A case study of patient journey mapping to identify gaps in healthcare: Learning from experience with cancer diagnosis and treatment
Open accessAbstract
Journey mapping methods have a number of practical uses. One of the most promising applications in the area of healthcare is to apply patient journey mapping to identify a patient’s pathway through their healthcare journey. Nowhere is this more important than in the area of cancer care. With lengthy wait times in many countries and the complexity of care paths that cancer patients travel, there is ample opportunity to identify both gaps in care as well as opportunities to improve care processes. In this article the authors discuss a case study of a patient journey involving multiple care organizations, several health professionals and care in both Canada and the United States. By applying patient journey mapping a simplified version of such complexity can be presented in a visual and succinct way, allowing health professionals and managers of healthcare organizations to identify where inefficiencies in care and patient safety issues occur. Furthermore, this mapping can form the basis for optimizing care processes and holds considerable promise for patient-centred healthcare. Implications of using patient journey mapping for improving cancer care and healthcare more generally are discussed.
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Journey mapping provides a structured qualitative process by which to evaluate care of boarded patients.
“Journey mapping – a research methodology often used in implementation science to assess organizational workflows in clinical settings – provides a structured qualitative process by which to evaluate care of boarded patients.”
From Experiences of Child and Adolescent Psychiatric Patients Boarding in the Emergency Department from Staff Perspectives: Patient Journey Mapping (2023) · cites this paper as Kushniruk et al., 2020
A journey map is a visual representation of patients' movements through a complex healthcare system in a simple and succinct progression.
“A journey map is a visual representation of patients’ movements through a complex healthcare system in a simple and succinct progression (Kushniruk et al., 2020).”
From Experiences of Child and Adolescent Psychiatric Patients Boarding in the Emergency Department from Staff Perspectives: Patient Journey Mapping (2023) · cites this paper as Kushniruk et al., 2020
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- Authors
- Kushniruk, A. W., Borycki, E. M., Parush, A., & |, |.
- Affiliations
- University of Victoria (CA)
- Technion – Israel Institute of Technology (IL)
- Venue
- Knowledge Management & E-Learning: An International Journal
- Published
- 2020-12-26
- Pages
- 405-418
- ISSN
- 2073-7904 (ISSN-L)
- OpenAlex
- W3145355484
- Cited by
- 15
- References
- 12
- Citations by year
- 2026: 1 · 2025: 7 · 2024: 1 · 2023: 2 · 2022: 2 · 2021: 2
- FWCI
- 1.56
- Type
- journal article
- Language
- en
- Open access
- diamond
- doi.org
- Licence
- cc-by
- Locations
- Knowledge Management & E-Learning An International Journal (publishedVersion, cc-by)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Topics
- Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
- Health Sciences › Medicine › Oncology › Cancer survivorship and care
- Health Sciences › Health Professions › Health Information Management › Healthcare Quality and Management
- Keywords
- patient journey mapping, cancer care, care pathways, care gaps, patient waiting time, patient safety, patient-centered care, healthcare quality improvement
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