CoChat
Sign Up
Cited by 14Web and Library ServicesLibrary Science and InformationAI in Service Interactions

The DOI matches its Crossref record; 27 of the 27 references it cites were found in a registry or an index.

Integration of Artificial Intelligence (AI) in Academic Libraries: A Systematic Literature Review

Mabona, Anele, Van Greunen, Darelle, Kevin, Kativu·2024·2024 IST-Africa Conference (IST-Africa)
DOI 10.23919/ist-africa63983.2024.10569288
Open this paper in CoChat — free account

Abstract

AI involves programming that conveys human intellect to computers to perform repetitive tasks. Most organizations have done integrations of AI; however, critical elements are not considered, resulting in negative user adoption, including unethical use and cost. This paper presents the findings from a Systematic Literature Review (SLR). The study found that old traditional operations in Libraries are somehow mostly automated using Chatbots in the form of Generative AI and humanoid robots, with concern of policies that are non-existing to guide the use of the tools for ethical reasons. Through the themes identified and discussed, recommendations are provided with key factors to consider as a guide when integrating AI in libraries. Future improvement in this research, such as developing a design model of AI integration in academic libraries, is recommended, and its applicability should be evaluated.

Overview

Integrity signals

Registry

Crossref · 10.23919/ist-africa63983.2024.10569288

Cites

27 of 27 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Verification

Claims the paper makes

This paper’s full text isn’t openly available, so its claims and self-check weren’t run. The registry and citation checks still apply.

Citations

Cites

Research works printed but not linked: 9

  1. Aydin, 2023, Is ChatGPT Leading Generative AI? What is Beyond Expectations? Generative AI has the potential to change the way we do things. The chatbot is one of the most popular implementation areas. Even though companies like Google and Meta had chatbots, ChatG, 0
  2. Sullivan, 2023, Journal of Applied Learning & Teaching ChatGPT in higher education: Considerations for academic integrity and student learning, 6, 1
  3. Oseji, 2023, Integration of artificial intelligence into library and information workflow for enhanced services in developing economies
  4. Akakpo, 2023, Skilled for the Future: Information Literacy for AI Use by University Students in Africa and the Role of Librarians Skilled for the Future: Information Literacy for AI Use by University Students in Africa and the Role of, Internet Ref. Serv. Q., 0, 1
  5. Levrault, 2009, Integration in Academic Reference Departments From Print to Digital Resources Integration in Academic Reference Departments: From Print to Digital Resources, 3576, 20
  6. Llewellyn, 2020, New Review of Academic Librarianship Innovations in Learning and Teaching in Academic Libraries: A Literature Review Innovations in Learning and Teaching in Academic Libraries: A Literature Review, New Rev. Acad. Librariansh., 25, 129
  7. Kirtania, 2023, OpenAI ChatGPT Generated Content and Similarity Index: A study of selected terms from the Library & Information Science (LIS) discipline, 1
  8. Levrault, 2009, Integration in Academic Reference Departments From Print to Digital Resources Integration in Academic Reference Departments: From Print to Digital Resources, 3576, 20
  9. 10.1080/24750158.2022.2106403 · DOI

Cited by

Sorted by citations

See all 14

Related

See all

Metadata

Authors
Mabona, A., Van Greunen, D., & Kevin, K.
Affiliations
  • Nelson Mandela University (ZA)
  • Nelson Mandela University,South Africa
ORCID
Van Greunen, Darelle
Venue
2024 IST-Africa Conference (IST-Africa)
Publisher
IEEE
Published
2024-05-20
Pages
1-9
DOI
10.23919/ist-africa63983.2024.10569288
OpenAlex
W4400189156
Cited by
12
References
27
Citations by year
2026: 3 · 2025: 9
FWCI
0.70
Type
journal article
Language
en
Open access
closed
Licence
Locations
  • IST-Africa Conference (IST-Africa) (publishedVersion)
  • Nelson Mandela University Research Repository (submittedVersion)
Topics
  • Social Sciences › Library and Information Sciences › Web and Library Services
  • Social Sciences › Library and Information Sciences › Library Science and Information
  • Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
Keywords
artificial intelligence in libraries, academic libraries, artificial intelligence integration, chatbots, generative AI, humanoid robots, library automation, AI ethics, AI policy, user adoption

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review