The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
Trust and the Unintended Effects of Behavior Control in Virtual Teams1
Abstract
This article reports the findings of a longitudinal study of temporary virtual teams and explores the role of behavior control on trust decline. We conducted an experiment involving 51 temporary virtual teams. Half of the teams were required to comply with behavior control mechanisms traditionally used in colocated teams. Their counterparts were allowed to self-direct. Our analysis shows that the behavior control mechanisms typically used in traditional teams have a significant negative effect on trust in virtual teams. In-depth analysis of the communication logs of selected teams reveals that trust decline in virtual teams is rooted in instances of reneging and incongruence. Behavior control mechanisms increase vigilance and make instances when individuals perceive team members to have failed to uphold their obligations (i.e., reneging and incongruence) salient. Heightened vigilance and salience increase the likelihood that team members’ failure to fulfill their obligations will be detected, thus contributing to trust decline.
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Citations
Cites
The Measurement of Observer Agreement for Categorical Data
Landis, J. R., & Koch, G. G. (1977) · Biometrics · doi:10.2307/2529310 · Cited by 81,148
Building Theories from Case Study Research
Eisenhardt, K. M. (1989) · The Academy of Management Review · doi:10.2307/258557 · Cited by 17,455
An integrative model of organizational trust
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995) · The Academy of Management Review · doi:10.2307/258792 · Cited by 10,736
The processes of causal attribution.
Kelley, H. H. (1973) · American Psychologist · doi:10.1037/h0034225 · Cited by 4,025 · cited 1×
“Prior witnessed behavior is used to make attributions about the intentions behind current witnessed behavior (Kelley 1973).”
MethodSwift Trust and Temporary Groups
Meyerson, D., Weick, K. E., & Kramer, R. M. (1996) · Trust in Organizations: Frontiers of Theory and Research · doi:10.4135/9781452243610.n9 · Cited by 1,982 · cited 1×
“As early trust can be established, the challenge then is to maintain it while the team moves toward completion of the project (Meyerson et al. 1996).”
Background
Cited by
Toward Contextualized Theories of Trust: The Role of Trust in Global Virtual Teams
Jarvenpaa, S. L., Shaw, T. R., & Staples, D. S. (2004) · Information Systems Research · doi:10.1287/isre.1040.0028 · Cited by 773
Pavlou, P. A., & Gefen, D. (2005) · Information Systems Research · doi:10.1287/isre.1050.0065 · Cited by 580
Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members
Robert, L. P., Denis, A. R., & Hung, Y.-T. C. (2009) · Journal of Management Information Systems · doi:10.2753/mis0742-1222260210 · Cited by 514
The Spatial, Temporal, and Configurational Characteristics of Geographic Dispersion in Teams1
O’Leary, M. B., & Cummings, J. N. (2007) · MIS Quarterly · doi:10.2307/25148802 · Cited by 497
Swift Trust in Global Virtual Teams: Trusting Beliefs and Normative Actions
Crisp, C. B., & Jarvenpaa, S. L. (2013) · Journal of Personnel Psychology · doi:10.1027/1866-5888/a000075 · Cited by 256
O’Leary, M. B., Wilson, J. M., & Metiu, A. (2014) · MIS Quarterly · doi:10.25300/misq/2014/38.4.13 · Cited by 191
Clarifying the effects of Internet monitoring on job attitudes: The mediating role of employee trust
Alder, G. S., Noel, T. W., & Ambrose, M. L. (2006) · Information & Management · doi:10.1016/j.im.2006.08.008 · Cited by 125
Nanyang Technological University, Chandra, S., Srivastava, S., HEC School of Management, P., Theng, Y.-L., & Nanyang Technological University (2012) · Journal of the Association for Information Systems · doi:10.17705/1jais.00310 · Cited by 90
An Exploratory Study of Trust Dynamics in Work-Oriented Virtual Teams
Kuo, F.-Y., & Yu, C.-P. (2009) · Journal of Computer-Mediated Communication · doi:10.1111/j.1083-6101.2009.01472.x · Cited by 60
Ramasubbu, N., & Kemerer, C. F. (2021) · Journal of Management Information Systems · doi:10.1080/07421222.2021.1870377 · Cited by 17
Metadata
- Authors
- Piccoli, G., & Ives, B.
- Venue
- MIS Quarterly
- Publisher
- MIS Quarterly
- Published
- 2003-09-01
- Volume
- 27
- Issue
- 3
- Pages
- 365-396
- ISSN
- 0276-7783 (ISSN-L)
- 2162-9730
- OpenAlex
- W1493002702
- Cited by
- 433
- References
- 5
- FWCI
- 17.17
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
