MANAGEMENT AND ADMINISTRATIVE INSIGHT FOR THE UNIVERSITIES: HIGH STRESS, LOW SATISFACTION AND NO COMMITMENT

Abstract

This comparative study examines the moderating effect of occupational stress (OS) on the job satisfaction (JS) and organisational commitment (OC) of the university personnel in the United Kingdom (UK) and Pakistan with an attempt to provide managerial implications to managers, administrators and supervisors. To do this, the study initially employed probability and non-probability sampling techniques in order to reach 308 respondents determined through the margin of error (M.E) while effectively using referrals, networks, and gatekeepers to circulate the questionnaire. Then, the structural equation modeling (SEM) method has been used as a quantitative approach. The reported results show that the relationship between job satisfaction and organisational commitment differ for the university (teaching and non-teaching) staff in the UK (advanced economy) and Pakistan (emerging economy). The job satisfaction affects organisational commitment significantly in Pakistan while the non-significant impact is found in the UK. Moreover, the occupational stress significantly moderates the relationship between JS and OC in Pakistan whereas non-significant moderating effect reported is in the UK. Based on the analysis, different managerial implications are proposed to reduce occupational stress, increase job satisfaction and maintain higher organisational commitment, which in turn, improve organisational performance.