The Implications of Digital Employee Monitoring and People Analytics for Power Relations in the Workplace

Abstract

Jeremy Bentham’s panopticon prison project was based on three central assumptions: the omnipresence of the “watcher”; the universal visibility of objects of surveillance; and the assumption, by the “watched,” that they are under constant observation. While the metaphor of the panopticon, following Michel Foucault’s work, was often applied to workplace and workplace surveillance to highlight the “disciplining” power of the supervisor’s “gaze,” this paper argues that it is only with the recent advent of digital employee monitoring technology that the workplace is becoming truly “panoptic.” With modern electronic means of surveillance, the supervisor is always “looking”—even when not physically present or not actually watching employees—as all worker actions and movements may now be recorded and analyzed (in real time or at any time in the future). This paper argues that the modern workplace approximates Bentham’s panoptic prison much more than the “traditional” workplace ever did and examines the implications of this fundamental historical change in the paradigm of employee monitoring for power relations in the modern workplace.