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If Only We Knew What We Know: Identification and Transfer of Internal Best Practices
Abstract
One of the most effective avenues toward improvement is the process of internal benchmarking—identifying, sharing, and using the knowledge and practices inside one's organization. But the process can be tricky and time consuming because of obstacles such as ignorance about resources or others' needs, a culture that values personal expertise more than knowledge sharing, and a lack of resources for implementation of best practices. This article explores how organizations conduct successful internal benchmarking, relating details ranging from requirements for successful transfer to lessons learned.
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Citations
Cited by
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Gold, A. H., Malhotra, A., & Segars, A. H. (2001) · Journal of Management Information Systems · doi:10.1080/07421222.2001.11045669 · Cited by 6,233
The construction industry as a loosely coupled system: implications for productivity and innovation
Dubois, A., & Gadde, L.-E. (2002) · Construction Management and Economics · doi:10.1080/01446190210163543 · Cited by 1,041
A model of knowledge‐sharing motivation
Gagné, M. (2009) · Human Resource Management · doi:10.1002/hrm.20298 · Cited by 608
Knowledge management strategy and its link to knowledge creation process
Choi, B., & Lee, H. (2002) · Expert Systems with Applications · doi:10.1016/s0957-4174(02)00038-6 · Cited by 466
O'Neill, B. S., & Adya, M. (2007) · Journal of Managerial Psychology · doi:10.1108/02683940710745969 · Cited by 173
Metadata
- Authors
- O'Dell, C., & Grayson, C. J.
- Venue
- California Management Review
- Publisher
- SAGE Publications
- Published
- 1998-04
- Volume
- 40
- Issue
- 3
- Pages
- 154-174
- ISSN
- 0008-1256 (ISSN-L)
- 2162-8564
- OpenAlex
- W1983182694
- Cited by
- 1,543
- References
- 0
- FWCI
- 133.47
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: If Only We Knew What We Know: Identification and Transfer of Internal Best Practices. https://app.cochat.ai/papers/10.2307/41165948
- The paper
- O'Dell, C., & Grayson, C. J. (1998). If Only We Knew What We Know: Identification and Transfer of Internal Best Practices. California Management Review. https://doi.org/10.2307/41165948
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
