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Cited by 14Web and Library ServicesLibrary Science and InformationAI in Service Interactions

The DOI matches its Crossref record; 27 of the 27 references it cites were found in a registry or an index.

Integration of Artificial Intelligence (AI) in Academic Libraries: A Systematic Literature Review

Mabona, Anele, Van Greunen, Darelle, Kevin, Kativu·2024·2024 IST-Africa Conference (IST-Africa)
DOI 10.23919/ist-africa63983.2024.10569288
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Abstract

AI involves programming that conveys human intellect to computers to perform repetitive tasks. Most organizations have done integrations of AI; however, critical elements are not considered, resulting in negative user adoption, including unethical use and cost. This paper presents the findings from a Systematic Literature Review (SLR). The study found that old traditional operations in Libraries are somehow mostly automated using Chatbots in the form of Generative AI and humanoid robots, with concern of policies that are non-existing to guide the use of the tools for ethical reasons. Through the themes identified and discussed, recommendations are provided with key factors to consider as a guide when integrating AI in libraries. Future improvement in this research, such as developing a design model of AI integration in academic libraries, is recommended, and its applicability should be evaluated.

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Crossref · 10.23919/ist-africa63983.2024.10569288

Cites

27 of 27 references verified0 citation errors · 0 not checkable

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Recomputing p-values needs the paper’s full text.

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This paper’s full text isn’t openly available, so its claims and self-check weren’t run. The registry and citation checks still apply.

Citations

Cites

Show all 27 references

Research works printed but not linked: 9

  1. Aydin, 2023, Is ChatGPT Leading Generative AI? What is Beyond Expectations? Generative AI has the potential to change the way we do things. The chatbot is one of the most popular implementation areas. Even though companies like Google and Meta had chatbots, ChatG, 0
  2. Sullivan, 2023, Journal of Applied Learning & Teaching ChatGPT in higher education: Considerations for academic integrity and student learning, 6, 1
  3. Oseji, 2023, Integration of artificial intelligence into library and information workflow for enhanced services in developing economies
  4. Akakpo, 2023, Skilled for the Future: Information Literacy for AI Use by University Students in Africa and the Role of Librarians Skilled for the Future: Information Literacy for AI Use by University Students in Africa and the Role of, Internet Ref. Serv. Q., 0, 1
  5. Levrault, 2009, Integration in Academic Reference Departments From Print to Digital Resources Integration in Academic Reference Departments: From Print to Digital Resources, 3576, 20
  6. Llewellyn, 2020, New Review of Academic Librarianship Innovations in Learning and Teaching in Academic Libraries: A Literature Review Innovations in Learning and Teaching in Academic Libraries: A Literature Review, New Rev. Acad. Librariansh., 25, 129
  7. Kirtania, 2023, OpenAI ChatGPT Generated Content and Similarity Index: A study of selected terms from the Library & Information Science (LIS) discipline, 1
  8. Levrault, 2009, Integration in Academic Reference Departments From Print to Digital Resources Integration in Academic Reference Departments: From Print to Digital Resources, 3576, 20
  9. 10.1080/24750158.2022.2106403 · DOI

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Metadata

Authors
Mabona, A., Van Greunen, D., & Kevin, K.
Affiliations
  • Nelson Mandela University (ZA)
  • Nelson Mandela University,South Africa
ORCID
Van Greunen, Darelle
Venue
2024 IST-Africa Conference (IST-Africa)
Publisher
IEEE
Published
2024-05-20
Pages
1-9
DOI
10.23919/ist-africa63983.2024.10569288
OpenAlex
W4400189156
Cited by
12
References
27
Citations by year
2026: 3 · 2025: 9
FWCI
0.70
Type
journal article
Language
en
Open access
closed
Licence
Locations
  • IST-Africa Conference (IST-Africa) (publishedVersion)
  • Nelson Mandela University Research Repository (submittedVersion)
Topics
  • Social Sciences › Library and Information Sciences › Web and Library Services
  • Social Sciences › Library and Information Sciences › Library Science and Information
  • Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
Keywords
artificial intelligence in libraries, academic libraries, artificial intelligence integration, chatbots, generative AI, humanoid robots, library automation, AI ethics, AI policy, user adoption

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