Patient Perceptions of Telehealth Primary Care Video Visits
Open accessAbstract
PURPOSE: Telehealth is a care delivery model that promises to increase the flexibility and reach of health services. Our objective is to describe patient experiences with video visits performed with their established primary care clinicians. METHODS: We constructed semistructured, in-depth qualitative interviews with adult patients following video visits with their primary care clinicians at a single academic medical center. Data were analyzed with a content analysis approach. RESULTS: Of 32 eligible patients, 19 were successfully interviewed. All patients reported overall satisfaction with video visits, with the majority interested in continuing to use video visits as an alternative to in-person visits. The primary benefits cited were convenience and decreased costs. Some patients felt more comfortable with video visits than office visits and expressed a preference for receiving future serious news via video visit, because they could be in their own supportive environment. Primary concerns with video visits were privacy, including the potential for work colleagues to overhear conversations, and questions about the ability of the clinician to perform an adequate physical examination. CONCLUSIONS: Primary care video visits are acceptable in a variety of situations. Patients identified convenience, efficiency, communication, privacy, and comfort as domains that are potentially important to consider when assessing video visits vs in-person encounters. Future studies should explore which patients and conditions are best suited for video visits.
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Recent advancements in technology and telehealth may minimize the number of physical visits.
“Recent advancements in technology and telehealth may minimize the number of physical visits. 43”
From Religiosity & mental health seeking behaviors among U.S. adults (2024) · cites this paper as [43]
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“43 Finally, effective mental health treat-ment involves a therapeutic alliance between the provider and patient irrespective of the number of visits.”
Background
- Authors
- Powell, R. E., Henstenburg, J. M., Cooper, G., Hollander, J. E., & Rising, K. L.
- Affiliations
- Thomas Jefferson University (US)
- Venue
- The Annals of Family Medicine
- Publisher
- Annals of Family Medicine
- Published
- 2017-05
- Volume
- 15
- Issue
- 3
- Pages
- 225-229
- ISSN
- 1544-1709 (ISSN-L)
- 1544-1717
- PMC
- PMC5422083
- OpenAlex
- W2411813461
- Cited by
- 465
- References
- 28
- Citations by year
- 2026: 17 · 2025: 45 · 2024: 59 · 2023: 70 · 2022: 77 · 2021: 102 · 2020: 62 · 2019: 19 · 2018: 11 · 2017: 3
- FWCI
- 24.40
- Type
- journal article
- Language
- en
- Open access
- diamond
- doi.org
- Locations
- The Annals of Family Medicine (publishedVersion)
- PubMed Central (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Health Sciences › Health Professions › General Health Professions › Primary Care and Health Outcomes
- Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
- Keywords
- telemedicine, video consultation, primary care, patient satisfaction, patient perspectives, convenience, cost reduction, privacy concerns, physical examination limitations, in-person visits, patient-clinician communication
- MeSH terms
- Academic Medical Centers, Adult, Aged, Aged, 80 and over, Confidentiality, Female, Humans, Male, Middle Aged, Patient Acceptance of Health Care, Perception, Primary Health Care, Telemedicine, Qualitative Research, Young Adult, Patient Preference
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