Cited by 129Healthcare professionals’ stress and burnoutStress and Burnout ResearchOccupational Health and Burnout

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Burnout and empathy in primary care: three hypotheses

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Zenasni, Franck, Boujut, Emilie, Woerner, Aude, Sultan, Serge·2012·British Journal of General Practice

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Abstract

In the last 10 years, a growing literature about empathy in primary care indicates that, for both patient and clinician, empathy helps to improve many aspects of health care practice and patient satisfaction. Wensing et al 1 indicated that humaneness, exploring the needs of patients, and good communication skills are some of the high priorities that patients expect from their GP. Cape et al 2 showed that doctor empathy coded by external observers was positively correlated with listening interactions and patient involvement. Vedsted and Heje3 found that patients tended to recommend their GP to others if they judged them as ‘empathic’. Mercer et al 4 showed a positive relationship both between GP empathy and patient enablement at the consultation, and between patient enablement and changes in the main symptom and well-being evaluated 3 months after the consultation. Finally, Verheul et al 5 investigated the impact of a warm and empathic consultation compared to a cold and formal consultation on the certainty of the outcome. The greatest beneficial effects of empathic communication on stress reduction and expectancies were observed when it was combined with a positive expectations style. To preserve effective empathy in care, the health provider must be in a positive frame of mind and not affected by stress or burnout. Burnout occurs when individuals feel emotionally overwhelmed by the …

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Authors: Zenasni, F., Boujut, E., Woerner, A., & Sultan, S.
Affiliations: Laboratoire Adaptations Travail-Individu (FR)
Université Paris Descartes (FR)
Centre Hospitalier Universitaire Sainte-Justine (CA)
ORCID: Zenasni, Franck
Sultan, Serge
Venue: British Journal of General Practice
Publisher: Royal College of General Practitioners
Published: 2012-07
Volume: 62
Issue: 600
Pages: 346-347
ISSN: 0960-1643 (ISSN-L)
1478-5242
DOI: 10.3399/bjgp12x652193
PMC: PMC3381244
OpenAlex: W2169962576
Cited by: 129
References: 18
Citations by year: 2026: 4 · 2025: 9 · 2024: 8 · 2023: 9 · 2022: 16 · 2021: 11 · 2020: 11 · 2019: 11 · 2018: 5 · 2017: 18 · 2016: 9 · 2015: 6 · 2014: 8 · 2013: 1 · 2012: 3
Type: journal article
Language: en
Open access: green
europepmc.org
Locations: British Journal of General Practice (publishedVersion)
Europe PMC (PubMed Central) (publishedVersion)
PubMed Central (publishedVersion)
PubMed (publishedVersion)
HAL (submittedVersion)
Topics: Health Sciences › Health Professions › General Health Professions › Healthcare professionals’ stress and burnout
Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Occupational Health and Burnout
Keywords: burnout, empathy, primary care, general practitioners, physician well-being, physician-patient relationship
MeSH terms: Burnout, Professional, Empathy, Humans, Physician-Patient Relations, General Practitioners, General Practice

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