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GAPS IN DOCTOR-PATIENT COMMUNICATION
Abstract
Eight hundred patient visits to the walkin clinic of the Childrens Hospital of Los Angeles were studied by means of tape recording the doctor-patient interaction and by follow-up interview. Seventy-six percent of the patient visits resulted in satisfaction on the part of the patient's mother; in 24% there was dissatisfaction. A number of communication barriers between pediatrician and patient's mother were found to contribute significantly to patient dissatisfaction: notably lack of warmth and friendliness on the part of the doctor, failure to take into account the patient's concerns and expectations from the medical visit, lack of clearcut explanation concerning diagnosis and causation of illness, and use of medical jargon.
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Citations
Cited by
The Health Belief Model and Sick Role Behavior
Becker, M. H. (1974) · Health Education Monographs · doi:10.1177/109019817400200407 · Cited by 2,327
Patient Adherence and Medical Treatment Outcomes: A Meta-Analysis
Robin DiMatteo, M., Giordani, P. J., Lepper, H. S., & Croghan, T. W. (2002) · Medical Care · doi:10.1097/00005650-200209000-00009 · Cited by 1,490
Epstein, R. M., Franks, P., Fiscella, K., Shields, C. G., Meldrum, S. C., Kravitz, R. L., & Duberstein, P. R. (2005) · Social Science & Medicine · doi:10.1016/j.socscimed.2005.02.001 · Cited by 1,211
Epistemic injustice in healthcare: a philosophial analysis
Carel, H., & Kidd, I. J. (2014) · Medicine, Health Care and Philosophy · doi:10.1007/s11019-014-9560-2 · Cited by 749
Bensing, J. (2000) · Patient Education and Counseling · doi:10.1016/s0738-3991(99)00087-7 · Cited by 699
Metadata
- Authors
- Korsch, B. M., Gozzi, E. K., & Francis, V.
- Venue
- Pediatrics
- Publisher
- American Academy of Pediatrics (AAP)
- Published
- 1968-11-01
- Volume
- 42
- Issue
- 5
- Pages
- 855-871
- ISSN
- 0031-4005 (ISSN-L)
- 1098-4275
- OpenAlex
- W4293247586
- Cited by
- 744
- References
- 0
- FWCI
- 22.80
- Type
- journal article
- Language
- en
- Open access
- closed
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- Korsch, B. M., Gozzi, E. K., & Francis, V. (1968). GAPS IN DOCTOR-PATIENT COMMUNICATION. Pediatrics. https://doi.org/10.1542/peds.42.5.855
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
