The DOI matches its Crossref record; 12 of the 12 references it cites were found in a registry or an index.
The state of the heart: Emotional labor as emotion regulation reviewed and revised.
Abstract
Emotional labor has been an area of burgeoning research interest in occupational health psychology in recent years. Emotional labor was conceptualized in the early 1980s by sociologist Arlie Hochschild (1983) as occupational requirements that alienate workers from their emotions. Almost 2 decades later, a model was published in Journal of Occupational Health Psychology ( JOHP ) that viewed emotional labor through a psychological lens, as emotion regulation strategies that differentially relate to performance and wellbeing. For this anniversary issue of JOH P, we review the emotional labor as emotion regulation model, its contributions, limitations, and the state of the evidence for its propositions. At the heart of our article, we present a revised model of emotional labor as emotion regulation, that incorporates recent findings and represents a multilevel and dynamic nature of emotional labor as emotion regulation. (PsycINFO Database Record
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“Relatedly, emotional labor theory proposes that the necessity to regulate emotions at work is associated with increased job strain but not for high-EI employees who tend to choose the most effective emotion regulation strategies to deal with their own emotions (Grandey & Melloy, 2017).”
From Job Demands—Resources theory and self-regulation: New explanations and remedies for job burnout (2021) · cites this paper as Grandey & Melloy, 2017
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Gross, J. J., & John, O. P. (2003) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.85.2.348 · Cited by 11,929 · cited 3×
“According to the ER paradigm, antecedent-focused strategies like deep acting are more effective at mood repair than response-focused strategies, though still take effort compared to no regulation (Gross & John, 2003; Webb et al., 2012).”
The emerging field of emotion regulation: an integrative review
Gross, J. J. (1998) · Review of General Psychology · doi:10.1037/1089-2680.2.3.271 · Cited by 9,916
Gross, J. J. (1998) · Journal of Personality and Social Psychology · doi:10.1037//0022-3514.74.1.224 · Cited by 4,671
Webb, T. L., Miles, E., & Sheeran, P. (2012) · Psychological Bulletin · doi:10.1037/a0027600 · Cited by 2,006 · cited 4×
“In fact, in the ER literature, response-focused strategies (i.e., suppression) were more effective for emotional performance than antecedent-focused strategies (i.e., reappraisal; Webb et al., 2012).”
InfluentialEmotional intelligence: An integrative meta-analysis and cascading model
Joseph, D. L., & Newman, D. A. (2010) · Journal of Applied Psychology · doi:10.1037/a0017286 · Cited by 1,722 · cited 2×
“Similarly, emotional intelligence as an ability to regulate emotion renders one a better performer in higher EL jobs (Joseph & Newman, 2010).”
The Sociology of Emotional Labor
Wharton, A. S. (2009) · Annual Review of Sociology · doi:10.1146/annurev-soc-070308-115944 · Cited by 801
Mauss, I. B., Bunge, S. A., & Gross, J. J. (2007) · Social and Personality Psychology Compass · doi:10.1111/j.1751-9004.2007.00005.x · Cited by 538
Why emotional intelligence is an invalid concept
Locke, E. A. (2005) · Journal of Organizational Behavior · doi:10.1002/job.318 · Cited by 538
The case for the ability‐based model of emotional intelligence in organizational behavior
Daus, C. S., & Ashkanasy, N. M. (2005) · Journal of Organizational Behavior · doi:10.1002/job.321 · Cited by 441
Pugh, S. D., Groth, M., & Hennig-Thurau, T. (2011) · Journal of Applied Psychology · doi:10.1037/a0021395 · Cited by 350
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Job Demands—Resources theory and self-regulation: New explanations and remedies for job burnout
Bakker, A. B., & de Vries, J. D. (2021) · Anxiety, Stress, & Coping · doi:10.1080/10615806.2020.1797695 · Cited by 1,131
“Relatedly, emotional labor theory proposes that the necessity to regulate emotions at work is associated with increased job strain but not for high-EI employees who tend to choose the most effective emotion regulation strategies to deal with their own emotions (Grandey & Melloy, 2017).”
BackgroundProfiles of Burnout, Coping Strategies and Depressive Symptomatology
Martínez, J. P., Méndez, I., Ruiz-Esteban, C., Fernández-Sogorb, A., & García-Fernández, J. M. (2020) · Frontiers in Psychology · doi:10.3389/fpsyg.2020.00591 · Cited by 123
The unique role of relationship marketing in small businesses’ customer experience
Gilboa, S., Seger-Guttmann, T., & Mimran, O. (2019) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2019.06.004 · Cited by 143
Latent Profiles of Burnout, Self-Esteem and Depressive Symptomatology among Teachers
Méndez, I., Martínez-Ramón, J. P., Ruiz-Esteban, C., & García-Fernández, J. M. (2020) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph17186760 · Cited by 64
Christensen-Salem, A., Kinicki, A., Perrmann-Graham, J., & Walumbwa, F. O. (2023) · Human Relations · doi:10.1177/00187267221119767 · Cited by 16
Metadata
- Authors
- Grandey, A. A., & Melloy, R. C.
- Venue
- Journal of Occupational Health Psychology
- Published
- 2017-07
- Volume
- 22
- Issue
- 3
- Pages
- 407-422
- ISSN
- 1939-1307
- 1076-8998
- Cited by
- 474
- References
- 12
- Language
- en
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