Cited by 580Speech and dialogue systemsAI in Service InteractionsTopic Modeling

A Survey on Dialogue Systems: Recent Advances and New Frontiers

Open access
Chen, Hongshen, Liu, Xiaorui, Yin, Dawei, Tang, Jiliang·2017·ACM SIGKDD Explorations Newsletter

Abstract

Dialogue systems have attracted more and more attention. Recent advances on dialogue systems are overwhelmingly contributed by deep learning techniques, which have been employed to enhance a wide range of big data applications such as computer vision, natural language processing, and recommender systems. For dialogue systems, deep learning can leverage a massive amount of data to learn meaningful feature representations and response generation strategies, while requiring a minimum amount of hand-crafting. In this article, we give an overview to these recent advances on dialogue systems from various perspectives and discuss some possible research directions. In particular, we generally divide existing dialogue systems into task-oriented and nontask- oriented models, then detail how deep learning techniques help them with representative algorithms and finally discuss some appealing research directions that can bring the dialogue system research into a new frontier

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1145/3166054.3166058

Cites

139 of 139 references verified0 citation errors · 0 not checkable

Statistics

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • Supervised machine learning for classification and information retrieval enables intent prediction and identification of user sentiment, which are critical to support task-oriented conversations.

    “Key advances include the application of supervised machine learning for classification and information retrieval—enabling, for example, intent prediction and identification of user sentiment [20], which are critical to support task-oriented conversations.”

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Cites

Flagged first, then by citations

Research works printed but not linked: 3

  1. [25][25] H. B. Hashemi, A. Asiaee, and R. Kraft. Query intent detection using convolutional neural networks. In International Conference on Web Search and Data Mining, Workshop on Query Understanding , 2016. -
  2. [75][75] K. Sohn, X. Yan, and H. Lee. Learning structured output representation using deep conditional generative models. In International Conference on Neural Information Processing Systems , pages 3483-3491, 2015. -
  3. [99][99] J. Williams, A. Raux, D. Ramachandran, and A. Black. The dialog state tracking challenge. In Proceedings of the SIGDIAL 2013 Conference , pages 404413, 2013. -

Cited by

Sorted by citations

Authors
Chen, H., Liu, X., Yin, D., & Tang, J.
Affiliations
  • Jingdong (China) (CN)
  • Michigan State University (US)
Venue
ACM SIGKDD Explorations Newsletter
Published
2017-11-21
Volume
19
Issue
2
Pages
25-35
ISSN
  • 1931-0145 (ISSN-L)
  • 1931-0153
OpenAlex
W4290742115
Cited by
579
References
134
Citations by year
2026: 28 · 2025: 64 · 2024: 77 · 2023: 104 · 2022: 97 · 2021: 83 · 2020: 55 · 2019: 56 · 2018: 15
FWCI
20.57
Type
journal article
Language
en
Open access
Locations
  • ACM SIGKDD Explorations Newsletter (publishedVersion)
  • arXiv (Cornell University) (submittedVersion)
  • arXiv (Cornell University)
Topics
  • Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
  • Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
  • Physical Sciences › Computer Science › Artificial Intelligence › Topic Modeling
Keywords
dialogue systems, deep learning, task-oriented dialogue systems, response generation, feature representation learning, chatbots

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review