Interviewing: Principles and Practices

Abstract

Chapter 1 An Introduction to Interviewing The Essential Elements of Interviews Parties Purpose Interactional Questions Exercise #1-What Is and Is Not an Interview? Traditional Forms of Interviewing Information-Giving Interviews Information-Gathering Interviews Focus Group Interviews Selection Interviews Performance Reviews Counseling Interviews Persuasion Interviews Technology and Interviewing The Focus Group Interview The Telephone Interview The Videoconference Interview The E-Mail Interview The Virtual Interview Webinars SUMMARY KEY TERMS AND CONCEPTS AN INTERVIEW FOR REVIEW AND ANALYSIS STUDENT ACTIVITIES NOTES RESOURCES Chapter 2 An Interpersonal Communication Process Two Parties in the Interview Relational Dimensions Global Relationships Gender in Relationships Interchanging Roles during Interviews Directive Approach Nondirective Approach Combination of Approaches Perceptions of Interviewer and Interviewee Perceptions of Self Perceptions of the Other Party Communication Interactions Levels of Interactions Gender, Culture, and Self-Disclosure Verbal Interactions Nonverbal Interactions Feedback Listening for Comprehension Listening for Empathy Listening for Evaluation Listening for Resolution The Interview Situation Initiating the Interview Perceptions Time of Day, Week, and Year Place Surroundings Territoriality Outside Forces SUMMARY KEY TERMS AND CONCEPTS AN INTERVIEW FOR REVIEW AND ANALYSIS STUDENT ACTIVITIES NOTES RESOURCES Chapter 3 Questions and Their Uses Open and Closed Questions Open Questions Closed Questions Primary and Probing Questions Types of Probing Questions Skillful Interviewing with Probing Questions Exercise #1-Supply the Probing Question Neutral and Leading Questions Loaded Questions Exercise #2-Identification of Questions Common Question Pitfalls The Bipolar Trap The Tell Me Everything The Open-to-Closed Switch The Double-Barreled Inquisition The Leading Push The Guessing Game The Yes (No) Response The Curious Probe The Quiz Show Complexity vs. Simplicity The Don't Ask, Don't Tell Exercise #3-What Are the Pitfalls in These Questions? SUMMARY KEY TERMS AND CONCEPTS AN INTERVIEW FOR REVIEW AND ANALYSIS STUDENT ACTIVITIES NOTES RESOURCES Chapter 4 Structuring the Interview The Body of the Interview Interview Guide Interview Schedules Exercise #1-Interview Schedules vQuestion Sequences Opening the Interview vThe Two-Step Process Verbal Opening Techniques vNonverbal Communication in Openings Exercise #2-Interview Openings Closing the Interview Guidelines for Closing Interviews Closing Techniques Exercise #3-Interview Closings SUMMARY KEY TERMS AND CONCEPTS AN INTERVIEW FOR REVIEW AND ANALYSIS STUDENT ACTIVITIES NOTES RESOURCES Chapter 5 The Informational Interview Preparing the Interview Determine Your Purpose Research the Topic Study the situation Structure the Interview Selecting Interviewees and Interviewers Selecting Interviewees Selecting Interviewers Relationship of Interviewer and Interviewee Choose the Location and Setting Opening the Interview Conducting the Interview Motivating Interviewees Asking Questions Phrasing Questions Note Taking and Recording Handling Difficult Situations Handling Difficult Interviewees Closing the Interview Preparing the Report or Story The Interviewee in the Probing Interview Do Your Homework Understand the Relationship Be Aware of the Situation Anticipate Questions Listen to Questions Answer Strategically SUMMARY KEY TERMS AND CONCEPTS A PROBING INTERVIEW FOR REVIEW AND ANALYSIS PROBING ROLE -PLAYING CASES STUDENT ACTIVITIES NOTES RESOURCES Chapter 6 The Survey Interview Purpose and Research Structuring the Interview Interview Guide and Schedule The Opening The Closing Survey Questions Phrasing Questions Sample Question Development Probing Questions Question Strategies Question Scales Question Sequences Selecting Interviewees Defining the Population Sampling Techniques Selecting and Training Interviewers Number Needed Qualifications Personal Characteristics Training Interviewers Conducting Survey Interviews Pretesting the Interview Interviewing Face-to-Face Interviewing by Telephone Interviewing through the Internet Coding, Tabulation, and Analysis Coding and Tabulation Analysis The Respondent in Survey Interviews The Opening The Question Phase SUMMARY KEY TERMS AND CONCEPTS A SURVEY INTERVIEW FOR REVIEW AND ANALYSIS SURVEY ROLE -PLAYING CASES Chapter 7 The Recruiting Interview Where to Find Good Applicants Preparing the Recruiting Effort Reviewing EEO Laws Exercise #1-Testing Your Knowledge of EEO Laws Developing an Applicant Profile Assessing What Applicants Want Obtaining and Reviewing Information on Applicants Application Forms Resumes Cover Letters Letters of Recommendation and References Standardized Tests Social Media Conduct the Interview The Atmosphere and Setting The Interview Parties Opening the Interview The Body of the Interview Closing the Interview Asking Questions Common Question Pitfalls Traditional Questions Nontraditional Questio