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PARADISE: a framework for evaluating spoken dialogue agents
Abstract
This paper presents PARADISE (PARAdigm for DIalogue System Evaluation), a general framework for evaluating spoken dialogue agents. The framework decouples task requirements from an agent's dialogue behaviors, supports comparisons among dialogue strategies, enables the calculation of performance over subdialogues and whole dialogues, specifies the relative contribution of various factors to performance, and makes it possible to compare agents performing different tasks by normalizing for task complexity.
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Citations
Cited by
Partially observable Markov decision processes for spoken dialog systems
Williams, J. D., & Young, S. (2007) · Computer Speech & Language · doi:10.1016/j.csl.2006.06.008 · Cited by 853
A Survey on Dialogue Systems: Recent Advances and New Frontiers
Chen, H., Liu, X., Yin, D., & Tang, J. (2017) · ACM SIGKDD Explorations Newsletter · doi:10.1145/3166054.3166058 · Cited by 579
Spoken dialogue technology: enabling the conversational user interface
McTear, M. F. (2002) · ACM Computing Surveys · doi:10.1145/505282.505285 · Cited by 571
A Literature Survey of Recent Advances in Chatbots
Caldarini, G., Jaf, S., & McGarry, K. (2022) · Information · doi:10.3390/info13010041 · Cited by 470
What makes a good conversation? How controllable attributes affect human judgments
See, A., Roller, S., Kiela, D., & Weston, J. (2019) · Proceedings of the 2019 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies, Volume 1 (Long and Short Papers) · doi:10.18653/v1/n19-1170 · Cited by 247
Metadata
- Authors
- Walker, M. A., Litman, D. J., Kamm, C. A., & Abella, A.
- Venue
- Proceedings of the 35th annual meeting on Association for Computational Linguistics -
- Published
- 1997
- Pages
- 271-280
- OpenAlex
- W2151814822
- Cited by
- 537
- References
- 0
- FWCI
- 7.34
- Type
- conference paper
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: PARADISE: a framework for evaluating spoken dialogue agents. https://app.cochat.ai/papers/10.3115/976909.979652
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- Walker, M. A., Litman, D. J., Kamm, C. A., & Abella, A. (1997). PARADISE: a framework for evaluating spoken dialogue agents. Proceedings of the 35th annual meeting on Association for Computational Linguistics -. https://doi.org/10.3115/976909.979652
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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