The Contingent Effects of Training, Technical Complexity, and Task Interdependence on Successful Information Systems Implementation1
Abstract
Research has investigated the main effect of training on information systems implementation success. However, empirical support for this model is inconsistent. We propose a contingent model in which the effect of training on IS implementation success is a function of technical complexity and task interdependence. A meta-analysis of the literature finds strong support for the model, explaining the inconsistent findings reported in the literature. Implications for theory and practice are discussed.
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Training has been suggested as one of the most important postimplementation interventions leading to greater user acceptance and system success.
“Training has been suggested as one of the most important postimplementation interventions that leads to greater user acceptance and system success (see Sharma & Yetton, 2007).”
From Technology Acceptance Model 3 and a Research Agenda on Interventions (2008) · cites this paper as Sharma & Yetton, 2007
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References 76 · Cited by 285
- Authors
- Sharma, R., & Yetton, P.
- Affiliations
- University of Oklahoma (US)
- UNSW Sydney (AU)
- Venue
- MIS Quarterly
- Publisher
- MIS Quarterly
- Published
- 2007-06-01
- Volume
- 31
- Issue
- 2
- Pages
- 219-238
- ISSN
- 0276-7783 (ISSN-L)
- 2162-9730
- OpenAlex
- W1663835369
- Cited by
- 285
- References
- 76
- Citations by year
- 2026: 4 · 2025: 5 · 2024: 6 · 2023: 8 · 2022: 12 · 2021: 17 · 2020: 15 · 2019: 15 · 2018: 6 · 2017: 16 · 2016: 12 · 2015: 25 · 2014: 29 · 2013: 31 · 2012: 20
- FWCI
- 43.89
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- MIS Quarterly (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
- Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Keywords
- training, technological complexity, task interdependence, contingent effects
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