The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Understanding Business Process Change Failure: An Actor-Network Perspective
Abstract
In this paper, we use concepts from actor-network theory (ANT) to interpret the sequence of events that led to business process change (BPC) failure at a telecommunications company in the United States. Through our intensive examination of the BPC initiative, we find that a number of issues suggested by ANT, such as errors in problematization, parallel translation, betrayal, and irreversible inscription of interests, contributed significantly to the failure. We provide nine abstraction statements capturing the essence of our findings in a concrete form. The larger implication of our study is that, for sociotechnical phenomena such as BPC with significant political components, an ANT-informed understanding can enable practitioners to better anticipate and cope with emergent complexities.
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Cites
Handbook of Qualitative Research
Crozier, G., Denzin, N., & Lincoln, Y. (1994) · British Journal of Educational Studies · doi:10.2307/3121684 · Cited by 26,666
Notes on the theory of the actor-network: Ordering, strategy, and heterogeneity
Law, J. (1992) · Systems Practice · doi:10.1007/bf01059830 · Cited by 3,244
Cited by
Sarker, S., Sarker, S., Sahaym, A., & Bjørn-Andersen, N. (2012) · MIS Quarterly · doi:10.2307/41410419 · Cited by 367
Ozuem, W., Ranfagni, S., Willis, M., Rovai, S., & Howell, K. (2021) · Psychology & Marketing · doi:10.1002/mar.21527 · Cited by 140
Islam, N., Mäntymäki, M., & Turunen, M. (2019) · Proceedings of the Annual Hawaii International Conference on System Sciences · doi:10.24251/hicss.2019.556 · Cited by 24
Metadata
- Authors
- Sarker, S., Sarker, S., & Sidorova, A.
- Venue
- Journal of Management Information Systems
- Publisher
- Informa UK Limited
- Published
- 2006-06
- Volume
- 23
- Issue
- 1
- Pages
- 51-86
- ISSN
- 0742-1222 (ISSN-L)
- 1557-928X
- OpenAlex
- W2094891697
- Cited by
- 321
- References
- 2
- FWCI
- 31.12
- Type
- journal article
- Language
- en
- Open access
- closed
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Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
