The DOI matches its Crossref record; 92 of the 92 references it cites were found in a registry or an index.
Emotional Labor and Burnout: A Review of the Literature
Open accessAbstract
This literature review was conducted to investigate the association between emotional labor and burnout and to explore the role of personality in this relationship. The results of this review indicate that emotional labor is a job stressor that leads to burnout. Further examination of personality traits, such as self-efficacy and type A behavior pattern, is needed to understand the relationships between emotional labor and health outcomes, such as burnout, psychological distress, and depression. The results also emphasized the importance of stress management programs to reduce the adverse outcomes of emotional labor, as well as coping repertories to strengthen the personal potential suitable to organizational goals. Moreover, enhancing employees' capacities and competence and encouraging a positive personality through behavior modification are also necessary.
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Citations
Cites
Self-efficacy: Toward a unifying theory of behavioral change
Bandura, A. (1977) · Psychological Review · doi:10.1037/0033-295x.84.2.191 · Cited by 43,925
Conservation of resources: A new attempt at conceptualizing stress
Hobfoll, S. E. (1989) · American Psychologist · doi:10.1037/0003-066x.44.3.513 · Cited by 18,187
The measurement of experienced burnout
Maslach, C., & Jackson, S. E. (1981) · Journal of Organizational Behavior · doi:10.1002/job.4030020205 · Cited by 14,496
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001) · Annual Review of Psychology · doi:10.1146/annurev.psych.52.1.397 · Cited by 12,852 · cited 3×
“Burnout research has its roots in service industry sectors, such as caregiving, in which the core aspect of the job is the relationship between provider and recipient.(19) Burnout is a state of emotional, mental, and physical exhaustion caused by excessive and prolonged stress.”
BackgroundHandbook of Industrial and Organizational Psychology.
Hammer, T. H., Anderson, J., Gurdon, M., Jick, T., Petit, A., Stern, R., Schwartz, H., Vardi, Y., & Dunnette, M. D. (1977) · Administrative Science Quarterly · doi:10.2307/2391755 · Cited by 11,945
Gross, J. J., & John, O. P. (2003) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.85.2.348 · Cited by 11,929
Self-efficacy: Toward a unifying theory of behavioral change
Bandura, A. (1978) · Advances in Behaviour Research and Therapy · doi:10.1016/0146-6402(78)90002-4 · Cited by 10,586
The Managed Heart: Commercialization of Human Feeling
Tropman, J. E., & Hochschild, A. R. (1984) · Journal of Policy Analysis and Management · doi:10.2307/3324333 · Cited by 8,746
Social and Psychological Resources and Adaptation
Hobfoll, S. E. (2002) · Review of General Psychology · doi:10.1037/1089-2680.6.4.307 · Cited by 4,594 · cited 1×
“According to the COR theory,(67) when individual resources are threatened or lost, these losses cause anxiety and distress, thereby increasing physiological arousal and health problems.(68) Experiencing interpersonal stressors is recognized as one of the most threatening sources of stress, posing a threat to self- ima…”
BackgroundEmotional regulation in the workplace: A new way to conceptualize emotional labor.
Grandey, A. A. (2000) · Journal of Occupational Health Psychology · doi:10.1037//1076-8998.5.1.95 · Cited by 3,817
Cited by
Reconsidering autistic ‘camouflaging’ as transactional impression management
Ai, W., Cunningham, W. A., & Lai, M.-C. (2022) · Trends in Cognitive Sciences · doi:10.1016/j.tics.2022.05.002 · Cited by 140
Grier-Reed, T., Maples, A., Williams-Wengerd, A., & McGee, D. (2020) · JCSCORE · doi:10.15763/issn.2642-2387.2020.6.2.95-135 · Cited by 14
“Although other types of labor, such as emotional labor have received considerable attention in the literature (Jeung et al., 2018; Williams et al., 2019), the phenomenon of racialized labor has remained largely unnamed.”
Background
Metadata
- Authors
- Jeung, D.-Y., Kim, C., & Chang, S.-J.
- Venue
- Yonsei Medical Journal
- Publisher
- XMLink
- Published
- 2018
- Volume
- 59
- Issue
- 2
- Pages
- 187
- ISSN
- 0513-5796 (ISSN-L)
- 1976-2437
- OpenAlex
- W2786979395
- Cited by
- 304
- References
- 92
- FWCI
- 39.87
- Type
- journal article
- Language
- en
- Open access
- gold
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- Jeung, D.-Y., Kim, C., & Chang, S.-J. (2018). Emotional Labor and Burnout: A Review of the Literature. Yonsei Medical Journal. https://doi.org/10.3349/ymj.2018.59.2.187
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
