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Cited by 11Mobile Learning in EducationEFL/ESL Teaching and LearningSpeech and dialogue systems

Chatbot Experiences of Informal Language Learners: A Sentiment Analysis

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Alm, Antonie, Nkomo, Larian M.·2022·Research Anthology on Implementing Sentiment Analysis Across Multiple Disciplines
DOI 10.4018/978-1-6684-6303-1.ch050
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Abstract

In 2016, a number of language applications released chatbots to complement their programmes. Used primarily in informal learning settings, chatbots enable language learners to engage in conversational speaking practice, which can be perceived as less threatening than face-to-face interactions with native speakers. This study takes a closer look at four second language (L2) chatbots—Duolingo, Eggbun, Memrise, and Mondly—and analyses the experiences which informal language learners expressed on various online platforms (e.g., Duolingo forum, Memrise community, Reddit). Results indicate a degree of curiosity and a willingness to engage in conversation with chatbots. However, learners expressed frustration if the dialogues did not correspond to their learning goals or if they were excluded from using the bots because of technical or payment issues, or discontinuation of services.

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Crossref · 10.4018/978-1-6684-6303-1.ch050

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33 of 33 references verified0 citation errors · 0 not checkable

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  • Some users reported feeling disconnected and frustrated with the lack of genuine human interaction, and felt the chatbot's responses were robotic and impersonal, leading to a sense of isolation.

    “It was also reported feeling disconnected and frustrated with the lack of genuine human interaction.Some users expressed that the chatbot's responses, although based on evidence-based techniques, felt robotic and impersonal, leading to a sense of isolation [134].”

    From Ethical Framework for Harnessing the Power of AI in Healthcare and Beyond (2024) · cites this paper as [134]

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Authors
Alm, A., & Nkomo, L. M.
Affiliations
University of Otago (NZ)
ORCID
Venue
Research Anthology on Implementing Sentiment Analysis Across Multiple Disciplines
Publisher
IGI Global
Published
2022-06-10
Pages
933-948
DOI
10.4018/978-1-6684-6303-1.ch050
OpenAlex
W4286593277
Cited by
11
References
33
Citations by year
2025: 3 · 2024: 4 · 2023: 2 · 2022: 2
FWCI
7.14
Type
book chapter
Language
ng
Open access
Licence
cc-by
Locations
IGI Global eBooks (publishedVersion, cc-by)
Topics
  • Physical Sciences › Computer Science › Information Systems › Mobile Learning in Education
  • Social Sciences › Arts and Humanities › Language and Linguistics › EFL/ESL Teaching and Learning
  • Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
Keywords
chatbots, second language acquisition, informal language learning, student experience, Duolingo, Memrise, language learning apps, learner frustration

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