The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction
Abstract
Christopher D. Ittner, David F. Larcker, Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction, Journal of Accounting Research, Vol. 36, Studies on Enhancing the Financial Reporting Model (1998), pp. 1-35
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Citations
Cites
A national customer satisfaction barometer: the Swedish experience
Fornell, C. (1992) · Journal of Marketing · doi:10.2307/1252129 · Cited by 5,641
The Financial Information Content of Perceived Quality
Aaker, D. A., & Jacobson, R. (1994) · Journal of Marketing Research · doi:10.2307/3152193 · Cited by 789
Cited by
Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I
Kaplan, R. S., & Norton, D. P. (2001) · Accounting Horizons · doi:10.2308/acch.2001.15.1.87 · Cited by 1,898
The Value of Different Customer Satisfaction and Loyalty Metrics in Predicting Business Performance
Morgan, N. A., & Rego, L. L. (2006) · Marketing Science · doi:10.1287/mksc.1050.0180 · Cited by 505
The Role of Social Media in the Capital Market: Evidence from Consumer Product Recalls
LEE, L. F., HUTTON, A. P., & SHU, S. (2015) · Journal of Accounting Research · doi:10.1111/1475-679x.12074 · Cited by 434
Boesso, G., & Kumar, K. (2007) · Accounting, Auditing & Accountability Journal · doi:10.1108/09513570710741028 · Cited by 415
Colicev, A., Malshe, A., Pauwels, K., & O'Connor, P. (2018) · Journal of Marketing · doi:10.1509/jm.16.0055 · Cited by 370
Metadata
- Authors
- Ittner, C. D., & Larcker, D. F.
- Venue
- Journal of Accounting Research
- Publisher
- JSTOR
- Published
- 1998
- Volume
- 36
- Pages
- 1
- ISSN
- 0021-8456 (ISSN-L)
- OpenAlex
- W2044376291
- Cited by
- 1,607
- References
- 2
- FWCI
- 41.78
- Type
- journal article
- Language
- en
- Open access
- closed
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- Ittner, C. D., & Larcker, D. F. (1998). Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction. Journal of Accounting Research. https://doi.org/10.2307/2491304
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
