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The Managed Heart: Commercialization of Human Feeling
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Citations
Cited by
Chen, Z., Sun, H., Lam, W., Hu, Q., Huo, Y., & Zhong, J. A. (2012) · The International Journal of Human Resource Management · doi:10.1080/09585192.2011.579918 · Cited by 143
Affective Grounding in Human-Robot Interaction
Jung, M. F. (2017) · Proceedings of the 2017 ACM/IEEE International Conference on Human-Robot Interaction · doi:10.1145/2909824.3020224 · Cited by 142
In critical defence of ‘emotional labour’: refuting Bolton’s critique of Hochschild’s concept
Brook, P. (2009) · Work, Employment and Society · doi:10.1177/0950017009337071 · Cited by 118
No funny business: Precarious work and emotional labour in stand-up comedy
Butler, N., & Stoyanova Russell, D. (2018) · Human Relations · doi:10.1177/0018726718758880 · Cited by 117
Guanxi as Social Exchange: Emotions, Power and Corruption
Barbalet, J. (2018) · Sociology · doi:10.1177/0038038517692511 · Cited by 110
Alternative education and social justice: considering issues of affective and contributive justice
Mills, M., McGregor, G., Baroutsis, A., Te Riele, K., & Hayes, D. (2016) · Critical Studies in Education · doi:10.1080/17508487.2016.1087413 · Cited by 94
Marital Processes around Depression: A Gendered and Relational Perspective
Thomeer, M. B., Umberson, D., & Pudrovska, T. (2013) · Society and Mental Health · doi:10.1177/2156869313487224 · Cited by 85
The emotional labor of surveillance: Digital control in Fast fashion retail
Van Oort, M. (2019) · Critical Sociology · doi:10.1177/0896920518778087 · Cited by 60
The AI-mediated intimacy economy: a paradigm shift in digital interactions
Bozdağ, A. A. (2025) · AI & SOCIETY · doi:10.1007/s00146-024-02132-6 · Cited by 42
Exploring the affective dimension of teachers’ work in alternative school settings
te Riele, K., Mills, M., McGregor, G., & Baroutsis, A. (2017) · Teaching Education · doi:10.1080/10476210.2016.1238064 · Cited by 36
At home with guests – discussing hosting on airbnb through the lens of labour
Knaus, K. (2020) · Applied Mobilities · doi:10.1080/23800127.2018.1504600 · Cited by 24
The inner stage: resituating Hochschild’s surface/deep binary from action to interaction
Bjerre, J. (2025) · Theory and Society · doi:10.1007/s11186-025-09656-w
Metadata
- Authors
- Hochschild, A. R.
- Venue
- University of California Press eBooks
- Publisher
- University of California Press
- Published
- 2003-01-01
- OpenAlex
- W4238867963
- Cited by
- 1,077
- References
- 0
- FWCI
- 5.47
- Type
- book
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.