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Cited by 139SMEs Development and Digital MarketingE-commerce and Technology InnovationsDigital Innovation in Industries

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The Influence of E-Payment and E-Commerce Services on Supply Chain Performance: Implications of Open Innovation and Solutions for the Digitalization of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia

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Kilay, Alfonz Lawrenz, Simamora, Bachtiar H., Putra, Danang Pinardi·2022·Journal of Open Innovation: Technology, Market, and Complexity
DOI 10.3390/joitmc8030119
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Abstract

The digitalization of micro, small, and medium enterprises (MSMEs) is important, considering the many associated benefits.Indonesia, through the government's direction, has begun to develop digitalization through the introduction of e-payment and e-commerce services into MSME supply chains, but many challenges are still encountered.In this research, we measured the influence of the use of e-payment and e-commerce services on MSME supply chain performance, as well as suggesting open innovations and solutions to accelerate the digitization of MSMEs.We collected data from 164 MSMEs in Indonesia, then conducted multiple linear regression analysis, descriptive analysis of research indicators, and interviews and discussions with research experts.The results demonstrate that there exists a positive and significant influence of both e-payment and e-commerce service variables on the performance of MSME supply chains in Indonesia.We determine ten research indicators with low values, which thus pose an obstacle to the digitization of MSMEs, and their implications, in order of open innovation and solutions, are presented in order to assist MSME actors, the government, and related institutions in accelerating the digitalization of MSMEs in Indonesia.

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Metadata

Authors
Kilay, A. L., Simamora, B. H., & Putra, D. P.
Affiliations
Binus University (ID)
Corresponding author
Kilay, Alfonz Lawrenz
ORCID
Venue
Journal of Open Innovation: Technology, Market, and Complexity
Publisher
Elsevier BV
Published
2022-09
Volume
8
Issue
3
Pages
119
ISSN
2199-8531 (ISSN-L)
DOI
10.3390/joitmc8030119
OpenAlex
W4285089122
Cited by
139
References
1
Citations by year
2026: 22 · 2025: 31 · 2024: 34 · 2023: 46 · 2022: 5
FWCI
48.39
Type
journal article
Language
en
Open access
Licence
Locations
  • Journal of Open Innovation Technology Market and Complexity (publishedVersion, cc-by-nc-nd)
  • RePEc: Research Papers in Economics (submittedVersion)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
  • Econstor (Econstor) (submittedVersion, cc-by)
Funders
Binus University
Topics
  • Social Sciences › Business, Management and Accounting › Business and International Management › SMEs Development and Digital Marketing
  • Social Sciences › Business, Management and Accounting › Business and International Management › E-commerce and Technology Innovations
  • Social Sciences › Business, Management and Accounting › Management of Technology and Innovation › Digital Innovation in Industries
Keywords
digital payments, e-commerce, supply chain performance, micro, small and medium enterprises, digitalization, open innovation, Indonesia, barriers to digitalization

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CoChat. (2026). Citation check: The Influence of E-Payment and E-Commerce Services on Supply Chain Performance: Implications of Open Innovation and Solutions for the Digitalization of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia. https://app.cochat.ai/papers/10.3390/joitmc8030119
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Kilay, A. L., Simamora, B. H., & Putra, D. P. (2022). The Influence of E-Payment and E-Commerce Services on Supply Chain Performance: Implications of Open Innovation and Solutions for the Digitalization of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia. Journal of Open Innovation: Technology, Market, and Complexity. https://doi.org/10.3390/joitmc8030119