Digital citizen empowerment: a systematic literature review of theories and development models
Open accessAbstract
Governments worldwide invest heavily in digital initiatives to develop information societies with connected and actively engaged citizens, but problems like lacking sustained engagement and quality of participation still plague them. We undertook a systematised literature review on the Scopus and Web of Science (WoS) databases, covering dispersed literature surrounding Digital Citizen Empowerment (DCE) from the past two decades.Categorising the literature under four thematic categories or strategies of DCE: Digital Activism (DA), Multi-channel Service Delivery (MCSD), Participatory Budgeting (PB), and Deliberative Governance (DG) critical comparative analysis is done. A conceptual model of DCE, covering how theories from different inter-disciplinary areas of political, social, and information science influence the development of information societies and DCE is presented. Action points in our conceptual model are mapped to policy objectives targeting improved delivery of empowering policy goals by practitioners, and future research opportunities in the context of DCE are discussed.
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Park, T. I., Kim, P. S., & Rosenbloom, D. H. (2016) · Administration & Society · doi:10.1177/0095399716669782 · Cited by 4 · see citing works
Mesquita, N. B. D., Cila, N., Groen, M., et al. (2018) · International Journal of Electronic Governance · doi:10.1504/ijeg.2018.093835 · Cited by 4 · see citing works
Citizen empowerment in newly born smart cities in Mauritius
Mohamudally, N. A., & Armoogum, S. (2019) · International Conference on Smart City Applications (SCA) · doi:10.1145/3368756.3369056 · Cited by 4 · see citing works
Individual Empowerment through Digital Governance
Mali, N. V., & Gil-García, J. R. (2017) · doi:10.1145/3055219.3055237 · Cited by 2 · see citing works
Flagged first, then by citations
Research works printed but not linked: 5
- Berger, P. L., & Neuhaus, R. J. (1996). To Empower People-From State to Civil Society (M. Novak (ed.); 2nd ed.). The AEI Press.
- Boyte, H. C., & Evans, S. M. (1984). STRATEGIES IN SEARCH OF AMERICA- CULTURAL RADICALISM, POPULISM, AND DEMOCRATIC CULTURE. Socialist Review, 75(7), 72-100.
- Bucy, E. P., & Gregson, K. S. (2001). Media Participation-A legitimizing mechanism of mass democracy. New Media & Society, 3(3), 357-380. https://doi.org/10.1177/1461444801003003006 · DOI
- Nothias, T., & Cheruiyot, D. (2019). A "Hotbed" of digital empowerment? Media criticism in Kenya between playful engagement and co-option. International Journal of Communication, 13, 136-159.
- World Bank. (2008). Brazil: toward a more inclusive and effective participatory budget in Porto Alegre (Vol. 2, Issue 40144). http://www- wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2008/03/05/0003330 37_20080305020620/Rendered/PDF/401440v20ER0P01sclosed0March0302008.pdf
Cited by
Sorted by citations
Fitzpatrick, P. J. (2023) · Frontiers in Digital Health · doi:10.3389/fdgth.2023.1264780 · Cited by 416 · see citing works
- Authors
- Sharma, S., Kar, A. K., Gupta, M. P., Dwivedi, Y. K., & Janssen, M.
- Affiliations
- Indian Institute of Technology Delhi (IN)
- Swansea University (GB)
- Delft University of Technology (NL)
- Corresponding author
- Sharma, Swapnil
- Venue
- Information Technology for Development
- Publisher
- Association for Information Systems
- Published
- 2022-03-02
- Volume
- 28
- Issue
- 4
- Pages
- 660-687
- ISSN
- 0268-1102 (ISSN-L)
- 1554-0170
- OpenAlex
- W4214926328
- Cited by
- 90
- References
- 130
- Citations by year
- 2026: 17 · 2025: 35 · 2024: 18 · 2023: 13 · 2022: 7
- FWCI
- 12.53
- Type
- journal article
- Language
- en
- Open access
- green
- lirias.kuleuven.be
- Licence
- other-oa
- Locations
- Information Technology for Development (publishedVersion)
- Lirias (submittedVersion, other-oa)
- RePEc: Research Papers in Economics (submittedVersion)
- Cronfa (Swansea University) (submittedVersion, cc-by-nc)
- Research Repository (Delft University of Technology) (submittedVersion)
- Data Archiving and Networked Services (DANS) (submittedVersion, other-oa)
- Funders
- European Commission (2015–2020)
- Swansea University
- Department of Science and Technology, Ministry of Science and Technology, India
- Ministry of Education, India
- Indian Institute of Technology Delhi
- Topics
- Social Sciences › Political Science and International Relations › E-Government and Public Services
- Social Sciences › Communication › Social Media and Politics
- Physical Sciences › Engineering › Media Technology › Smart Cities and Technologies
- Keywords
- digital activism, participatory budgeting, deliberative governance, citizen participation, information society, conceptual model, e-government
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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