A Survey on Dialogue Systems: Recent Advances and New Frontiers
Open accessAbstract
Dialogue systems have attracted more and more attention. Recent advances on dialogue systems are overwhelmingly contributed by deep learning techniques, which have been employed to enhance a wide range of big data applications such as computer vision, natural language processing, and recommender systems. For dialogue systems, deep learning can leverage a massive amount of data to learn meaningful feature representations and response generation strategies, while requiring a minimum amount of hand-crafting. In this article, we give an overview to these recent advances on dialogue systems from various perspectives and discuss some possible research directions. In particular, we generally divide existing dialogue systems into task-oriented and nontask- oriented models, then detail how deep learning techniques help them with representative algorithms and finally discuss some appealing research directions that can bring the dialogue system research into a new frontier
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Supervised machine learning for classification and information retrieval enables intent prediction and identification of user sentiment, which are critical to support task-oriented conversations.
“Key advances include the application of supervised machine learning for classification and information retrieval—enabling, for example, intent prediction and identification of user sentiment [20], which are critical to support task-oriented conversations.”
From Future directions for chatbot research: An interdisciplinary research agenda (2021) · cites this paper as [20]
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Cites
Hochreiter, S., & Schmidhuber, J. (1997) · Neural Computation · doi:10.1162/neco.1997.9.8.1735 · Cited by 102,318 · see citing works
Learning Phrase Representations using RNN Encoder–Decoder for Statistical Machine Translation
Cho, K., van Merrienboer, B., Gulcehre, C., Bahdanau, D., Bougares, F., Schwenk, H., & Bengio, Y. (2014) · Proceedings of the 2014 Conference on Empirical Methods in Natural Language Processing (EMNLP) · doi:10.3115/v1/d14-1179 · Cited by 25,545 · see citing works
Distributed Representations of Words and Phrases and their Compositionality
Mikolov, T., Sutskever, I., Chen, K., Corrado, G., & Dean, J. (2013) · arXiv · doi:10.48550/arxiv.1310.4546 · Cited by 24,533 · see citing works
Labaca-Castro, R. (2023) · Springer eBooks · doi:10.1007/978-3-658-40442-0_9 · Cited by 21,100 · see citing works
Auto-Encoding Variational Bayes
Kingma, D. P., & Welling, M. (2013) · arXiv · doi:10.48550/arxiv.1312.6114 · Cited by 20,067 · see citing works
Neural Machine Translation by Jointly Learning to Align and Translate
Bahdanau, D., Cho, K., & Bengio, Y. (2014) · arXiv · doi:10.48550/arxiv.1409.0473 · Cited by 16,213 · see citing works
Advances in Neural Information Processing Systems 25
Zhang, Y., Sutton, C. A., Storkey, A., & Zoubin Ghahramani, A. (2012) · Cited by 12,653 · see citing works
Term-Weighting Approaches in Automatic Text Retrieval
Salton, G., & Buckley, C. (1988) · Information Processing & Management · doi:10.1016/0306-4573(88)90021-0 · Cited by 11,421 · see citing works
Simple Statistical Gradient-Following Algorithms for Connectionist Reinforcement Learning
Williams, R. J. (1992) · Machine Learning · doi:10.1007/bf00992696 · Cited by 7,936 · see citing works
Recurrent neural network based language model
Mikolov, T., Karafiát, M., Burget, L., Černocký, J., & Khudanpur, S. (2010) · Interspeech 2010 · doi:10.21437/interspeech.2010-343 · Cited by 5,390 · see citing works
Deep Generative Image Models using a Laplacian Pyramid of Adversarial NetworksPreprint
Denton, E., Chintala, S., Szlam, A., & Fergus, R. (2015) · Neural Information Processing Systems · doi:10.48550/arxiv.1506.05751 · Cited by 2,360 · see citing works
Generating Sentences from a Continuous Space
Bowman, S. R., Vilnis, L., Vinyals, O., Dai, A., Jozefowicz, R., & Bengio, S. (2016) · Proceedings of The 20th SIGNLL Conference on Computational Natural Language Learning · doi:10.18653/v1/k16-1002 · Cited by 2,061 · see citing works
Learning deep structured semantic models for web search using clickthrough data
Huang, P.-S., He, X., Gao, J., Deng, L., Acero, A., & Heck, L. P. (2013) · ACM International Conference on Information and Knowledge Management (CIKM) · doi:10.1145/2505515.2505665 · Cited by 2,054 · see citing works
A Diversity-Promoting Objective Function for Neural Conversation Models
Li, J., Galley, M., Brockett, C., Gao, J., & Dolan, B. (2016) · Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies (NAACL-HLT) · doi:10.18653/v1/n16-1014 · Cited by 1,981 · see citing works
Semi-Supervised Learning with Deep Generative Models
Kingma, D. P., Rezende, D. J., Mohamed, S., & Welling, M. (2014) · UvA-DARE (University of Amsterdam) · doi:10.48550/arxiv.1406.5298 · Cited by 1,646 · see citing works
Building End-To-End Dialogue Systems Using Generative Hierarchical Neural Network Models
Serban, I. V., Sordoni, A., Bengio, Y., Courville, A. C., & Pineau, J. (2016) · AAAI Publications (The Association for the Advancement of Artificial Intelligence (AAAI)) · doi:10.1609/aaai.v30i1.9883 · Cited by 1,639 · see citing works
Computing Machinery and Intelligence
Turing, A. M. (2007) · Springer eBooks · doi:10.1007/978-1-4020-6710-5_3 · Cited by 1,439 · see citing works
Vinyals, O., & Le, Q. (2015) · arXiv · doi:10.48550/arxiv.1506.05869 · Cited by 1,400 · see citing works
Liu, C., Lowe, R., Serban, I. V., Noseworthy, M., Charlin, L., & Pineau, J. (2016) · Conference on Empirical Methods in Natural Language Processing (EMNLP) · doi:10.18653/v1/d16-1230 · Cited by 1,262 · see citing works
Deep Reinforcement Learning for Dialogue Generation
Li, J., Monroe, W., Ritter, A., Jurafsky, D., Galley, M., & Gao, J. (2016) · Conference on Empirical Methods in Natural Language Processing (EMNLP) · doi:10.18653/v1/d16-1127 · Cited by 1,221 · see citing works
Comparing Twitter and Traditional Media Using Topic Models
Zhao, W. X., Jiang, J., Weng, J., He, J., Lim, E.-P., Yan, H., & Li, X. (2011) · Lecture Notes in Computer Science · doi:10.1007/978-3-642-20161-5_34 · Cited by 1,214 · see citing works
Convolutional Neural Network Architectures for Matching Natural Language SentencesPreprint
Hu, B., Lu, Z., Li, H., & Chen, Q. (2015) · arXiv (Cornell University) · doi:10.48550/arxiv.1503.03244 · Cited by 1,168 · see citing works
(2016) · doi:10.18653/v1/d16-1147 · Cited by 1,035 · see citing works
Neural Responding Machine for Short-Text Conversation
Shang, L., Lu, Z., & Li, H. (2015) · doi:10.3115/v1/p15-1152 · Cited by 1,009 · see citing works
Simple Statistical Gradient-Following Algorithms for Connectionist Reinforcement Learning
Williams, R. J. (1992) · Springer eBooks · doi:10.1007/978-1-4615-3618-5_2 · Cited by 941 · see citing works
A Persona-Based Neural Conversation Model
Li, J., Galley, M., Brockett, C., Spithourakis, G., Gao, J., & Dolan, B. (2016) · Proceedings of the 54th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers) · doi:10.18653/v1/p16-1094 · Cited by 898 · see citing works
Adversarial Learning for Neural Dialogue Generation
Li, J., Monroe, W., Shi, T., Jean, S., Ritter, A., & Jurafsky, D. (2017) · Conference on Empirical Methods in Natural Language Processing (EMNLP) · doi:10.18653/v1/d17-1230 · Cited by 880 · see citing works
Semantically Conditioned LSTM-based Natural Language Generation for Spoken Dialogue Systems
Wen, T.-H., Gašić, M., Mrkšić, N., Su, P.-H., Vandyke, D., & Young, S. J. (2015) · Conference on Empirical Methods in Natural Language Processing (EMNLP) · doi:10.18653/v1/d15-1199 · Cited by 876 · see citing works
Ambati, B. R., Deoskar, T., Johnson, M., & Steedman, M. J. (2015) · The Association for Computational Linguistics · Cited by 860 · see citing works
Maximum mutual information estimation of hidden Markov model parameters for speech recognition
Bahl, L., Brown, P., de Souza, P., & Mercer, R. (2005) · ICASSP '86. IEEE International Conference on Acoustics, Speech, and Signal Processing · doi:10.1109/icassp.1986.1169179 · Cited by 817 · see citing works
A Network-based End-to-End Trainable Task-oriented Dialogue System
Wen, T.-H., Vandyke, D., Mrkšić, N., Gašić, M., Rojas-Barahona, L. M., Su, P.-H., Ultes, S., & Young, S. J. (2017) · Conference of the European Chapter of the Association for Computational Linguistics · doi:10.18653/v1/e17-1042 · Cited by 807 · see citing works
Emotional Chatting Machine: Emotional Conversation Generation with Internal and External Memory
Zhou, H. M., Huang, M., Zhang, T., Zhu, X., & Liu, B. (2018) · Proceedings of the AAAI Conference on Artificial Intelligence · doi:10.1609/aaai.v32i1.11325 · Cited by 786 · see citing works
A Neural Network Approach to Context-Sensitive Generation of Conversational Responses
Sordoni, A., Galley, M., Auli, M., Brockett, C., Ji, Y., Mitchell, M., Nie, J., Gao, J., & Dolan, B. (2015) · Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies (NAACL-HLT) · doi:10.3115/v1/n15-1020 · Cited by 768 · see citing works
A Hierarchical Latent Variable Encoder-Decoder Model for Generating Dialogues
Serban, I. V., Sordoni, A., Lowe, R., Charlin, L., Pineau, J., Courville, A. C., & Bengio, Y. (2017) · AAAI Publications (The Association for the Advancement of Artificial Intelligence (AAAI)) · doi:10.1609/aaai.v31i1.10983 · Cited by 734 · see citing works
Learning semantic representations using convolutional neural networks for web search
Shen, Y., He, X., Gao, J., Deng, L., & Mesnil, G. (2014) · International World Wide Web Conference (WWW) · doi:10.1145/2567948.2577348 · Cited by 677 · see citing works
Addressing the Rare Word Problem in Neural Machine Translation
Luong, M.-T., Sutskever, I., Le, Q. V., Vinyals, O., & Zaremba, W. (2015) · doi:10.3115/v1/p15-1002 · Cited by 626 · see citing works
Data-Driven Response Generation in Social Media
Ritter, A., Cherry, C. A., & Dolan, W. B. (2011) · Cited by 566 · see citing works
Walker, M. A., Litman, D. J., Kamm, C., & Abella, A. (1997) · Proceedings of the conference - Association for Computational Linguistics. Meeting · doi:10.3115/976909.979652 · Cited by 548 · see citing works
Wu, Y., Wu, W., Chen, X., Zhou, M., & Li, Z. (2017) · Proceedings of the conference - Association for Computational Linguistics. Meeting · doi:10.18653/v1/p17-1046 · Cited by 511 · see citing works
Semi-supervised Knowledge Transfer for Deep Learning from Private Training Data
Papernot, N., Abadi, M., Erlingsson, Ú., Goodfellow, I., & Talwar, K. (2016) · arXiv · doi:10.48550/arxiv.1610.05755 · Cited by 492 · see citing works
The Hidden Information State model: A practical framework for POMDP-based spoken dialogue management
Young, S. J., Gašić, M., Keizer, S., Mairesse, F., Schatzmann, J., Thomson, B., & Yu, K. (2009) · Computer Speech & Language · doi:10.1016/j.csl.2009.04.001 · Cited by 481 · see citing works
Learning End-to-End Goal-Oriented DialogPreprint
Bordes, A., Boureau, Y.-L., & Weston, J. (2016) · arXiv (Cornell University) · doi:10.48550/arxiv.1605.07683 · Cited by 481 · see citing works
Neural Belief Tracker: Data-Driven Dialogue State Tracking
Mrkšić, N., Séaghdha, D. Ó., Wen, T.-H., Thomson, B., & Young, S. J. (2017) · Proceedings of the conference - Association for Computational Linguistics. Meeting · doi:10.18653/v1/p17-1163 · Cited by 460 · see citing works
A Knowledge-Grounded Neural Conversation Model
Ghazvininejad, M., Brockett, C., Chang, M.-W., Dolan, B., Gao, J., Yih, W.-T., & Galley, M. (2018) · AAAI Publications (The Association for the Advancement of Artificial Intelligence (AAAI)) · doi:10.1609/aaai.v32i1.11977 · Cited by 457 · see citing works
Topic Aware Neural Response Generation
Chen, X., Wu, W., Wu, Y., Liu, J., Huang, Y., Zhou, M., & Ma, W. (2017) · Proceedings of the AAAI Conference on Artificial Intelligence · doi:10.1609/aaai.v31i1.10981 · Cited by 448 · see citing works
On the semantics and pragmatics of linguistic feedback
ALLWOOD, J., NIVRE, J., & AHLSÉN, E. (1992) · Journal of Semantics · doi:10.1093/jos/9.1.1 · Cited by 442 · see citing works
Proceedings of the 2013 Conference on Empirical Methods in Natural Language Processing
Yarowsky, D., Baldwin, T., Korhonen, A., Livescu, K., & Bethard, S. J. (2013) · Empirical Methods in Natural Language Processing · Cited by 422 · see citing works
Mesnil, G., He, X., Deng, L., & Bengio, Y. (2013) · Interspeech (USB) · doi:10.21437/interspeech.2013-596 · Cited by 419 · see citing works
Key-Value Retrieval Networks for Task-Oriented Dialogue
Eric, M., Krishnan, L., Charette, F., & Manning, C. D. (2017) · Annual Meeting of the Special Interest Group on Discourse and Dialogue · doi:10.18653/v1/w17-5506 · Cited by 397 · see citing works
Phrase-Based Statistical Machine Translation
Zens, R., Och, F. J., & Ney, H. (2002) · Lecture notes in computer science · doi:10.1007/3-540-45751-8_2 · Cited by 354 · see citing works
Diverse Beam Search: Decoding Diverse Solutions from Neural Sequence ModelsPreprint
Vijayakumar, A. K., Cogswell, M., Selvaraju, R. R., Sun, Q., Lee, S., Crandall, D., & Batra, D. (2016) · arXiv (Cornell University) · doi:10.48550/arxiv.1610.02424 · Cited by 350 · see citing works
Deal or No Deal? End-to-End Learning of Negotiation Dialogues
Lewis, M., Yarats, D., Dauphin, Y., Parikh, D., & Batra, D. (2017) · Proceedings of the 2017 Conference on Empirical Methods in Natural Language Processing · doi:10.18653/v1/d17-1259 · Cited by 347 · see citing works
Towards an Automatic Turing Test: Learning to Evaluate Dialogue Responses
Lowe, R., Noseworthy, M., Serban, I. V., Angelard-Gontier, N., Bengio, Y., & Pineau, J. (2017) · Proceedings of the 55th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers) · doi:10.18653/v1/p17-1103 · Cited by 341 · see citing works
Learning to Respond with Deep Neural Networks for Retrieval-Based Human-Computer Conversation System
Yan, R., Song, Y., & Wu, H. R. (2016) · International ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR) · doi:10.1145/2911451.2911542 · Cited by 338 · see citing works
Williams, J. D., Asadi, K., & Zweig, G. (2017) · Proceedings of the conference - Association for Computational Linguistics. Meeting · doi:10.18653/v1/p17-1062 · Cited by 325 · see citing works
Spoken language understanding using long short-term memory neural networks
Yao, K., Peng, B., Zhang, Y., Yu, D., Zweig, G., & Shi, Y. (2014) · IEEE Spoken Language Technology Workshop (SLT) · doi:10.1109/slt.2014.7078572 · Cited by 324 · see citing works
Recurrent neural networks for language understanding
Yao, K., Zweig, G., Hwang, M.-Y., Shi, Y., & Yu, D. (2013) · Interspeech (USB) · doi:10.21437/interspeech.2013-569 · Cited by 320 · see citing works
The Dialog State Tracking Challenge
Williams, J. D., Raux, A., Ramachandran, D., & Black, A. W. (2013) · Cited by 315 · see citing works
Topic Aware Neural Response GenerationPreprint
Chen, X., Wu, W., Wu, Y., et al. (2016) · arXiv (Cornell University) · doi:10.48550/arxiv.1606.08340 · Cited by 313 · see citing works
The Ubuntu Dialogue Corpus: A Large Dataset for Research in Unstructured Multi-Turn Dialogue Systems
Lowe, R., Pow, N., Serban, I. V., & Pineau, J. (2015) · Annual Meeting of the Special Interest Group on Discourse and Dialogue · doi:10.18653/v1/w15-4640 · Cited by 282 · see citing works
Towards End-to-End Reinforcement Learning of Dialogue Agents for Information Access
Dhingra, B., Li, L. C., Li, X., Gao, J., Chen, Y.-N., Ahmed, F., & Deng, L. (2017) · Proceedings of the conference - Association for Computational Linguistics. Meeting · doi:10.18653/v1/p17-1045 · Cited by 274 · see citing works
A Simple, Fast Diverse Decoding Algorithm for Neural GenerationPreprint
Li, J., Monroe, W., & Jurafsky, D. (2016) · arXiv.org · doi:10.48550/arxiv.1611.08562 · Cited by 261 · see citing works
End-to-End Task-Completion Neural Dialogue SystemsPreprint
Li, X., Chen, Y.-N., Li, L. C., Gao, J., & Çelikyılmaz, A. (2017) · arXiv (Cornell University) · doi:10.48550/arxiv.1703.01008 · Cited by 259 · see citing works
The Acoustic-Modeling Problem in Automatic Speech Recognition.
Brown, P. F. (1987) · doi:10.21236/ada188529 · Cited by 248 · see citing works
A Diversity-Promoting Objective Function for Neural Conversation ModelsPreprint
Li, J., Galley, M., Brockett, C., Gao, J., & Dolan, B. (2015) · arXiv (Cornell University) · doi:10.48550/arxiv.1510.03055 · Cited by 242 · see citing works
A Deep Architecture for Matching Short Texts
Lu, Z., & Li, H. (2013) · Cited by 230 · see citing works
Multi-view Response Selection for Human-Computer Conversation
Zhou, X., Dong, D., Wu, H. R., Zhao, S., Yu, D., Tian, H., Liu, X., & Yan, R. (2016) · Conference on Empirical Methods in Natural Language Processing (EMNLP) · doi:10.18653/v1/d16-1036 · Cited by 230 · see citing works
Self-citationMou, L., Song, Y., Yan, R., Li, G., Zhang, L., & Jin, Z. G. (2016) · arXiv (Cornell University) · doi:10.48550/arxiv.1607.00970 · Cited by 214 · see citing works
RUBER: An Unsupervised Method for Automatic Evaluation of Open-Domain Dialog Systems
Tao, C., Mou, L., Zhao, D., & Yan, R. (2018) · Proceedings of the AAAI Conference on Artificial Intelligence · doi:10.1609/aaai.v32i1.11321 · Cited by 213 · see citing works
Affective Neural Response Generation
Asghar, N., Poupart, P., Hoey, J., Jiang, X., & Mou, L. (2018) · Lecture notes in computer science · doi:10.1007/978-3-319-76941-7_12 · Cited by 203 · see citing works
An Information Retrieval Approach to Short Text ConversationPreprint
Ji, Z., Lu, Z., & Li, H. (2014) · arXiv (Cornell University) · doi:10.48550/arxiv.1408.6988 · Cited by 202 · see citing works
AliMe Chat: A Sequence to Sequence and Rerank based Chatbot Engine
Qiu, M., Li, F.-L., Wang, S., Gao, X., Chen, Y., Zhao, W., Chen, H., Huang, J., & Chu, W. (2017) · Proceedings of the conference - Association for Computational Linguistics. Meeting · doi:10.18653/v1/p17-2079 · Cited by 197 · see citing works
Self-citationA Deep Reinforcement Learning ChatbotPreprint
Serban, I. V., Sankar, C., Germain, M., Zhang, S., Lin, Z., Subramanian, S., Kim, T., Pieper, M., Chandar, S., Ke, N. R., et al. (2017) · arXiv (Cornell University) · doi:10.48550/arxiv.1709.02349 · Cited by 195 · see citing works
Zhao, T., & Eskénazi, M. (2016) · Annual Meeting of the Special Interest Group on Discourse and Dialogue · doi:10.18653/v1/w16-3601 · Cited by 192 · see citing works
Hierarchical Recurrent Attention Network for Response Generation
Chen, X., Wu, Y., Wu, W., Huang, Y., & Zhou, M. (2018) · Proceedings of the AAAI Conference on Artificial Intelligence · doi:10.1609/aaai.v32i1.11965 · Cited by 190 · see citing works
Neural Generative Question Answering
Yin, J., Jiang, X., Lu, Z., Shang, L., Li, H., & Li, X. (2016) · Proceedings of the Workshop on Human-Computer Question Answering · doi:10.18653/v1/w16-0106 · Cited by 186 · see citing works
A Dataset for Research on Short-Text Conversations
Wang, H., Lu, Z., Li, H., & Chen, E. (2013) · Conference on Empirical Methods in Natural Language Processing (EMNLP) · doi:10.18653/v1/d13-1096 · Cited by 185 · see citing works
Multiresolution Recurrent Neural Networks: An Application to Dialogue Response Generation
Serban, I. V., Klinger, T., Tesauro, G. J., Talamadupula, K., Zhou, B., Bengio, Y., & Courville, A. C. (2017) · Proceedings of the AAAI Conference on Artificial Intelligence · doi:10.1609/aaai.v31i1.10984 · Cited by 178 · see citing works
PARADISE: A Framework for Evaluating Spoken Dialogue AgentsPreprint
Walker, M. A., Litman, D. J., Kamm, C., & Abella, A. (1997) · arXiv (Cornell University) · doi:10.48550/arxiv.cmp-lg/9704004 · Cited by 175 · see citing works
Multi-domain Neural Network Language Generation for Spoken Dialogue Systems
Wen, T.-H., Gašić, M., Mrkšić, N., Rojas-Barahona, L. M., Su, P.-H., Vandyke, D., & Young, S. J. (2016) · Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies (NAACL-HLT) · doi:10.18653/v1/n16-1015 · Cited by 168 · see citing works
Building Task-Oriented Dialogue Systems for Online Shopping
Yan, Z., Duan, N., Chen, P., Zhou, M., Zhou, J., & Li, Z. (2017) · Proceedings of the AAAI Conference on Artificial Intelligence · doi:10.1609/aaai.v31i1.11182 · Cited by 164 · see citing works
Wang, Z., & Lemon, O. (2013) · doi:10.13140/2.1.1213.1522 · Cited by 159 · see citing works
Trainable sentence planning for complex information presentation in spoken dialog systems
Stent, A. J., Prasad, R., & Walker, M. A. (2004) · Annual Meeting of the Association for Computational Linguistics (ACL) · doi:10.3115/1218955.1218966 · Cited by 154 · see citing works
Wen, T.-H., Gašić, M., Kim, D., Mrkšić, N., Su, P.-H., Vandyke, D., & Young, S. J. (2015) · Annual Meeting of the Special Interest Group on Discourse and Dialogue · doi:10.18653/v1/w15-4639 · Cited by 152 · see citing works
Assigning Personality/Profile to a Chatting Machine for Coherent Conversation Generation
Qian, Q., Huang, M., Zhao, H., Xu, J., & Zhu, X. (2018) · International Joint Conference on Artificial Intelligence · doi:10.24963/ijcai.2018/595 · Cited by 142 · see citing works
Deep Neural Network Approach for the Dialog State Tracking Challenge
Henderson, M., Thomson, B., & Young, S. J. (2013) · Cited by 134 · see citing works
How to Make Context More Useful? An Empirical Study on Context-Aware Neural Conversational Models
Tian, Z., Yan, R., Mou, L., Song, Y., Feng, Y., & Zhao, D. (2017) · Proceedings of the conference - Association for Computational Linguistics. Meeting · doi:10.18653/v1/p17-2036 · Cited by 128 · see citing works
Evaluating Evaluation Methods for Generation in the Presence of Variation
Stent, A., Marge, M., & Singhai, M. (2005) · Lecture Notes in Computer Science · doi:10.1007/978-3-540-30586-6_38 · Cited by 126 · see citing works
Deep belief nets for natural language call-routing
Sarikaya, R., Hinton, G. E., & Ramabhadran, B. (2011) · IEEE International Conference on Acoustics Speech and Signal Processing · doi:10.1109/icassp.2011.5947649 · Cited by 126 · see citing works
Towards deeper understanding: Deep convex networks for semantic utterance classification
Tür, G., Deng, L., Hakkani-Tür, D. Z., & He, X. (2012) · IEEE International Conference on Acoustics Speech and Signal Processing · doi:10.1109/icassp.2012.6289054 · Cited by 123 · see citing works
Web-style ranking and SLU combination for dialog state tracking
Williams, J. D. (2014) · Annual Meeting of the Special Interest Group on Discourse and Dialogue · doi:10.3115/v1/w14-4339 · Cited by 117 · see citing works
RUBER: An Unsupervised Method for Automatic Evaluation of Open-Domain Dialog SystemsPreprint
Tao, C., Mou, L., Zhao, D., et al. (2017) · arXiv (Cornell University) · doi:10.48550/arxiv.1701.03079 · Cited by 117 · see citing works
Emotional Chatting Machine: Emotional Conversation Generation with Internal and External MemoryPreprint
Zhou, H., Huang, M., Zhang, T., et al. (2017) · arXiv (Cornell University) · doi:10.48550/arxiv.1704.01074 · Cited by 114 · see citing works
Hierarchical Recurrent Attention Network for Response GenerationPreprint
Chen, X., Wu, W., Wu, Y., et al. (2017) · arXiv (Cornell University) · doi:10.48550/arxiv.1701.07149 · Cited by 114 · see citing works
A form-based dialogue manager for spoken language applications
Goddeau, D., Meng, H. M. L., Polifroni, J. H., Seneff, S., & Busayapongchai, S. (2002) · International Conference on Spoken Language Processing (ICSLP) · doi:10.1109/icslp.1996.607458 · Cited by 113 · see citing works
End-to-end LSTM-based dialog control optimized with supervised and reinforcement learningPreprint
Williams, J. D., & Zweig, G. (2016) · arXiv (Cornell University) · doi:10.48550/arxiv.1606.01269 · Cited by 112 · see citing works
Use of kernel deep convex networks and end-to-end learning for spoken language understanding
Deng, L., Tür, G., He, X., & Hakkani-Tür, D. Z. (2012) · IEEE Spoken Language Technology Workshop (SLT) · doi:10.1109/slt.2012.6424224 · Cited by 111 · see citing works
A Conditional Variational Framework for Dialog Generation
Shen, X., Su, H., Li, Y., Li, W., Niu, S., Zhao, Y., Aizawa, A., & Long, G. (2017) · Proceedings of the conference - Association for Computational Linguistics. Meeting · doi:10.18653/v1/p17-2080 · Cited by 106 · see citing works
Personalizing a Dialogue System With Transfer Reinforcement Learning
Mo, K., Zhang, Y., Li, S., Li, J., & Yang, Q. (2018) · Proceedings of the AAAI Conference on Artificial Intelligence · doi:10.1609/aaai.v32i1.11938 · Cited by 103 · see citing works
Neural personalized response generation as domain adaptation
Zhang, W., Zhu, Q., Wang, Y., Zhao, Y., & Liu, T. (2018) · World Wide Web · doi:10.1007/s11280-018-0598-6 · Cited by 94 · see citing works
Training a sentence planner for spoken dialogue using boosting
Walker, M. A., Rambow, O., & Rogati, M. (2002) · Computer Speech & Language · doi:10.1016/s0885-2308(02)00027-x · Cited by 91 · see citing works
Dialogue Learning With Human-In-The-Loop
Li, J., Miller, A. H., Chopra, S., Ranzato, M., & Weston, J. (2016) · arXiv · doi:10.48550/arxiv.1611.09823 · Cited by 90 · see citing works
Two are Better than One: An Ensemble of Retrieval- and Generation-Based Dialog SystemsPreprint
Song, Y., Yan, R., Li, X., Zhao, D., & Zhang, M. (2016) · arXiv (Cornell University) · doi:10.48550/arxiv.1610.07149 · Cited by 79 · see citing works
Learning through Dialogue Interactions by Asking QuestionsPreprint
Li, J., Miller, A., Chopra, S., Ranzato, M., & Weston, J. (2016) · arXiv (Cornell University) · doi:10.48550/arxiv.1612.04936 · Cited by 74 · see citing works
Memo: towards automatic usability evaluation of spoken dialogue services by user error simulations
Möller, S., Englert, R. A., Engelbrecht, K.-P., Hafner, V. V., Jameson, A., Oulasvirta, A., Raake, A., & Reithinger, N. (2006) · Interspeech (USB) · doi:10.21437/interspeech.2006-494 · Cited by 66 · see citing works
Syntax-based Deep Matching of Short TextsPreprint
Wang, M., Lu, Z., Li, H., & Liu, Q. (2015) · arXiv (Cornell University) · doi:10.48550/arxiv.1503.02427 · Cited by 66 · see citing works
Sequence-to-Sequence Generation for Spoken Dialogue via Deep Syntax Trees and Strings
Dušek, O., & Jurcicek, F. (2016) · Annual Meeting of the Association for Computational Linguistics (ACL) · doi:10.18653/v1/p16-2008 · Cited by 66 · see citing works
Latent Variable Dialogue Models and their Diversity
Cao, K., & Clark, S. C. (2017) · Conference of the European Chapter of the Association for Computational Linguistics · doi:10.18653/v1/e17-2029 · Cited by 65 · see citing works
Adversarial Evaluation of Dialogue ModelsPreprint
Kannan, A., & Vinyals, O. (2017) · arXiv (Cornell University) · doi:10.48550/arxiv.1701.08198 · Cited by 65 · see citing works
Su, P.-H., Vandyke, D., Gašić, M., Kim, D., Mrkšić, N., Wen, T.-H., & Young, S. J. (2015) · Interspeech (USB) · doi:10.21437/interspeech.2015-456 · Cited by 63 · see citing works
Deep belief network based semantic taggers for spoken language understanding
Deoras, A., & Sarikaya, R. (2013) · Interspeech (USB) · doi:10.21437/interspeech.2013-623 · Cited by 62 · see citing works
User interfaces for voice applications.
Kamm, C. (1995) · Proceedings of the National Academy of Sciences · doi:10.1073/pnas.92.22.10031 · Cited by 59 · see citing works
Strategic Dialogue Management via Deep Reinforcement LearningPreprint
Cuayáhuitl, H., Keizer, S., & Lemon, O. (2015) · arXiv (Cornell University) · doi:10.48550/arxiv.1511.08099 · Cited by 59 · see citing works
Structured Discriminative Model For Dialog State Tracking
Lee, S. (2013) · Cited by 57 · see citing works
Generating Long and Diverse Responses with Neural Conversation ModelsPreprint
Shao, L. Y., Gouws, S., Britz, D., Goldie, A., Strope, B. P., & Kurzweil, R. (2017) · arXiv (Cornell University) · Cited by 56 · see citing works
Lee, S., & Eskénazi, M. (2013) · Cited by 54 · see citing works
A Context-aware Natural Language Generator for Dialogue Systems
Dušek, O., & Jurčíček, F. (2016) · Annual Meeting of the Special Interest Group on Discourse and Dialogue · doi:10.18653/v1/w16-3622 · Cited by 52 · see citing works
Su, P.-H., Vandyke, D., Gašić, M., et al. (2015) · arXiv (Cornell University) · doi:10.48550/arxiv.1508.03386 · Cited by 51 · see citing works
Multi-domain learning and generalization in dialog state tracking
Williams, J. D. (2013) · Cited by 51 · see citing works
Multi-domain Dialog State Tracking using Recurrent Neural Networks
Mrkšić, N., Séaghdha, D. Ó., Thomson, B., Gašić, M., Su, P.-H., Vandyke, D., Wen, T.-H., & Young, S. J. (2015) · doi:10.3115/v1/p15-2130 · Cited by 50 · see citing works
Deep Active Learning for Dialogue Generation
Asghar, N., Poupart, P., Jiang, X., & Li, H. (2017) · Joint Conference on Lexical and Computational Semantics · doi:10.18653/v1/s17-1008 · Cited by 49 · see citing works
Topic Augmented Neural Response Generation with a Joint Attention Mechanism.Preprint
Chen, X., Wu, W., Wu, Y., Liu, J., Huang, Y., Zhou, M., & Ma, W. (2016) · arXiv (Cornell University) · Cited by 45 · see citing works
A form-based dialogue manager for spoken language applications
Goddeau, D., Meng, H. M. L., Polifroni, J. H., Seneff, S., & Busayapongchai, S. (1996) · International Conference on Spoken Language Processing (ICSLP) · doi:10.21437/icslp.1996-177 · Cited by 42 · see citing works
Semi-formal Evaluation of Conversational Characters
Artstein, R., Gandhe, S., Gerten, J., Leuski, A., & Traum, D. R. (2009) · Lecture notes in computer science · doi:10.1007/978-3-642-01748-3_2 · Cited by 40 · see citing works
Assigning personality/identity to a chatting machine for coherent conversation generationPreprint
Qian, Q., Huang, M., Zhao, H., Xu, J., & Zhu, X. (2017) · arXiv (Cornell University) · doi:10.48550/arxiv.1706.02861 · Cited by 40 · see citing works
A belief tracking challenge task for spoken dialog systems
Williams, J. D. (2012) · Cited by 35 · see citing works
A neural network approach for knowledge-driven response generation
Vougiouklis, P., Hare, J. S., & Simperl, E. P. B. (2016) · ePrints Soton (University of Southampton) · Cited by 33 · see citing works
Dialog State Tracking using Conditional Random Fields
Ren, H., Xu, W., Zhang, Y., & Yan, Y. (2013) · Cited by 28 · see citing works
An Attentional Neural Conversation Model with Improved SpecificityPreprint
Yao, K., Peng, B., Zweig, G., & Wong, K. (2016) · arXiv (Cornell University) · doi:10.48550/arxiv.1606.01292 · Cited by 28 · see citing works
Semantic Refinement GRU-Based Neural Language Generation for Spoken Dialogue Systems
Tran, V.-K., & Nguyen, L.-M. (2018) · Communications in computer and information science · doi:10.1007/978-981-10-8438-6_6 · Cited by 24 · see citing works
Adversarial evaluation for open-domain dialogue generation
Bruni, E., & Fernández, R. (2017) · Annual Meeting of the Special Interest Group on Discourse and Dialogue · doi:10.18653/v1/w17-5534 · Cited by 24 · see citing works
Personalizing a Dialogue System with Transfer Reinforcement LearningPreprint
Mo, K., Li, S., Zhang, Y., et al. (2016) · arXiv (Cornell University) · doi:10.48550/arxiv.1610.02891 · Cited by 22 · see citing works
Generating High-Quality and Informative Conversation Responses with Sequence-to-Sequence ModelsPreprint
Shao, L. Y., Gouws, S., Britz, D., et al. (2017) · arXiv (Cornell University) · doi:10.48550/arxiv.1701.03185 · Cited by 19 · see citing works
Context-aware Natural Language Generation for Spoken Dialogue Systems.
Zhou, H., Huang, M., & Zhu, X. (2016) · International Conference on Computational Linguistics · Cited by 17 · see citing works
Domain Aware Neural Dialog SystemPreprint
Choudhary, S., Srivastava, P., Ungar, L., & Sedoc, J. (2017) · arXiv (Cornell University) · doi:10.48550/arxiv.1708.00897 · Cited by 17 · see citing works
Neural Personalized Response Generation as Domain AdaptationPreprint
Zhang, W., Liu, T., Wang, Y., et al. (2017) · arXiv (Cornell University) · doi:10.48550/arxiv.1701.02073 · Cited by 15 · see citing works
Topic Augmented Neural Network for Short Text Conversation.Preprint
Wu, Y., Wu, W., Li, Z., & Zhou, M. (2016) · arXiv (Cornell University) · Cited by 12 · see citing works
Affective Neural Response GenerationPreprint
Asghar, N., Poupart, P., Hoey, J., et al. (2017) · arXiv (Cornell University) · doi:10.48550/arxiv.1709.03968 · Cited by 3 · see citing works
Flagged first, then by citations
Research works printed but not linked: 3
- [25][25] H. B. Hashemi, A. Asiaee, and R. Kraft. Query intent detection using convolutional neural networks. In International Conference on Web Search and Data Mining, Workshop on Query Understanding , 2016. -
- [75][75] K. Sohn, X. Yan, and H. Lee. Learning structured output representation using deep conditional generative models. In International Conference on Neural Information Processing Systems , pages 3483-3491, 2015. -
- [99][99] J. Williams, A. Raux, D. Ramachandran, and A. Black. The dialog state tracking challenge. In Proceedings of the SIGDIAL 2013 Conference , pages 404413, 2013. -
Cited by
Sorted by citations
Graph Neural Networks for Social Recommendation
Fan, W., Ma, Y., Li, Q., He, Y., Zhao, E., Tang, J., & Yin, D. (2019) · International World Wide Web Conference (WWW) · doi:10.1145/3308558.3313488 · Cited by 2,091 · see citing works
Self-citationTransfer Learning in Deep Reinforcement Learning: A Survey
Zhu, Z., Lin, K., Jain, A. K., & Zhou, J. (2023) · IEEE Transactions on Pattern Analysis and Machine Intelligence · doi:10.1109/tpami.2023.3292075 · Cited by 861 · see citing works
Advances and challenges in conversational recommender systems: A survey
Gao, C., Lei, W., He, X., de Rijke, M., & Chua, T. (2021) · AI Open · doi:10.1016/j.aiopen.2021.06.002 · Cited by 360 · see citing works
Survey on evaluation methods for dialogue systems
Deriu, J., Rodrigo, A., Otegi, A., Echegoyen, G., Rosset, S., Agirre, E., & Cieliebak, M. (2020) · Artificial Intelligence Review · doi:10.1007/s10462-020-09866-x · Cited by 333 · see citing works
Graph Neural Networks for Natural Language Processing: A Survey
Wu, L., Chen, Y., Shen, K., Guo, X., Gao, H., Li, S., Pei, J., & Long, B. (2023) · Foundations and Trends® in Machine Learning · doi:10.1561/2200000096 · Cited by 387 · see citing works
Recent advances in deep learning based dialogue systems: a systematic survey
Ni, J., Young, T., Pandelea, V., Xue, F., & Cambria, E. (2022) · Artificial Intelligence Review · doi:10.1007/s10462-022-10248-8 · Cited by 279 · see citing works
A Survey on Chatbot Implementation in Customer Service Industry through Deep Neural Networks
Nuruzzaman, M., & Hussain, O. K. (2018) · IEEE International Conference on e-Business Engineering (ICEBE) · doi:10.1109/icebe.2018.00019 · Cited by 266 · see citing works
Medical deep learning—A systematic meta-review
Egger, J., Gsaxner, C., Pepe, A., Pomykala, K. L., Jonske, F., Kurz, M., Li, J., & Kleesiek, J. (2022) · Computer Methods and Programs in Biomedicine · doi:10.1016/j.cmpb.2022.106874 · Cited by 270 · see citing works
Users' experiences with chatbots: findings from a questionnaire study
Følstad, A., & Brandtzæg, P. B. (2020) · Quality and User Experience · doi:10.1007/s41233-020-00033-2 · Cited by 280 · see citing works
Future directions for chatbot research: An interdisciplinary research agenda
Følstad, A., Araujo, T., Law, E. L.-C., Brandtzaeg, P. B., Papadopoulos, S., Reis, L., Baez, M., Laban, G., McAllister, P., Ischen, C., et al. (2021) · Computing · doi:10.1007/s00607-021-01016-7 · Cited by 247 · see citing works
Haugeland, I. K. F., Følstad, A., Taylor, C., & Bjørkli, C. A. (2022) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2022.102788 · Cited by 235 · see citing works
A critical review of state‐of‐the‐art chatbot designs and applications
Luo, B., Lau, R. Y. K., Li, C., & Si, Y. (2021) · Wiley Interdisciplinary Reviews Data Mining and Knowledge Discovery · doi:10.1002/widm.1434 · Cited by 244 · see citing works
A survey on empathetic dialogue systems
Ma, Y., Nguyen, K. L., Xing, F., & Cambria, E. (2020) · Information Fusion · doi:10.1016/j.inffus.2020.06.011 · Cited by 225 · see citing works
Dense Text Retrieval Based on Pretrained Language Models: A Survey
Zhao, W. X., Liu, J., Ren, R., & Wen, J.-R. (2024) · ACM Transactions on Information Systems · doi:10.1145/3637870 · Cited by 211 · see citing works
“As one of the most essential techniques to overcome information overload, text retrieval systems have been widely employed to support many downstream applications, including question answering [1], [2], dialog system [3], [4], entity linking [5], [6] and Web search [7].”
BackgroundNeural Approaches to Conversational AI
Gao, J., Galley, M., & Li, L. (2019) · Foundations and Trends® in Information Retrieval · doi:10.1561/1500000074 · Cited by 384 · see citing works
Recent advances and challenges in task-oriented dialog systems
Zhang, Z., Takanobu, R., Zhu, Q., Huang, M., & Zhu, X. (2020) · Science China Technological Sciences · doi:10.1007/s11431-020-1692-3 · Cited by 201 · see citing works
Conversational Agents: Goals, Technologies, Vision and Challenges
Allouch, M., Azaria, A., & Azoulay, R. (2021) · Sensors · doi:10.3390/s21248448 · Cited by 168 · see citing works
A Review of Deep Learning Based Speech Synthesis
Ning, Y., He, S., Wu, Z., Xing, C., & Zhang, L. (2019) · Applied Sciences · doi:10.3390/app9194050 · Cited by 164 · see citing works
Towards Unified Conversational Recommender Systems via Knowledge-Enhanced Prompt Learning
Wang, X., Zhou, K., Wen, J.-R., & Zhao, W. X. (2022) · Proceedings of the 28th ACM SIGKDD Conference on Knowledge Discovery and Data Mining · doi:10.1145/3534678.3539382 · Cited by 164 · see citing works
A survey on providing customer and public administration based services using AI: chatbot
Nirala, K. K., Singh, N. K., & Purani, V. S. (2022) · Multimedia Tools and Applications · doi:10.1007/s11042-021-11458-y · Cited by 181 · see citing works
The User Experience of ChatGPT: Findings from a Questionnaire Study of Early Users
Skjuve, M. B., Følstad, A., & Brandtzæg, P. B. (2023) · ACM Conference on Conversational User Interfaces (CUI) · doi:10.1145/3571884.3597144 · Cited by 152 · see citing works
Conversational agents in business: A systematic literature review and future research directions
Bavaresco, R., Silveira, D., Reis, E., Barbosa, J., Righi, R., Costa, C., Antunes, R., Gomes, M., Gatti, C., Vanzin, M., et al. (2020) · Computer Science Review · doi:10.1016/j.cosrev.2020.100239 · Cited by 143 · see citing works
Conversational AI: Dialogue Systems, Conversational Agents, and Chatbots
McTear, M. (2021) · Synthesis Lectures on Human Language Technologies · doi:10.1007/978-3-031-02176-3 · Cited by 155 · see citing works
Knowledge-aware Multimodal Dialogue Systems
Liao, L., Ma, Y., He, X., Hong, R., & Chua, T. (2018) · ACM International Conference on Multimedia (ACM MM) · doi:10.1145/3240508.3240605 · Cited by 134 · see citing works
A Survey on Evaluation Methods for Chatbots
Maroengsit, W., Piyakulpinyo, T., Phonyiam, K., Pongnumkul, S., Chaovalit, P., & Theeramunkong, T. (2019) · International Conference on Information and Education Technology (ICIET) · doi:10.1145/3323771.3323824 · Cited by 133 · see citing works
Følstad, A., Skjuve, M. B., & Brandtzæg, P. B. (2019) · Lecture notes in computer science · doi:10.1007/978-3-030-17705-8_13 · Cited by 129 · see citing works
Explaining machine learning models with interactive natural language conversations using TalkToModel
Slack, D., Krishna, S., Lakkaraju, H., & Singh, S. (2023) · Nature Machine Intelligence · doi:10.1038/s42256-023-00692-8 · Cited by 125 · see citing works
Grounded Conversation Generation as Guided Traverses in Commonsense Knowledge Graphs
Zhang, H., Liu, Z., Xiong, C., & Liu, Z. (2020) · Proceedings of the conference - Association for Computational Linguistics. Meeting · doi:10.18653/v1/2020.acl-main.184 · Cited by 131 · see citing works
Communication in Human-Robot Interaction
Bonarini, A. (2020) · Current Robotics Reports · doi:10.1007/s43154-020-00026-1 · Cited by 116 · see citing works
Conversational transfer learning for emotion recognition
Hazarika, D., Poria, S., Zimmermann, R., & Mihalcea, R. F. (2020) · Information Fusion · doi:10.1016/j.inffus.2020.06.005 · Cited by 106 · see citing works
Evaluating Conversational Recommender Systems via User Simulation
Zhang, S., & Balog, K. (2020) · ACM SIGKDD Conference on Knowledge Discovery and Data Mining (KDD) · doi:10.1145/3394486.3403202 · Cited by 98 · see citing works
S oloist : BuildingTask Bots at Scale with Transfer Learning and Machine Teaching
Peng, B., Li, C., Li, J., Shayandeh, S., Lidén, L., & Gao, J. (2021) · Transactions of the Association for Computational Linguistics · doi:10.1162/tacl_a_00399 · Cited by 264 · see citing works
IntelliBot: A Dialogue-based chatbot for the insurance industry
Nuruzzaman, M., & Hussain, O. K. (2020) · Knowledge-Based Systems · doi:10.1016/j.knosys.2020.105810 · Cited by 95 · see citing works
Training Neural Response Selection for Task-Oriented Dialogue Systems
Henderson, M., Vulić, I., Gerz, D., Casanueva, I., Budzianowski, P., Coope, S., Spithourakis, G., Wen, T.-H., Mrkšić, N., & Su, P.-H. (2019) · Proceedings of the conference - Association for Computational Linguistics. Meeting · doi:10.18653/v1/p19-1536 · Cited by 112 · see citing works
Izadi, S., & Forouzanfar, M. (2024) · AI · doi:10.3390/ai5020041 · Cited by 102 · see citing works
A Survey on Spoken Language Understanding: Recent Advances and New Frontiers
Qin, L., Xie, T., Che, W., & Liu, T. (2021) · International Joint Conference on Artificial Intelligence · doi:10.24963/ijcai.2021/622 · Cited by 95 · see citing works
Keyvan, K., & Huang, J. X. (2022) · ACM Computing Surveys · doi:10.1145/3534965 · Cited by 80 · see citing works
Hierarchical Variational Memory Network for Dialogue Generation
Chen, H., Ren, Z., Tang, J., Zhao, Y. E., & Yin, D. (2018) · International World Wide Web Conference (WWW) · doi:10.1145/3178876.3186077 · Cited by 78 · see citing works
Self-citationPandey, S., & Sharma, S. (2023) · Healthcare Analytics · doi:10.1016/j.health.2023.100198 · Cited by 89 · see citing works
Towards effective teaching assistants: From intent-based chatbots to LLM-powered teaching assistants
Alsafari, B., Atwell, E., Walker, A., & Callaghan, M. J. (2024) · Natural Language Processing Journal · doi:10.1016/j.nlp.2024.100101 · Cited by 77 · see citing works
Dialogue Management in Conversational Systems: A Review of Approaches, Challenges, and Opportunities
Brabra, H., Báez, M., Benatallah, B., Gaaloul, W., Bouguelia, S., & Zamanirad, S. (2021) · IEEE Transactions on Cognitive and Developmental Systems · doi:10.1109/tcds.2021.3086565 · Cited by 75 · see citing works
Frisoni, G., Moro, G., & Carbonaro, A. (2021) · IEEE Access · doi:10.1109/access.2021.3130956 · Cited by 73 · see citing works
Speech Technology Progress Based on New Machine Learning Paradigm
Delić, V., Perić, Z., Sečujski, M., Jakovljevic, N. M., Nikolić, J., Mišković, D., Simić, N., Suzić, S., & Delić, T. (2019) · Computational Intelligence and Neuroscience · doi:10.1155/2019/4368036 · Cited by 73 · see citing works
Interactive Matching Network for Multi-Turn Response Selection in Retrieval-Based Chatbots
Gu, J.-C., Ling, Z.-H., & Liu, Q. (2019) · ACM International Conference on Information and Knowledge Management (CIKM) · doi:10.1145/3357384.3358140 · Cited by 73 · see citing works
The Power of Personalization: A Systematic Review of Personality-Adaptive Chatbots
Baha, T. A., Hajji, M. E., Es-Saady, Y., & Fadili, H. (2023) · SN Computer Science · doi:10.1007/s42979-023-02092-6 · Cited by 75 · see citing works
A Unified Multi-task Learning Framework for Multi-goal Conversational Recommender Systems
Deng, Y., Zhang, W., Xu, W., Lei, W., Chua, T., & Lam, W. P. (2022) · ACM Transactions on Information Systems · doi:10.1145/3570640 · Cited by 72 · see citing works
Empathetic Conversational Systems: A Review of Current Advances, Gaps, and Opportunities
Raamkumar, A. S., & Yang, Y. (2022) · IEEE Transactions on Affective Computing · doi:10.1109/taffc.2022.3226693 · Cited by 75 · see citing works
Conversational AI: An Overview of Methodologies, Applications & Future Scope
Kulkarni, P., Mahabaleshwarkar, A. S., Kulkarni, M., Sirsikar, N., & Gadgil, K. (2019) · International Conference on Computing Communication Control and automation · doi:10.1109/iccubea47591.2019.9129347 · Cited by 70 · see citing works
Slot Self-Attentive Dialogue State Tracking
Ye, F., Manotumruksa, J., Zhang, Q., Li, S., & Yılmaz, E. (2021) · International World Wide Web Conference (WWW) · doi:10.1145/3442381.3449939 · Cited by 72 · see citing works
Ren, P., Chen, Z., Monz, C., Ma, J., & de Rijke, M. (2020) · Proceedings of the AAAI Conference on Artificial Intelligence · doi:10.1609/aaai.v34i05.6395 · Cited by 67 · see citing works
Evaluating conversational recommender systems
Jannach, D. (2022) · Artificial Intelligence Review · doi:10.1007/s10462-022-10229-x · Cited by 68 · see citing works
A Survey on Recent Advances in LLM-Based Multi-turn Dialogue Systems
Yi, Z., Ouyang, J., Xu, Z., Liu, Y., Liao, T., Luo, H., & Shen, Y. (2025) · ACM Computing Surveys · doi:10.1145/3771090 · Cited by 136 · see citing works
Erdem, E., Kuyu, M., Yagcioglu, S., Frank, A., Parcalabescu, L., Plank, B., Babii, A., Turuta, O., Erdem, A., Calixto, I., et al. (2022) · Journal of Artificial Intelligence Research · doi:10.1613/jair.1.12918 · Cited by 54 · see citing works
Framework for LLM applications in manufacturing
Garcia, C. I., DiBattista, M. A., Letelier, T. A., Halloran, H., & Camelio, J. A. (2024) · Manufacturing Letters · doi:10.1016/j.mfglet.2024.09.030 · Cited by 57 · see citing works
Predicting User Intents and Satisfaction with Dialogue-based Conversational Recommendations
Cai, W., & Chen, L. (2020) · ACM Conference on User Modeling, Adaptation and Personalization (UMAP) · doi:10.1145/3340631.3394856 · Cited by 56 · see citing works
User Attention-guided Multimodal Dialog Systems
Cui, C., Wang, W., Song, X., Huang, M., Xu, X.-S., & Nie, L. (2019) · International ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR) · doi:10.1145/3331184.3331226 · Cited by 55 · see citing works
Ren, X., Yin, H., Chen, T., Wang, H., Nguyen, Q. V. H., Huang, Z. H., & Zhang, X. (2020) · ACM Transactions on Information Systems · doi:10.1145/3394592 · Cited by 54 · see citing works
Review of Intent Detection Methods in the Human-Machine Dialogue System
Liu, J., Li, Y., & Lin, M. (2019) · Journal of Physics Conference Series · doi:10.1088/1742-6596/1267/1/012059 · Cited by 50 · see citing works
Multi-Modal Chatbot in Intelligent Manufacturing
Chen, T.-Y., Chiu, Y.-C., Bi, N., & Tsai, R. T. (2021) · IEEE Access · doi:10.1109/access.2021.3083518 · Cited by 50 · see citing works
Measuring perceived empathy in dialogue systems
Concannon, S. J., & Tomalin, M. (2023) · AI & Society · doi:10.1007/s00146-023-01715-z · Cited by 51 · see citing works
Kopp, S., & Krämer, N. C. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.580955 · Cited by 51 · see citing works
Liu, L., & Duffy, V. G. (2023) · International Journal of Social Robotics · doi:10.1007/s12369-022-00956-0 · Cited by 51 · see citing works
Semi-Supervised Variational Reasoning for Medical Dialogue Generation
Li, D., Ren, Z., Ren, P., Chen, Z., Fan, M., Ma, J., & de Rijke, M. (2021) · International ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR) · doi:10.1145/3404835.3462921 · Cited by 45 · see citing works
Recent Neural Methods on Dialogue State Tracking for Task-Oriented Dialogue Systems: A Survey
Balaraman, V., Sheikhalishahi, S., & Magnini, B. (2021) · Annual Meeting of the Special Interest Group on Discourse and Dialogue · doi:10.18653/v1/2021.sigdial-1.25 · Cited by 45 · see citing works
Integrating Conversational Agents and Knowledge Graphs Within the Scholarly Domain
Meloni, A., Angioni, S., Salatino, A. A., Osborne, F., Recupero, D. R., & Motta, E. (2023) · IEEE Access · doi:10.1109/access.2023.3253388 · Cited by 43 · see citing works
Proactive Conversational AI: A Comprehensive Survey of Advancements and Opportunities
Deng, Y., Liao, L., Lei, W., Yang, G. H., Lam, W. P., & Chua, T. (2025) · ACM Transactions on Information Systems · doi:10.1145/3715097 · Cited by 43 · see citing works
Korean clinical entity recognition from diagnosis text using BERT
Kim, Y.-M., & Lee, T. (2020) · BMC Medical Informatics and Decision Making · doi:10.1186/s12911-020-01241-8 · Cited by 41 · see citing works
Challenges and Prospects in Vision and Language Research
Kafle, K., Shrestha, R., & Kanan, C. (2019) · Frontiers in Artificial Intelligence · doi:10.3389/frai.2019.00028 · Cited by 39 · see citing works
Deep context modeling for multi-turn response selection in dialogue systems
Li, L., Li, C., & Ji, D. (2020) · Information Processing & Management · doi:10.1016/j.ipm.2020.102415 · Cited by 40 · see citing works
ToD4IR: A Humanised Task-Oriented Dialogue System for Industrial Robots
Li, C., Zhang, X., Chrysostomou, D., & Yang, H. (2022) · IEEE Access · doi:10.1109/access.2022.3202554 · Cited by 40 · see citing works
Kwan, W.-C., Wang, H., Wang, H., & Wong, K. (2023) · Machine Intelligence Research · doi:10.1007/s11633-022-1347-y · Cited by 39 · see citing works
Argumentative Conversational Agents for Online Discussions
Hadfi, R., Haqbeen, J. A., Sahab, S., & Itō, T. (2021) · Journal of Systems Science and Systems Engineering · doi:10.1007/s11518-021-5497-1 · Cited by 43 · see citing works
An Agent that Facilitates Crowd Discussion
Itō, T., Hadfi, R., & Suzuki, S. (2021) · Group Decision and Negotiation · doi:10.1007/s10726-021-09765-8 · Cited by 46 · see citing works
Use of chatbots for customer service in MSMEs
Cordero, J., Barba-Guamán, L., & Guamán, F. (2022) · Applied Computing and Informatics · doi:10.1108/aci-06-2022-0148 · Cited by 39 · see citing works
Si, W. M., Michael Backes, A., Blackburn, J., Cristofaro, E. D., Stringhini, G., Zannettou, S., & Zhang, Y. (2022) · ACM SIGSAC Conference on Computer and Communications Security (CCS) · doi:10.1145/3548606.3560599 · Cited by 47 · see citing works
Abubakar, A. M., Gupta, D., & Parida, S. (2024) · Procedia Computer Science · doi:10.1016/j.procs.2024.04.087 · Cited by 38 · see citing works
Colabianchi, S., Tedeschi, A., & Costantino, F. (2023) · Journal of Industrial Information Integration · doi:10.1016/j.jii.2023.100510 · Cited by 39 · see citing works
Adhikary, P. K., Srivastava, A., Kumar, S., Singh, S. M., Manuja, P., Gopinath, J. K., Krishnan, V., Gupta, S., Deb, K. S., & Chakraborty, T. (2024) · JMIR Mental Health · doi:10.2196/57306 · Cited by 41 · see citing works
Razumovskaia, E., Glavaš, G., Majewska, O., Ponti, E. M., Korhonen, A., & Vulić, I. (2022) · Journal of Artificial Intelligence Research · doi:10.1613/jair.1.13083 · Cited by 57 · see citing works
Guo, J., Wang, M., Yin, H., Song, B., Chi, Y., Yu, F. R., & Yuen, C. (2024) · IEEE Internet of Things Journal · doi:10.1109/jiot.2024.3496491 · Cited by 38 · see citing works
A survey on construction and enhancement methods in service chatbots design
Peng, Z., & Ma, X. (2019) · CCF Transactions on Pervasive Computing and Interaction · doi:10.1007/s42486-019-00012-3 · Cited by 37 · see citing works
Human–machine dialogue modelling with the fusion of word- and sentence-level emotions
Peng, D., Zhou, M., Liu, C., & Ai, J. (2019) · Knowledge-Based Systems · doi:10.1016/j.knosys.2019.105319 · Cited by 36 · see citing works
Minutolo, A., Damiano, E., Pietro, G. D., Fujita, H., & Esposito, M. (2021) · Computers in Biology and Medicine · doi:10.1016/j.compbiomed.2021.105004 · Cited by 36 · see citing works
Egger, J., Pepe, A., Gsaxner, C., Jin, Y., Li, J., & Kern, R. (2021) · PeerJ Computer Science · doi:10.7717/peerj-cs.773 · Cited by 41 · see citing works
Reinforcement Learning-Based Dialogue Guided Event Extraction to Exploit Argument Relations
Li, Q., Peng, H. M., Li, J., Wu, J. X., Ning, Y., Wang, L., Yu, P. S., & Wang, Z. (2021) · IEEE/ACM Transactions on Audio Speech and Language Processing · doi:10.1109/taslp.2021.3138670 · Cited by 35 · see citing works
A decision model for blockchain applicability into knowledge-based conversation system
Yang, W., Garg, S., Huang, Z., & Kang, B. H. (2021) · Knowledge-Based Systems · doi:10.1016/j.knosys.2021.106791 · Cited by 34 · see citing works
Hernandez-Bocanegra, D. C., & Ziegler, J. (2023) · ACM Transactions on Interactive Intelligent Systems · doi:10.1145/3579541 · Cited by 33 · see citing works
Scalable diagnostic screening of mild cognitive impairment using AI dialogue agent
Tang, F., Uchendu, I., Wang, F., Dodge, H. H., & Zhou, J. (2020) · Scientific Reports · doi:10.1038/s41598-020-61994-0 · Cited by 33 · see citing works
Context-Controlled Topic-Aware Neural Response Generation for Open-Domain Dialog Systems
Ling, Y., Cai, F., Hu, X., Liu, J., Chen, W., & Chen, H. (2020) · Information Processing & Management · doi:10.1016/j.ipm.2020.102392 · Cited by 33 · see citing works
Self-citationDeveloping a Task-Based Dialogue System for English Language Learning
Li, K.-C., Chang, M., & Wu, K.-H. (2020) · Education Sciences · doi:10.3390/educsci10110306 · Cited by 36 · see citing works
Multimodal Dialog System: Relational Graph-based Context-aware Question Understanding
Zhang, H., Liu, M., Gao, Z., Lei, X., Wang, Y., & Nie, L. (2021) · ACM International Conference on Multimedia (ACM MM) · doi:10.1145/3474085.3475234 · Cited by 33 · see citing works
How to compete with robots by assessing job automation risks and resilient alternatives
Paolillo, A., Colella, F., Nosengo, N., Schiano, F., Stewart, W., Zambrano, D., Chappuis, I., Lalive, R., & Floreano, D. (2022) · Science Robotics · doi:10.1126/scirobotics.abg5561 · Cited by 35 · see citing works
Liu, Z., Zhang, W., & Yang, P. (2025) · Computer Assisted Language Learning · doi:10.1080/09588221.2025.2456512 · Cited by 39 · see citing works
Dialogue Enhanced Extended Reality: Interactive System for the Operator 4.0
Serras, M., García-Sardiña, L., Simões, B., Álvarez, H., & Arambarri, J. (2020) · Applied Sciences · doi:10.3390/app10113960 · Cited by 31 · see citing works
I am Robot, Your Health Adviser for Older Adults: Do You Trust My Advice?
Giorgi, I., Minutolo, A., Tirotto, F. A., Hagen, O., Esposito, M., Gianni, M., Palomino, M. A., & Masala, G. L. (2023) · International Journal of Social Robotics · doi:10.1007/s12369-023-01019-8 · Cited by 30 · see citing works
Deep learning applications in games: a survey from a data perspective
Hu, Z., Ding, Y., Wu, R., Li, L., Zhang, R., Hu, Y., Qiu, F., Zhang, Z., Wang, K., Zhao, S., et al. (2023) · Applied Intelligence · doi:10.1007/s10489-023-05094-2 · Cited by 33 · see citing works
Retracted: Generative model chatbot for Human Resource using Deep Learning
Sheikh, S. A., Tiwari, V., & Singhal, S. (2019) · International Conference on Data Science and Engineering · doi:10.1109/icdse47409.2019.8971795 · Cited by 30 · see citing works
RetractedSurvey of Textbased Chatbot in Perspective of Recent Technologies
Borah, B., Pathak, D., Sarmah, P., Som, B., & Nandi, S. (2019) · Communications in computer and information science · doi:10.1007/978-981-13-8581-0_7 · Cited by 30 · see citing works
Gu, J.-C., Ling, Z.-H., & Liu, Q. (2019) · IEEE/ACM Transactions on Audio Speech and Language Processing · doi:10.1109/taslp.2019.2955290 · Cited by 29 · see citing works
Aceta, C., Fernández, I., & Soroa, A. (2022) · Applied Sciences · doi:10.3390/app12031192 · Cited by 29 · see citing works
- Authors
- Chen, H., Liu, X., Yin, D., & Tang, J.
- Affiliations
- Jingdong (China) (CN)
- Michigan State University (US)
- Venue
- ACM SIGKDD Explorations Newsletter
- Published
- 2017-11-21
- Volume
- 19
- Issue
- 2
- Pages
- 25-35
- ISSN
- 1931-0145 (ISSN-L)
- 1931-0153
- OpenAlex
- W4290742115
- Cited by
- 579
- References
- 134
- Citations by year
- 2026: 28 · 2025: 64 · 2024: 77 · 2023: 104 · 2022: 97 · 2021: 83 · 2020: 55 · 2019: 56 · 2018: 15
- FWCI
- 20.57
- Type
- journal article
- Language
- en
- Open access
- green
- arxiv.org
- Locations
- ACM SIGKDD Explorations Newsletter (publishedVersion)
- arXiv (Cornell University) (submittedVersion)
- arXiv (Cornell University)
- Topics
- Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
- Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
- Physical Sciences › Computer Science › Artificial Intelligence › Topic Modeling
- Keywords
- dialogue systems, deep learning, task-oriented dialogue systems, response generation, feature representation learning, chatbots
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review