Marinidis 2012).”
BackgroundSelf-citationSivarajah, U., Irani, Z., Gupta, S., & Mahroof, K. (2020) · Industrial Marketing Management · doi:10.1016/j.indmarman.2019.04.005 · Cited by 332
Metadata
- Authors
- Sigala, M., & Marinidis, D.
- Venue
- International Journal of Business Information Systems
- Publisher
- Inderscience Publishers
- Published
- 2012
- Volume
- 9
- Issue
- 4
- Pages
- 415
- ISSN
- 1746-0972 (ISSN-L)
- 1746-0980
- OpenAlex
- W2155794848
- Cited by
- 21
- References
- 0
- Citations by year
- 2024: 1 · 2023: 3 · 2022: 3 · 2021: 2 · 2020: 3 · 2019: 4 · 2015: 2 · 2013: 1 · 2012: 2
- FWCI
- 3.64
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- International Journal of Business Information Systems (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Adelaide Research & Scholarship (AR&S) (University of Adelaide) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management of Technology and Innovation › Digital Innovation in Industries
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
- Social Sciences › Geography, Planning and Development › Geographic Information Systems Studies
- Keywords
- Web Map Service, tourism enterprises, business models, business operations, Web 2.0, map services, web services, implementation barriers
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