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Cited by 485

The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.

Interpersonal Conflict and Its Management in Information System Development1

Barki, Henri, Hartwick, Jon·2001·MIS Quarterly
DOI 10.2307/3250929
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Abstract

Researchers from a wide range of management areas agree that conflicts are an important part of organizational life and that their study is important. Yet, interpersonal conflict is a neglected topic in information system development (ISD). Based on definitional properties of interpersonal conflict identified in the management and organizational behavior literatures, this paper tests a model of how individuals participating in ISD projects perceive interpersonal conflict and examines the relationships between interpersonal conflict, management of the conflict, and ISD outcomes. Questionnaire data was obtained from 265 IS staff and 272 users working on 162 ISD projects. Results indicated that the construct of interpersonal conflict was reflected by three key dimensions: disagreement, interference, and negative emotion. While conflict management was found to have positive effects on ISD outcomes, it did not substantially mitigate the negative effects of interpersonal conflict on these outcomes. In other words, the impact of interpersonal conflict was perceived to be negative, regardless of how it was managed or resolved.

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Metadata

Authors
Barki, H., & Hartwick, J.
Venue
MIS Quarterly
Publisher
MIS Quarterly
Published
2001-06-01
Volume
25
Issue
2
Pages
195-228
ISSN
  • 0276-7783 (ISSN-L)
  • 2162-9730
DOI
10.2307/3250929
OpenAlex
W2122411822
Cited by
485
References
6
FWCI
34.00
Type
journal article
Language
en
Open access
closed

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

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