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Prosody-based automatic detection of annoyance and frustration in human-computer dialog
Abstract
We investigate the use of prosody for the detection of frustration and annoyance in natural human-computer dialog. In addition to prosodic features, we examine the contribution of language model information and speaking "style". Results show that a prosodic model can predict whether an utterance is neutral versus "annoyed or frustrated" with an accuracy on par with that of human interlabeler agreement. Accuracy increases when discriminating only "frustrated" from other utterances, and when using only those utterances on which labelers originally agreed. Furthermore, prosodic model accuracy degrades only slightly when using recognized versus true words. Language model features, even if based on true words, are relatively poor predictors of frustration. Finally, we find that hyperarticulation is not a good predictor of emotion; the two phenomena often occur independently.
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Cited by
A Survey of Affect Recognition Methods: Audio, Visual, and Spontaneous Expressions
Zeng, Z., Pantic, M., Roisman, G. I., & Huang, T. S. (2009) · IEEE Transactions on Pattern Analysis and Machine Intelligence · doi:10.1109/tpami.2008.52 · Cited by 2,797
Affect Detection: An Interdisciplinary Review of Models, Methods, and Their Applications
Calvo, R. A., & D'Mello, S. (2010) · IEEE Transactions on Affective Computing · doi:10.1109/t-affc.2010.1 · Cited by 1,893
Toward detecting emotions in spoken dialogs
Lee, C. M., & Narayanan, S. S. (2005) · IEEE Transactions on Speech and Audio Processing · doi:10.1109/tsa.2004.838534 · Cited by 988
Baker, R. S. J. D., D'Mello, S. K., Rodrigo, M. M. T., & Graesser, A. C. (2010) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2009.12.003 · Cited by 936
Automatic speech recognition and speech variability: A review
Benzeghiba, M., De Mori, R., Deroo, O., Dupont, S., Erbes, T., Jouvet, D., Fissore, L., Laface, P., Mertins, A., Ris, C., et al. (2007) · Speech Communication · doi:10.1016/j.specom.2007.02.006 · Cited by 529
Metadata
- Authors
- Ang, J., Dhillon, R., Krupski, A., Shriberg, E., & Stolcke, A.
- Venue
- 7th International Conference on Spoken Language Processing (ICSLP 2002)
- Publisher
- ISCA
- Published
- 2002-09-16
- Pages
- 2037-2040
- OpenAlex
- W1514944708
- Cited by
- 386
- References
- 0
- FWCI
- 32.17
- Type
- conference paper
- Language
- en
- Open access
- closed
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- Ang, J., Dhillon, R., Krupski, A., Shriberg, E., & Stolcke, A. (2002). Prosody-based automatic detection of annoyance and frustration in human-computer dialog. 7th International Conference on Spoken Language Processing (ICSLP 2002). https://doi.org/10.21437/icslp.2002-559
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