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Cited by 537Telemedicine and Telehealth ImplementationHealthcare Systems and TechnologyPrimary Care and Health Outcomes

The DOI matches its Crossref record; 25 of the 25 references it cites were found in a registry or an index.

Acceptability, benefits, and challenges of video consulting: a qualitative study in primary care

Open access
Donaghy, Eddie, Atherton, Helen, Hammersley, Victoria, McNeilly, Hannah, Bikker, Annemieke, Robbins, Lucy, Campbell, John, McKinstry, Brian·2019·British Journal of General Practice
DOI 10.3399/bjgp19x704141PMC PMC6617540
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Abstract

Background: People increasingly communicate online, using visual communication mediums such as Skype and FaceTime. Growing demands on primary care services mean that new ways of providing patient care are being considered. Video consultation (VC) over the internet is one such mode. Aim: To explore patients’ and clinicians’ experiences of VC. Design and setting: Semi-structured interviews in UK primary care. Method: Primary care clinicians were provided with VC equipment. They invited patients requiring a follow-up consultation to an online VC using the Attend Anywhere web-based platform. Participating patients required a smartphone, tablet, or video-enabled computer. Following VCs, semi-structured interviews were conducted with patients ( n = 21) and primary care clinicians ( n = 13), followed by a thematic analysis. Results: Participants reported positive experiences of VC, and stated that VC was particularly helpful for them as working people and people with mobility or mental health problems. VCs were considered superior to telephone consultations in providing visual cues and reassurance, building rapport, and improving communication. Technical problems, however, were common. Clinicians felt, for routine use, VCs must be more reliable and seamlessly integrated with appointment systems, which would require upgrading of current NHS IT systems. Conclusion: The visual component of VCs offers distinct advantages over telephone consultations. When integrated with current systems VCs can provide a time-saving alternative to face-to-face consultations when formal physical examination is not required, especially for people who work. Demand for VC services in primary care is likely to rise, but improved technical infrastructure is required to allow VC to become routine. However, for complex or sensitive problems face-to-face consultations remain preferable.

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Figure 1. The process for setting up video consultation for clinicians and patients.
Figure 1. The process for setting up video consultation for clinicians and patients.CC BY-NC · PubMed Central
Figure 2. How patients access Attend Anywhere.
Figure 2. How patients access Attend Anywhere.CC BY-NC · PubMed Central

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Research works printed but not linked: 1

  1. Newhouse, 2015, Patient use of email for health care communication purposes across 14 European countries, J Med Int Research, 17, e58

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Metadata

Authors
Donaghy, E., Atherton, H., Hammersley, V., McNeilly, H., Bikker, A., Robbins, L., Campbell, J., & McKinstry, B.
Affiliations
  • University of Edinburgh (GB)
  • University of Warwick (GB)
  • University of Exeter (GB)
ORCID
Venue
British Journal of General Practice
Publisher
Royal College of General Practitioners
Published
2019-06-03
Volume
69
Issue
686
Pages
e586-e594
ISSN
  • 0960-1643 (ISSN-L)
  • 1478-5242
DOI
10.3399/bjgp19x704141
PMC
PMC6617540
OpenAlex
W2948620865
Cited by
537
References
25
Citations by year
2026: 29 · 2025: 57 · 2024: 70 · 2023: 103 · 2022: 107 · 2021: 96 · 2020: 67 · 2019: 5
FWCI
63.31
Type
journal article
Language
en
Open access
Licence
cc-by-nc
Locations
  • British Journal of General Practice (publishedVersion, cc-by-nc)
  • Europe PMC (PubMed Central) (publishedVersion, cc-by-nc)
  • PubMed Central (publishedVersion, cc-by-nc)
  • PubMed (publishedVersion)
  • ePrints Soton (University of Southampton) (submittedVersion)
  • Warwick Research Archive Portal (University of Warwick) (submittedVersion)
  • Figshare (submittedVersion)
  • Open Research Exeter (University of Exeter) (submittedVersion, cc-by-nc)
  • Edinburgh Research Explorer (University of Edinburgh) (submittedVersion, cc-by-nc)
Topics
  • Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
  • Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Healthcare Systems and Technology
  • Health Sciences › Medicine › Family Practice › Primary Care and Health Outcomes
Keywords
video consultation, telemedicine, primary care, patient experience, clinician experience, visual communication, patient-clinician communication, technical challenges, follow-up visits, working patients
MeSH terms
Adult, Aftercare, Aged, Attitude of Health Personnel, Female, United Kingdom, Humans, Male, Middle Aged, Patient Acceptance of Health Care, Primary Health Care, Scotland, Telephone, Patient Satisfaction, Remote Consultation, Qualitative Research, Videoconferencing, Young Adult, Physicians, Primary Care

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