The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
An Alternative to Bureaucratic Impersonality and Emotional Labor: Bounded Emotionality at The Body Shop
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Citations
Cites
Tightening the Iron Cage: Concertive Control in Self-Managing Teams
Barker, J. R. (1993) · Administrative Science Quarterly · doi:10.2307/2393374 · Cited by 2,305
Cited by
The Autonomy Paradox: The Implications of Mobile Email Devices for Knowledge Professionals
Mazmanian, M., Orlikowski, W. J., & Yates, J. (2013) · Organization Science · doi:10.1287/orsc.1120.0806 · Cited by 1,364
Petriglieri, G., Ashford, S. J., & Wrzesniewski, A. (2019) · Administrative Science Quarterly · doi:10.1177/0001839218759646 · Cited by 744
Explaining Compassion Organizing
Dutton, J. E., Worline, M. C., Frost, P. J., & Lilius, J. (2006) · Administrative Science Quarterly · doi:10.2189/asqu.51.1.59 · Cited by 714
Managing Emotions During Team Problem Solving: Emotional Intelligence and Conflict Resolution
Jordan, P. J., & Troth, A. C. (2004) · Human Performance · doi:10.1207/s15327043hup1702_4 · Cited by 549
The state of the heart: Emotional labor as emotion regulation reviewed and revised.
Grandey, A. A., & Melloy, R. C. (2017) · Journal of Occupational Health Psychology · doi:10.1037/ocp0000067 · Cited by 474
Metadata
- Authors
- Martin, J., Knopoff, K., & Beckman, C.
- Venue
- Administrative Science Quarterly
- Publisher
- JSTOR
- Published
- 1998-06
- Volume
- 43
- Issue
- 2
- Pages
- 429
- ISSN
- 0001-8392 (ISSN-L)
- OpenAlex
- W2017473150
- Cited by
- 395
- References
- 1
- FWCI
- 31.59
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: An Alternative to Bureaucratic Impersonality and Emotional Labor: Bounded Emotionality at The Body Shop. https://app.cochat.ai/papers/10.2307/2393858
- The paper
- Martin, J., Knopoff, K., & Beckman, C. (1998). An Alternative to Bureaucratic Impersonality and Emotional Labor: Bounded Emotionality at The Body Shop. Administrative Science Quarterly. https://doi.org/10.2307/2393858
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
