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Cited by 165Team Dynamics and PerformanceSoftware Engineering Techniques and PracticesInformation Systems Theories and Implementation

A Capabilities-Based Theory of Technology Deployment in Diverse Teams: Leapfrogging the Pitfalls of Diversity and Leveraging Its Potential with Collaborative Technology

University of Oklahoma, USA, Carte, Traci, Chidambaram, Laku, University of Oklahoma, USA·2004·Journal of the Association for Information Systems
DOI 10.17705/1jais.00060
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Abstract

Previous research on groups with diverse membership indicates that they generally exhibit high levels of conflict and experience low levels of cohesion; however, they also tend to outperform their homogeneous counterparts. We examine this apparent paradox and discuss a theory-based technology-oriented approach to resolving it. Based on an extensive review of three research streams~{!*~}group diversity, group development, and collaborative technologies~{!*~}we develop an integrated model of ongoing team interaction that describes how the purposeful deployment of certain collaborative technology capabilities, based on temporal milestones, can help leverage the positive aspects of diversity while limiting its negative aspects. We conclude by developing a set of propositions that can be tested empirically.

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Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • When virtual team members become more isolated, their contributions and participation decrease.

    “Isolation can have an effect as well-when members of a virtual team become more isolated, their contributions and participation with the team decrease [32].”

    From Challenges and barriers in virtual teams: a literature review (2020) · cites this paper as [32]

  • Computer-mediated communication technology can reduce the negative effects of socio-cultural diversity early in a diverse virtual team's life.

    “Computer-mediated communication technology (e.g., email, video-conferencing) can reduce the negative effects of socio-cultural diversity early on in the life of a diverse virtual team due to their reductive capabilities [32].”

    From Challenges and barriers in virtual teams: a literature review (2020) · cites this paper as [32]

  • Use of CMC tools may be beneficial for diverse teams.

    “In fact, use of these tools may even be beneficial for diverse teams for this reason [32].”

    From Challenges and barriers in virtual teams: a literature review (2020) · cites this paper as [32]

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Authors
University of Oklahoma, U., Carte, T., Chidambaram, L., & University of Oklahoma, U.
Affiliations
University of Oklahoma (US)
ORCID
Carte, Traci
Venue
Journal of the Association for Information Systems
Publisher
Association for Information Systems
Published
2004-12
Volume
5
Issue
11
Pages
448-471
ISSN
1536-9323 (ISSN-L)
DOI
10.17705/1jais.00060
OpenAlex
W1573296003
Cited by
165
References
1
Citations by year
2025: 7 · 2024: 5 · 2023: 4 · 2022: 3 · 2021: 5 · 2020: 10 · 2019: 6 · 2018: 12 · 2017: 8 · 2016: 4 · 2015: 12 · 2014: 9 · 2013: 8 · 2012: 11
FWCI
7.43
Type
journal article
Language
en
Open access
closed
Locations
  • Journal of the Association for Information Systems (publishedVersion)
  • Journal of the Association for Information Systems (submittedVersion)
Topics
  • Social Sciences › Psychology › Social Psychology › Team Dynamics and Performance
  • Physical Sciences › Computer Science › Information Systems › Software Engineering Techniques and Practices
  • Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
Keywords
group diversity, collaborative technologies, technology deployment, team diversity, group development, team interaction, group conflict, group cohesion, team performance

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