Is Firm Trust Essential in a Trusted Environment? how Trust in the Business Context Influences Customers

Cited by (232)

Items 101–200 of 232

1. The role of trust in technology within the TAM in the context of NFC mobile payment
   Pin Luarn, Wei‐Jr Juo · 2010 · Journal of Information and Optimization Sciences
2. The Determinants of Customer Trust in Buyer–Seller Relationships: An Empirical Investigation in Rural India
   Waheed Kareem Abdul, Sanjaya Singh Gaur, Lisa Peñaloza · 2012 · Australasian Marketing Journal (AMJ)
3. Fostering reflective trust between mothers and community health nurses to improve the effectiveness of health and nutrition efforts: An ethnographic study in Ghana, West Africa
   Nana Mokoah Ackatia-Armah, Nii Antiaye Addy, Shibani A. Ghosh, Laurette Dubé · 2016 · Social Science & Medicine
4. Do social capital and relationship quality matter to the key account management effectiveness?
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5. The impact of diversity on institutional longevity
   Samantha N. N. Cross, Mary C. Gilly · 2016 · International Journal of Research in Marketing
6. Value acquisition, value co-creation: The impact of perceived organic grocerant value on customer engagement behavior through brand trust
   Weiping Yu, Mingli He, Xiaoyun Han, Jun Zhou · 2022 · Frontiers in Psychology
7. Moden und Trends in Wirtschaftsinformatik und Information Systems
   Katharina Steininger, René Riedl‬, Friedrich Roithmayr, Peter Mertens · 2009 · WIRTSCHAFTSINFORMATIK
8. Connoisseurship Consumption and Market Evolution: An Instituional Theory Perspective on the Growth of Specialty Coffee Consumption in the USA
   Ronan Torres Quintão, Eliane Pereira Zamith Brito · 2016 · ReMark - Revista Brasileira de Marketing
9. Open and transparent research practices and public perceptions of the trustworthiness of agricultural biotechnology organizations
   Asheley R. Landrum, Joseph Hilgard, Robert B. Lull, Heather Akin, Kathleen Hall Jamieson · 2018 · Journal of Science Communication
10. Integrating Bottom-of-the-Pyramid Producers with High-Income Markets: Designing Institutional Arrangements for West African Shea Nut Butter Producers
    Souleimane Adeyemi Adekambi, Paul T. M. Ingenbleek, J.C.M. van Trijp · 2018 · Journal of Public Policy & Marketing
11. Uso de variables mediadoras y moderadoras en la explicación de la lealtad del consumidor en ambientes de servicios
    Juan Carlos Bustamante · 2015 · Estudios Gerenciales
12. Antecedents and consequences of insurer-salesperson relationships
    Tsu‐Wei Yu, Feng‐Cheng Tung · 2014 · Marketing Intelligence & Planning
13. A transformative perspective of financial services for the unbanked
    Juan Carlos Bustamante, Adriana Amaya · 2019 · Journal of Services Marketing
14. Determinants of trust in human-robot interaction: Modeling, measuring, and predicting
    Halimahtun M. Khalid, Martin G. Helander, Mei‐Hua Lin · 2020 · Elsevier eBooks
15. How will multifaceted trust impact domestic travel during the COVID-19 pandemic and subjective well-being? A comparison between Korea and the US
    Hakseung Shin, Juhyun Kang, Changhwan Park, Hoon Lee · 2022 · Tourism Management Perspectives
16. Socially responsible consumption in Russia: Testing the theory of planned behavior and the moderating role of trust
    Irina Petrovskaya, Fazli Haleem · 2020 · Business Ethics the Environment & Responsibility
17. The dark side of trust and the light side of working alliances in financial services
    Inga‐Lill Söderberg, James E. Sallis, Kent Eriksson · 2014 · International Journal of Bank Marketing
18. The Impact of United Nations Sustainable Development Goals on Customers’ Perceptions and Loyalty in the Banking Sector: A Multi-Mediation Approach
    Hussin Elansari, Ahmad Bassam Alzubi, Amir Khadem · 2024 · Sustainability
19. Managing Consumer Loyalty
    Shivani Saini, Jagwinder Singh · 2019 · International Journal of Asian Business and Information Management
20. Do Ethical Purchase Intentions Really Lead to Ethical Purchase Behavior? A Case of Animal-Testing Issues in Shampoo
    Alexandra Madar, Hazel H. Huang, Ting‐Hsiang Tseng · 2013 · International Business Research
21. The Role of Marketing in Ritual Evolution
    Samantha N. N. Cross, Robert L. Harrison, Mary C. Gilly · 2017 · Journal of Macromarketing
22. How relationship attributes affect bank customers’ saving
    Kent Eriksson, Cecilia Hermansson · 2018 · International Journal of Bank Marketing
23. Listening to bank customers: the meaning of trust
    Aviv Kidron, Yvonne Kreis · 2020 · International Journal of Quality and Service Sciences
24. Inquiry and the Practice of Theoretical Conversation: Engaging in Dialogue to Elaborate Hidden Connections
    Stanley E. Fawcett, Matthew A. Waller · 2013 · Journal of Business Logistics
25. Investigating trust in the Israeli banking system from the reciprocating perspectives of customers and bankers: a mixed methods study
    Aviv Kidron · 2021 · International Journal of Bank Marketing
26. Returning students’ right to access, choice and notice: a proposed code of ethics for instructors using Turnitin
    Bastiaan Vanacker · 2011 · Ethics and Information Technology
27. Closing the Marketing Strategy-Tactics Gap: An Institutional Theory Analysis of Pharmaceutical Value Chain
    Jagdip Singh, Rama K. Jayanti · 2013 · International series in quantitative marketing
28. Liquidity Creation and Trust Environment
    Jérémie Bertrand, Paul‐Olivier Klein, Jean-Loup Soula · 2021 · Journal of Financial Services Research
29. Adherence to responsibility in organic dry food supply chains
    Jubin Jacob-John · 2017 · European Business Review
30. Gender stereotyping in financial advisors’ assessment of customers
    Inga-Lill Söderberg · 2012 · Journal of Financial Services Marketing
31. Erratum zu: Moden und Trends in Wirtschaftsinformatik und Information Systems – Eine vergleichende Literaturanalyse
    Katharina Steininger, René Riedl‬, Friedrich Roithmayr, Peter Mertens · 2010 · WIRTSCHAFTSINFORMATIK
32. Horizontal Referrals in B2B Markets
    Mahima Hada, Arnaud De Bruyn, Gary L. Lilien · 2023 · Journal of Marketing Research
33. La confiance inter-organisationnelle : essai de conceptualisation et proposition de mesure
    Naouel Makaoui · 2014 · Question(s) de management
34. Consumer trust relations with payment cards and banks: an exploratory study
    Tuija Koivunen, Helena Tuorila · 2015 · International Journal of Consumer Studies
35. Error management in service security breaches
    Wei Wei, Lu Zhang, Nan Hua · 2019 · Journal of Services Marketing
36. Cognitive catalysts for distrust in financial services markets: An integrative review
    Hooman Estelami · 2015 · Journal of Financial Services Marketing
37. Inter-organizational Trust: definitions, elements and operationalization
    Serje Schmidt, Dusan Schreiber · 2019 · Desenvolvimento em Questão
38. Relationship quality in sport: a systematic quantitative literature review
    Joseph I. Nolan, Jason P. Doyle, Caroline Riot · 2022 · European Sport Management Quarterly
39. Stakeholderdialog auf Facebook – Entschuldigung und Verantwortungsübernahme als vertrauensfördernde Reaktion auf Online-Beschwerden in sozialen Netzwerken
    Christian Wiencierz, Ricarda Moll, Ulrike Röttger · 2014 · Springer eBooks
40. Motivations of market mavens for participating in online communities
    Hye Shin Kim, Byoungho Ellie Jin, Jin Yong Park · 2011 · International Journal of Electronic Marketing and Retailing
41. The evolution from brand equity to customer relationship equity to trust equity: the new challenge
    William J. Lundstrom · 2009 · International Journal of Business Excellence
42. Unveiling the attitudinal factors: an integration of TPB and SCT in understanding investor intention towards equity investments
    Anurag Singh, Utkarsh Goel, Shailendra Kumar, Amar Johri · 2025 · Humanities and Social Sciences Communications
43. The Study on Consumer Trust Repair Based on the Interaction of Person & Environment
    Zhenglin Zhang · 2012 · Procedia Engineering
44. ARE BAD REVIEWS ALWAYS STRONGER THAN GOOD ? ASYMMETRIC NEGATIVITY BIAS IN THE FORMATION OF ONLINE CONSUMER TRUST
    Dezhi Yin, Samuel Bond, Han Zhang · 2010 · International Conference on Information Systems
45. The Interplay of Review Valence and Review Platform on Readers’ Perceptions and Reactions Toward Online Hotel Reviews
    Daniel Leung · 2020 · International Journal of Hospitality & Tourism Administration
46. PERANAN RELATIONAL BENEFITS DAN PERCEIVED VALUE DALAM MENINGKATKAN TRUST DAN LOYALITAS PELANGGAN KLINIK KECANTIKAN
    Dexi Triadinda, Astrid Puspaningrum, Ananda Sabil Hussein · 2018 · Jurnal Bisnis dan Manajemen
47. An Institutional Theory Perspective on Retailer Loyalty
    Rama K. Jayanti · 2020 · Journal of Relationship Marketing
48. Trust in Organizations: The Significance and Measurement of Trust in Corporate Actors
    Christian Wiencierz, Ulrike Röttger · 2016 · Progress in IS
49. Broad-Scope Trust and Financial Advice
    Thomas Pauls, Oscar Anselm Stolper, Andreas Walter · 2015 · SSRN Electronic Journal
50. Internal factors driving willingness to seek financial advice: The role of trust and anxiety
    Steffen Westermann, Jennifer L Harrison, Scott James Niblock · 2024 · Journal of Consumer Affairs
51. The Curvilinear Role of Trust in Marketing Systems: Analysis of a Moderated-Mediation Model with Hierarchical Linear Modeling
    Kerry T. Manis, Seth Cockrell, Wesley Friske · 2023 · Journal of Macromarketing
52. Trust in Transactional and Relationship Marketing: Implications in a Post-CrisisWorld
    David Starr‐Glass · 2011 · RePEc: Research Papers in Economics
53. A research on the effects of the different scopes of trust toward customer loyalty: An empirical study between Taiwan and China
    Jau‐Shyong Wang · 2009 · Global Journal of Business Management
54. Do consumers subjectively perceive relationships in objectively defined relational, interimistic, and transactional exchange in financial services?
    Kent Eriksson, Cecilia Hermansson · 2017 · International Journal of Bank Marketing
55. Marketing Competence and Institutional Trust in Business
    Saeed Janani, Michael A. Wiles, Saurabh Mishra · 2022 · Journal of International Marketing
56. An Asymmetrical Approach to Understanding Consumer Characteristics in Banking Trust During the COVID-19 Pandemic in Italy
    A. Ammari, Evita Allodi, Dario Salerno, Gian Paolo Stella · 2023 · Research In International Business and Finance
57. The Effects of Service Recovery Satisfaction on Consumers’ Behavioral Intentions: An Application in North Cyprus Five-Star Hotels
    Eminejomo Ikponmwen · 2011 · Eastern Mediterranean University Institutional Repository (Eastern Mediterranean University)
58. The effects of observing punishment on consumers’ decisions to punish other companies during industry-wide crises
    Shijiao Chen, Yi Li, Jun Yao · 2024 · Journal of the Academy of Marketing Science
59. RETRACTED: Factors affecting telemedicine services adoption in the healthcare sector
    Hanan Al-Ghazo, Manaf Al‐Okaily, Aws Al-Okaily, Arwa Al Anber, Hadeel B. Heilat, Mohammad A. Alissa, Ali A. Alomar, Iman A. Basheti · 2024 · Global Knowledge, Memory and Communication · Retracted
60. Experiential Marketing as a Moderating Effect on Exhibitor Performance at International Tourism Trade Shows
    Zauyani Zainal Mohamed Alias, Nor'ain Binti Haji Othman · 2020 · Springer eBooks
61. Consumers’ Responses to Corporate Normalised Misconduct During an Industry-Wide Crisis: An Investigation in the Chinese Dairy Industry
    Shijiao Chen, Hongzhi Gao, Jing A. Zhang · 2021 · Australasian Marketing Journal (AMJ)
62. Would US citizens accept cybersecurity deresponsibilization? Perhaps not
    Karen Renaud, Karl van der Schyff, Stuart MacDonald · 2023 · Computers & Security
63. A study of customer perception of CRM initiatives in the Indian Banking Sector
    Vanisha Oogarah-Hanuman, Sharmila Pudaruth, Vinod Kumar, Victor Anandkumar · 2011 · Research Journal of Social Science & Management
64. Do Loyalty Cards Enhance Loyalty in the Pharmaceutical Sector?
    Susana Henriques Marques, Margarida G. M. S. Cardoso, Ana Catarina Afonso Lindeza · 2017 · Journal of Relationship Marketing
65. Drivers of customer value cocreation behaviors in robotic service contexts: A trust transfer theory perspective
    Mingfei Li, Shanshan Huang · 2025 · Electronic Commerce Research and Applications
66. The research on the impact of industry governance on trust after group product-harm crisis
    Yalin Li, Min Zhao · 2024 · Heliyon
67. Innovation ambidexterity in Indonesian professional services industry: the role of customer trust and co-creation
    Elvia Afkar, Mohammad Hamsal · 2024 · Cogent Business & Management
68. Customer Information Sharing in Social Commerce Based on FIRE Model: The Role of Trust Propensity
    Bo Shen, Dan Liu, Tai Liang · 2014 · International Conference on Management of e-Commerce and e-Government
69. Legacy, trust, and turbulence in the NHS healthcare commissioning process: An exploratory study
    Keith E. Gray, Matthew Higgins · 2012 · International Journal of Healthcare Management
70. Overt Dependence of Health Insurance Industry on Healthcare System
    V. R. Uma, V. Ilango · 2021 · Asian Academy of Management Journal
71. Corporate Image and Brand Identification of Islamic Banks: The Perspective of Customers
    Ismah Osman, Husniyati Ali, Imani Mokhtar, Fatimah Setapa, Ahmad Baihaqi Abd Malek · 2015 · Springer eBooks
72. Integrating BoP Producers with High-Income Markets: Designing Institutional Arrangements for West African Shea nut Butter Producers
    Souleimane Adeyemi Adekambi, Paul T. M. Ingenbleek, J.C.M. van Trijp · 2017 · Journal of Public Policy & Marketing
73. SERVICE IDEALISM: THE SENSE PERCEPTION OF PERSONALITY
    Wei‐Lun Chang, Agus Marwi Jaya Pelawi · 2012 · Cybernetics & Systems
74. Air pollution under formal institutions: The role of distrust environment
    Xiaojuan Hou, Ruojun Xiang, Ming Jin · 2024 · Global Environmental Change
75. Assessing the ecology of cluster-based enterprise trust networks through percolation theory: Is your business environment trustworthy?
    HE Guang-hui, Shicheng Zhou · 2025 · Technology in Society
76. Problem zaufania w koncepcji społecznej odpowiedzialności biznesu
    Marek Bugdol · 2015 · Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu
77. Effects of Relational and Mandatory Influence Strategies on Sales Representatives and Headquarter Trust
    Chang‐Ju Lee, Yong‐Ki Lee, Phil-Soo Lee · 2016 · Journal of Distribution Science
78. Social Media Strategy And Online Brand Reputation The Luxury Hospitality Case
    Corine Cohen, Alexis Chapman · 2014 · Developments in marketing science: proceedings of the Academy of Marketing Science
79. An Inquiry into the Antecedents of Consumer Purchase of Non-Deceptive Counterfeit Goods: Theory, Practice and Problems
    Heather L Kirkwood-Mazik · 2014 · EngagedScholarship @ Cleveland State University (Cleveland State University)
80. Modelling cross-sales to promote customer retention in the financial services industry: the 'who-what-when framework'. Two case studies
    María Teresa Alonso Salazar · 2010 · ERA
81. The Effect of Service Quality and Opportunistic Behavior on Customer Share and Future Intentions in Business Market: The Pivotal Role of Trust
    Yanchen Li, Ting‐Jui Chou, Yan Xingquan · 2009 · SSRN Electronic Journal
82. CONSUMER CHOICE AND EVALUATIONS: THE IMPACT OF VALUE CONSCIOUSNESS ON TRUST AND STORE SATISFACTION
    Aysun Sahin · 2022 · Journal of Global Strategic Management
83. THE IMPACT OF DIGITALIZATION ON STARTUPS IN THE SOUTH-EAST REGION OF ROMANIA
    Nicoleta Cristache, Oana Pricopoaia, Andreea Valentina Busila · 2023 · Proccedings of the International Management Conference
84. How consumers evaluate costs in complex services: the case of mutual fund fees
    Jonas Nilsson, Jeanette Carlsson Hauff, Anders Carlander · 2024 · European Journal of Marketing
85. SANTYKIŲ RINKODAROS DIMENSIJŲ RAIŠKA
    Deimena Kiyak, А. Б. Медведева · 2015 · Tiltai
86. Always Trust the Customer
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87. Trust and risk-taking: A study of consumer behaviour within a Swedish pension investment setting.
    Jeanette Carlsson Hauff · 2014
88. Institutional Theory and Cross-National Differences in International Market Selection for Direct Selling
    Charles B. Ragland · 2012
89. Problem exposure and problem solving: The impact of regulatory regimes on citizens' trust in regulated sectors
    Yue Guo, Tianhao Zhai, Haohang Huang, Luo-Zhong Wang · 2024 · Regulation & Governance
90. The role of AI-enabled health systems in the Jordanian context: the case of digital contact tracing apps
    Manaf Al‐Okaily, Fadi Shehab Shiyyab, Nesreen A. Salim, Amer Al‐Rahayfeh · 2024 · Journal of Health Organization and Management
91. Reciprocity and Trust
    Jean‐Claude Usunier · 2025 · Springer eBooks
92. The Importance of Intra-firm Relationships in Green Supply Chain Management—A Conceptual Framework
    Tomasz Surmacz, Bogdan Wierzbiński · 2018 · Ecoproduction
93. Trust as an intangible asset in the process of building inter-organizational relations in supply chains
    Tomasz Surmacz, Bogdan Wierzbiński · 2018 · Scientific Papers of Silesian University of Technology Organization and Management Series
94. Retailer’s perception of impact of ASEAN Economic Community on the growth of Vietnam retail market: A cognitive approach
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95. Effects of Social Media Brand Reviews on Trust and Brand Perception: An Experimental Study on Facebook in Pakistani context
    Junaid Saddique, Imran Qureshi, Atif Shabbir · 2017 · Jinnah Business Review
96. Gender Stereotyping in Financial Advisors’ Assessment of Customers
    Inga‐Lill Söderberg · 2016 · Springer eBooks
97. Relative effects of trustworthiness dimensions on retailer loyalty in a subsistence market : a quantitative study from Nairobi’s slum areas
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98. Relationship Lending, A Matter of Trust? The Role of General Trust in Banks
    Jérémie Bertrand, Aurore Burietz, Paul‐Olivier Klein · 2022 · SSRN Electronic Journal
99. Influence of System Trust on Customer Loyalty: The Mediating Effect of Organizational and Interpersonal Trust
    Jau‐Shyong Wang · 2010
100. A further research on the eff ects of the diff erent levels of trust toward customer loyalty
     Jau‐Shyong Wang · 2010 · Journal of Information and Optimization Sciences