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Impacts of Artificial Intelligence on Public Administration: A Systematic Literature Review
Open accessAbstract
The advent of machines power-driven by Artificial Intelligence (AI) have strongly influenced the world in the 21stcentury. The future of AI is promising and is offering a wide range of opportunities for scholars and academics. Although the theme has received a considerable attention over the last years, much has been speculated and little is known about its impacts on the Public Administration. Thus, the purpose of this article is to make the result of those impacts less ambiguous. To this end, we have conducted a systematic review to provide a comprehensive analysis on the latest impacts of AI on the Public Administration. Our intent is to narrow the field of study, while AI is being continuously strengthened with new empirical evidences.
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“When a public administration adopts AI, citizens do not have the right to object to receiving public services”
From AI adoption and diffusion in public administration: A systematic literature review and future research agenda (2023) · cites this paper as Reis et al., 2019
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Cited by
Madan, R., & Ashok, M. (2023) · Government Information Quarterly · doi:10.1016/j.giq.2022.101774 · Cited by 468
Keding, C. (2021) · Management Review Quarterly · doi:10.1007/s11301-020-00181-x · Cited by 231
Artificial Intelligence in Government: Taking Stock and Moving Forward
Medaglia, R., Gil-Garcia, J. R., & Pardo, T. A. (2023) · Social Science Computer Review · doi:10.1177/08944393211034087 · Cited by 159
Metadata
- Authors
- Reis, J., Santo, P. E., & Melao, N.
- Venue
- 2019 14th Iberian Conference on Information Systems and Technologies (CISTI)
- Publisher
- IEEE
- Published
- 2019-06
- Pages
- 1-7
- OpenAlex
- W2960573169
- Cited by
- 93
- References
- 7
- Citations by year
- 2026: 7 · 2025: 21 · 2024: 16 · 2023: 15 · 2022: 13 · 2021: 8 · 2020: 13
- FWCI
- 8.86
- Type
- journal article
- Language
- en
- Open access
- green
- hdl.handle.net
- Licence
- other-oa
- Locations
- Iberian Conference on Information Systems and Technologies (CISTI) (publishedVersion)
- Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT) (submittedVersion, other-oa)
- Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT) (submittedVersion)
- Funders
- Instituto Politécnico de Viseu
- Fundação para a Ciência e a Tecnologia (UID/Multi/ 04016/2016)
- Topics
- Social Sciences › Political Science and International Relations › E-Government and Public Services
- Social Sciences › Public Administration › Public Policy and Administration Research
- Physical Sciences › Computer Science › Artificial Intelligence › Artificial Intelligence Applications
- Keywords
- artificial intelligence, public administration, AI impact, e-government, digital transformation
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.