Analysis of 4999 Online Physician Ratings Indicates That Most Patients Give Physicians a Favorable Rating
Open accessAbstract
BACKGROUND: Many online physician-rating sites provide patients with information about physicians and allow patients to rate physicians. Understanding what information is available is important given that patients may use this information to choose a physician. OBJECTIVES: The goals of this study were to (1) determine the most frequently visited physician-rating websites with user-generated content, (2) evaluate the available information on these websites, and (3) analyze 4999 individual online ratings of physicians. METHODS: On October 1, 2010, using Google Trends we identified the 10 most frequently visited online physician-rating sites with user-generated content. We then studied each site to evaluate the available information (eg, board certification, years in practice), the types of rating scales (eg, 1-5, 1-4, 1-100), and dimensions of care (eg, recommend to a friend, waiting room time) used to rate physicians. We analyzed data from 4999 selected physician ratings without identifiers to assess how physicians are rated online. RESULTS: The 10 most commonly visited websites with user-generated content were HealthGrades.com, Vitals.com, Yelp.com, YP.com, RevolutionHealth.com, RateMD.com, Angieslist.com, Checkbook.org, Kudzu.com, and ZocDoc.com. A total of 35 different dimensions of care were rated by patients in the websites, with a median of 4.5 (mean 4.9, SD 2.8, range 1-9) questions per site. Depending on the scale used for each physician-rating website, the average rating was 77 out of 100 for sites using a 100-point scale (SD 11, median 76, range 33-100), 3.84 out of 5 (77%) for sites using a 5-point scale (SD 0.98, median 4, range 1-5), and 3.1 out of 4 (78%) for sites using a 4-point scale (SD 0.72, median 3, range 1-4). The percentage of reviews rated ≥75 on a 100-point scale was 61.5% (246/400), ≥4 on a 5-point scale was 57.74% (2078/3599), and ≥3 on a 4-point scale was 74.0% (740/1000). The patient's single overall rating of the physician correlated with the other dimensions of care that were rated by patients for the same physician (Pearson correlation, r = .73, P < .001). CONCLUSIONS: Most patients give physicians a favorable rating on online physician-rating sites. A single overall rating to evaluate physicians may be sufficient to assess a patient's opinion of the physician. The optimal content and rating method that is useful to patients when visiting online physician-rating sites deserves further study. Conducting a qualitative analysis to compare the quantitative ratings would help validate the rating instruments used to evaluate physicians.
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Some online physician reviews appear disproportionately poor or may constitute possible acts of sabotage from competing providers.
“there are those reviews that appear disproportionately poor or even constitute possible acts of sabotage from competing providers.62”
From Social Media and Clinical Care: Ethical, Professional, and Social Implications (2013) · cites this paper as [62]
Most online physician reviews are positive.
“although most online physician reviews are positive, 61,62 there are those reviews that appear disproportionately poor or even constitute possible acts of sabotage from competing providers.62”
From Social Media and Clinical Care: Ethical, Professional, and Social Implications (2013) · cites this paper as [62]
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- Authors
- Kadry, B., Chu, L. F., Kadry, B., Gammas, D., & Macario, A.
- Affiliations
- Stanford Medicine (US)
- Creighton University (US)
- Corresponding author
- Kadry, Bassam
- Venue
- Journal of Medical Internet Research
- Publisher
- JMIR Publications Inc.
- Published
- 2011-11-16
- Volume
- 13
- Issue
- 4
- Pages
- e95
- ISSN
- 1438-8871 (ISSN-L)
- PMC
- PMC3222200
- OpenAlex
- W2050545314
- Cited by
- 244
- References
- 36
- Citations by year
- 2026: 5 · 2025: 6 · 2024: 4 · 2023: 12 · 2022: 18 · 2021: 18 · 2020: 26 · 2019: 32 · 2018: 31 · 2017: 17 · 2016: 19 · 2015: 21 · 2014: 13 · 2013: 13 · 2012: 7
- FWCI
- 20.17
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- cc-by
- Locations
- Journal of Medical Internet Research (publishedVersion, cc-by)
- Europe PMC (PubMed Central) (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Topics
- Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
- Health Sciences › Health Professions › General Health Professions › Health Literacy and Information Accessibility
- Social Sciences › Health › Social Media in Health Education
- Keywords
- online physician ratings, patient reviews, user-generated content, physician rating websites, patient satisfaction, rating scales, dimensions of care, physician selection, Healthgrades, Yelp, Google Trends, health information seeking, patient-provider communication, physician-patient relationship, patient satisfaction survey
- MeSH terms
- Adult, Humans, Physician-Patient Relations, Physicians, United States, Patient Satisfaction, Internet, Social Media
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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