United Nations E-Government Survey 2020: Digital Government in the Decade of Action for Sustainable Development (With addendum on COVID-19 Response)
Abstract
The Survey assesses global and regional e-government development through a comparative rating of national government portals relative to one another. It is designed to provide a snapshot of country trends and relative rankings of e-government development in the implementation of the Sustainable Development Goals. It presents trends and relative rankings of e-government development across 193 Member States through a quantitative composite index, the E-Government Development Index (EGDI), with three separate components - the Online Service Index (OSI), Telecommunication Infrastructure Index (TII), and Human Capital Index (HCI). Includes addendum on COVID-19 (coronavirus) response.
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Denmark is a global digital government front-runner.
“As Denmark is a global digital government front-runner (United Nations, 2020) our findings might be relevant for other countries as use of AADM likely continues to increase.”
From Inside algorithmic bureaucracy: Disentangling automated decision-making and good administration (2025) · cites this paper as United Nations, 2020
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Sorted by citations
Digital platforms for development: Foundations and research agenda
Bonina, C., Koskinen, K., Eaton, B., & Gawer, A. (2021) · Information Systems Journal · doi:10.1111/isj.12326 · Cited by 512 · see citing works
Digital citizen empowerment: a systematic literature review of theories and development models
Sharma, S., Kar, A. K., Gupta, M. P., Dwivedi, Y. K., & Janssen, M. (2022) · Information Technology for Development · doi:10.1080/02681102.2022.2046533 · Cited by 90 · see citing works
Inside algorithmic bureaucracy: Disentangling automated decision-making and good administration
Roehl, U., & Crompvoets, J. (2025) · Public Policy and Administration · doi:10.1177/09520767231197801 · Cited by 21 · see citing works
Simbeck, K. (2022) · 2022 ACM Conference on Fairness Accountability and Transparency · doi:10.1145/3531146.3533076 · Cited by 12 · see citing works
- Authors
- Nations, U.
- Corresponding author
- United Nations
- Venue
- United Nations E-Government Survey
- Publisher
- UN
- Published
- 2020-07-29
- ISSN
- 2411-8257 (ISSN-L)
- 2411-829X
- OpenAlex
- W4210639337
- Cited by
- 88
- References
- 0
- Citations by year
- 2026: 4 · 2025: 6 · 2024: 19 · 2023: 12 · 2022: 27 · 2021: 16 · 2020: 1 · 2019: 1 · 2017: 1 · 2015: 1
- FWCI
- 19.75
- Type
- book
- Language
- en
- Open access
- closed
- Locations
- United Nations e-government survey (publishedVersion)
- Topics
- Social Sciences › Political Science and International Relations › E-Government and Public Services
- Social Sciences › Political Science and International Relations › Public Administration in Developing Nations
- Physical Sciences › Engineering › Media Technology › Smart Cities and Technologies
- Keywords
- e-government, e-government development index, government websites, human capital index, Sustainable Development Goals, COVID-19 pandemic response, country rankings
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