Health equity and quantifying the patient experience: A case study.
Open accessAbstract
The COVID-19 pandemic has invigorated efforts to address health inequities disproportionately burdened by racial/ethnic groups and individuals of low socioeconomic status. Measuring and monitoring patient experience is crucial to understanding why the gaps exist and identifying mechanisms necessary to close them. Electronic health records and digital health tools hold much promise in this regard and can lead to change. We present a case study describing the innovative efforts undertaken at Sutter Health, a large integrated health network in Northern California, to quantify gaps in health equity using electronic platforms and visualization modalities. More work is needed to identify and address barriers rooted in social context and structural inequities and ultimately impact health equity. Experience Framework This article is associated with the Policy & Measurement lens of The Beryl Institute Experience Framework. (https://www.theberylinstitute.org/ExperienceFramework). Access other PXJ articles related to this lens. Access other resources related to this lens.
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Scales or items developed to measure experiences of care with a health equity lens often focus primarily on racialized groups and groups experiencing financial strain.
“Scales or items developed to measure experiences of care that strive to use a health equity lens often focus primarily on racialized groups (e.g., based on a mix of geographic origin, skin colour, and identity), and on groups experiencing financial strain [14, 17, 18].”
From Using a health equity lens to measure patient experiences of care in diverse health care settings (2024) · cites this paper as [17]
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- Authors
- Moreno, M. R., Sherrets, B., Roberts, D. J., & Azar, K.
- Affiliations
- Sutter Health (US)
- Venue
- Patient Experience Journal
- Publisher
- The Beryl Institute
- Published
- 2021-08-04
- Volume
- 8
- Issue
- 2
- Pages
- 94-99
- ISSN
- 2372-0247 (ISSN-L)
- OpenAlex
- W3187268837
- Cited by
- 8
- References
- 31
- Citations by year
- 2025: 2 · 2024: 3 · 2023: 2 · 2021: 1
- FWCI
- 1.69
- Type
- journal article
- Language
- en
- Open access
- diamond
- doi.org
- Licence
- Locations
- Patient Experience Journal (publishedVersion, cc-by-nc-nd)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Topics
- Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
- Social Sciences › Health › Health disparities and outcomes
- Social Sciences › Sociology and Political Science › Cultural Competency in Health Care
- Keywords
- health equity, patient experience, health disparities, COVID-19 pandemic, racial and ethnic disparities, socioeconomic status, electronic health records, digital health tools, data visualization, health equity measurement, Sutter Health, integrated health networks, structural inequality
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