The DOI matches its Crossref record; 18 of the 18 references it cites were found in a registry or an index.
Burnout and empathy in primary care: three hypotheses
Open accessAbstract
In the last 10 years, a growing literature about empathy in primary care indicates that, for both patient and clinician, empathy helps to improve many aspects of health care practice and patient satisfaction. Wensing et al 1 indicated that humaneness, exploring the needs of patients, and good communication skills are some of the high priorities that patients expect from their GP. Cape et al 2 showed that doctor empathy coded by external observers was positively correlated with listening interactions and patient involvement. Vedsted and Heje3 found that patients tended to recommend their GP to others if they judged them as ‘empathic’. Mercer et al 4 showed a positive relationship both between GP empathy and patient enablement at the consultation, and between patient enablement and changes in the main symptom and well-being evaluated 3 months after the consultation. Finally, Verheul et al 5 investigated the impact of a warm and empathic consultation compared to a cold and formal consultation on the certainty of the outcome. The greatest beneficial effects of empathic communication on stress reduction and expectancies were observed when it was combined with a positive expectations style. To preserve effective empathy in care, the health provider must be in a positive frame of mind and not affected by stress or burnout. Burnout occurs when individuals feel emotionally overwhelmed by the …
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“Good communication skills of empathizing and expressing the understanding towards patients' biopsychosocial contexts and goals of treatments was found to be associated with better clinical outcomes, professional satisfaction, and might help protect HCP from burnout [27,47,49].”
From The efficacy of applying the Interpersonal Effectiveness skills of dialectical behavior therapy into communication skills workshop for clinical nurses (2023) · cites this paper as [49]
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Cites
Physician Empathy: Definition, Components, Measurement, and Relationship to Gender and Specialty
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Physicians down-regulate their pain empathy response: An event-related brain potential study
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Relationships Between Medical Student Burnout, Empathy, and Professionalism Climate
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Relationship between increased personal well-being and enhanced empathy among
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Self-citationAtypical development of white matter microstructure in adolescents with autism spectrum disorders
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How clients perceive therapist empathy: A content analysis of "received" empathy.
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Preventing Burnout Among General Practitioners: is There a Possible Route?
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Self-citationEmpathy in general practice consultations: A qualitative analysis
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Bertrand, P., Guegan, J., Robieux, L., McCall, C., & Zenasni, F. (2018) · Frontiers in Robotics and AI · doi:10.3389/frobt.2018.00026 · Cited by 347
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Metadata
- Authors
- Zenasni, F., Boujut, E., Woerner, A., & Sultan, S.
- Affiliations
- Laboratoire Adaptations Travail-Individu (FR)
- Université Paris Descartes (FR)
- Centre Hospitalier Universitaire Sainte-Justine (CA)
- Venue
- British Journal of General Practice
- Published
- 2012-07
- Volume
- 62
- Issue
- 600
- Pages
- 346-347
- ISSN
- 0960-1643 (ISSN-L)
- 1478-5242
- PMC
- PMC3381244
- OpenAlex
- W2169962576
- Cited by
- 129
- References
- 18
- Citations by year
- 2026: 4 · 2025: 9 · 2024: 8 · 2023: 9 · 2022: 16 · 2021: 11 · 2020: 11 · 2019: 11 · 2018: 5 · 2017: 18 · 2016: 9 · 2015: 6 · 2014: 8 · 2013: 1 · 2012: 3
- Type
- journal article
- Language
- en
- Open access
- green
- europepmc.org
- Locations
- British Journal of General Practice (publishedVersion)
- Europe PMC (PubMed Central) (publishedVersion)
- PubMed Central (publishedVersion)
- PubMed (publishedVersion)
- HAL (submittedVersion)
- Topics
- Health Sciences › Health Professions › General Health Professions › Healthcare professionals’ stress and burnout
- Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Occupational Health and Burnout
- Keywords
- burnout, empathy, primary care, general practitioners, physician well-being, physician-patient relationship
- MeSH terms
- Burnout, Professional, Empathy, Humans, Physician-Patient Relations, General Practitioners, General Practice
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