Knowledge management: An organizational capabilities perspective
Abstract
A hallmark of the new economy is the ability of organizations to realize economic value from their collection of knowledge assets as well as their assets of information, production distribution, and affiliation. Despite the competitive necessity of becoming a knowledge-based organization, senior managers have found it difficult to transform their firms through programs of knowledge management. This is particularly true if their organizations have long histories of process and a tradition of business success. This research examines the issue of effective knowledge management from the perspective of organizational capabilities. This perspective suggests that a knowledge infrastructure consisting of technology, structure, and culture along with a knowledge process architecture of acquisition, conversion, application, and protection are essential organizational capabilities or "preconditions" for effective knowledge management. Through analysis of surveys collected from over 300 senior executives, this research empirically models and uncovers key aspects of these dimensions. The results provide a basis for understanding the competitive predisposition of a firm as it enters a program of knowledge management.
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The discriminant validity of the constructs in the measurement model was established, as all heterotrait-monotrait (HTMT) ratio values were lower than 0.90.
“All values shown in Table 5 indicated that the discriminant validity has been ascertained, for all the HTMT values were lower than 0.90.”
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“Indices presented in Table 3 hold a primary threshold (Fornell & Larcker, 1981) between ≥.85 and ≤.90 (Gold et al., 2001).”
Background
- Authors
- Gold, A. H., Malhotra, A., & Segars, A. H.
- Affiliations
- University of North Carolina at Chapel Hill (US)
- ORCID
- Malhotra, Arvind
- Venue
- Journal of Management Information Systems
- Publisher
- Informa UK Limited
- Published
- 2001-05-31
- Volume
- 18
- Issue
- 1
- Pages
- 185-214
- ISSN
- 0742-1222 (ISSN-L)
- 1557-928X
- OpenAlex
- W2095659828
- Cited by
- 6,233
- References
- 92
- Citations by year
- 2026: 375 · 2025: 453 · 2024: 500 · 2023: 548 · 2022: 478 · 2021: 502 · 2020: 366 · 2019: 358 · 2018: 312 · 2017: 231 · 2016: 198 · 2015: 239 · 2014: 220 · 2013: 232 · 2012: 196
- FWCI
- 133.22
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Management Information Systems (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Strategy and Management › Innovation and Knowledge Management
- Social Sciences › Communication › Knowledge Management and Sharing
- Social Sciences › Decision Sciences › Management Science and Operations Research › Knowledge Management and Technology
- Keywords
- knowledge management, organizational capabilities, knowledge-based organizations, knowledge infrastructure, knowledge acquisition, knowledge transformation, knowledge application, knowledge protection, organizational culture, organizational structure, knowledge assets, competitive advantage, top managers
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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