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Cited by 856

The DOI matches its Crossref record; 24 of the 24 references it cites were found in a registry or an index.

Predicting Different Conceptualizations of System Use: The Competing Roles of Behavioral Intention, Facilitating Conditions, and Behavioral Expectation1

Venkatesh, Viswanath, Brown, Susan A., Maruping, Likoebe M., Bala, Hillol·2008·MIS Quarterly
DOI 10.2307/25148853
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Abstract

Employees’ underutilization of new information systems undermines organizations’ efforts to gain benefits from such systems. The two main predictors of individual-level system use in prior research—behavioral intention and facilitating conditions—have limitations that we discuss. We introduce behavioral expectation as a predictor that addresses some of the key limitations and provides a better understanding of system use. System use is examined in terms of three key conceptualizations: duration, frequency, and intensity. We develop a model that employs behavioral intention, facilitating conditions, and behavioral expectation as predictors of the three conceptualizations of system use. We argue that each of these three determinants play different roles in predicting each of the three conceptualizations of system use. We test the proposed model in the context of a longitudinal field study of 321 users of a new information system. The model explains 65 percent, 60 percent, and 60 percent of the variance in duration, frequency, and intensity of system use respectively. We offer theoretical and practical implications for our findings.

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Metadata

Authors
Venkatesh, V., Brown, S. A., Maruping, L. M., & Bala, H.
Venue
MIS Quarterly
Publisher
MIS Quarterly
Published
2008-09-01
Volume
32
Issue
3
Pages
483-502
ISSN
  • 0276-7783 (ISSN-L)
  • 2162-9730
DOI
10.2307/25148853
OpenAlex
W2095863122
Cited by
856
References
24
FWCI
84.78
Type
journal article
Language
en
Open access
closed

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CoChat. (2026). Citation check: Predicting Different Conceptualizations of System Use: The Competing Roles of Behavioral Intention, Facilitating Conditions, and Behavioral Expectation1. https://app.cochat.ai/papers/10.2307/25148853
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Venkatesh, V., Brown, S. A., Maruping, L. M., & Bala, H. (2008). Predicting Different Conceptualizations of System Use: The Competing Roles of Behavioral Intention, Facilitating Conditions, and Behavioral Expectation1. MIS Quarterly. https://doi.org/10.2307/25148853

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.