CoChat
Sign Up
Cited by 367Service and Product InnovationCorporate Governance and ManagementERP Systems Implementation and Impact

Exploring Value Cocreation in Relationships Between an ERP Vendor and Its Partners: A Revelatory Case Study1

Sarker, Suprateek, Sarker, Saonee, Sahaym, Arvin, Bjørn-Andersen, Niels·2012·MIS Quarterly
DOI 10.2307/41410419
Open this paper in CoChat — free account

Abstract

Contemporary business organizations are increasingly turning their attention to jointly creating value with a variety of stakeholders, such as individual customers and other business organizations. However, a review of the literature reveals that very few studies have systematically examined value cocreation within business-to-business (B2B) contexts. Using a revelatory case study of the relationship between an ERP vendor with a global reputation and its partners, and informed by the resource-based view of the firm and related theoretical perspectives, we develop an understanding of value cocreation in B2B alliances associated with selling, extending, and implementing packaged software, specifically ERP systems. Our study reveals that there are different mechanisms underlying value cocreation within B2B alliances, and also points to several categories of contingency factors that influence these mechanisms. In addition to providing insights about the phenomenon of cocreation itself, the study contributes to the stream of packaged software literature, where the implications of value cocreation in alliances between packaged software vendors and their partners for the client organizations have not been sufficiently explored.

Integrity signals

Registry

Crossref · 10.2307/41410419

Cites

70 of 70 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

This paper’s full text isn’t openly available, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • Prior information systems work on cocreation and digital architecture concentrates on design recombination carried out by firms.

    “In prior work, such as the literatures on cocreation in the business value of IT (Grover and Kohli 2012;Sarker et al. 2012) and digital architecture (Kallinikos et al. 2013;Shapiro and Varian 1999;Yoo et al. 2010), there is a clear focus on design and recombination being performed by the firm.”

    From Recombination in the open-ended value landscape of digital innovation (2018) · cites this paper as Sarker et al. 2012

Cites

Flagged first, then by citations

1 of the 71 references couldn’t be matched to a known paper.

Cited by

Sorted by citations

Related

Authors
Sarker, S., Sarker, S., Sahaym, A., & Bjørn-Andersen, N.
Affiliations
  • Washington State University (US)
  • Department of IT Management, Copenhagen Business School, DK-2000 Frederiksberg Denmark
ORCID
Venue
MIS Quarterly
Publisher
MIS Quarterly
Published
2012-03-01
Volume
36
Issue
1
Pages
317-338
ISSN
  • 0276-7783 (ISSN-L)
  • 2162-9730
DOI
10.2307/41410419
OpenAlex
W88170234
Cited by
367
References
71
Citations by year
2026: 19 · 2025: 19 · 2024: 16 · 2023: 26 · 2022: 24 · 2021: 33 · 2020: 29 · 2019: 28 · 2018: 28 · 2017: 19 · 2016: 19 · 2015: 33 · 2014: 41 · 2013: 19 · 2012: 13
FWCI
96.83
Type
journal article
Language
en
Open access
closed
Locations
MIS Quarterly (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
  • Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
Keywords
value co-creation, enterprise resource planning, packaged software, resource-based view, contingency factors, software implementation

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review