The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
Implications for Improving Accessibility to E-Commerce Websites in Developing Countries: A Study of Hotel Websites
Abstract
This research explores the accessibility issues with regard to the e-commerce websites in developing countries, through a study of Sri Lankan hotel websites. A web survey and a web content analysis were conducted as the methods to elicit data on web accessibility. Factors preventing accessibility were hypothesized as an initial experiment. Affecting design elements are identified through web content analysis, the results of which are utilized to develop specific implications for improving web accessibility. The hypothesis tests show that there is no significant correlation between accessibility and geographical or economic factors. However, physical impairments of users have a considerable influence on the accessibility of web page user interface if it has been designed without full consideration of the needs of all users. Poor readability and less navigable page designs are two observable issues, which pose threats to accessibility. The lack of conformance to W3C accessibility guidelines and the poor design process are the specific shortcomings which reduce the overall accessibility. Further enhancements are suggested with adherence to principles, user – centered design and developing customizable web portals compatible for connections with differing speeds. Re-ordering search results has been suggested as one of the finest step towards making the web content accessible for users with differing needs.
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In the citing paper
“Sambhanthan and Good (2012) believes that the lack of conformance to accessibility guidelines in e-commerce website reduce the overall accessibility and hence results in poor readability and less navigable page designs.”
From Individual level culture influence on online consumer iTrust aspects towards purchase intention across cultures: A S-O-R model (2015) · cites this paper as Sambhanthan and Good (2012)
Citations
Cites
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Accessibility of Internet websites through time
Hackett, S., Parmanto, B., & Zeng, X. (2003) · Proceedings of the 6th international ACM SIGACCESS conference on Computers and accessibility · doi:10.1145/1028630.1028638 · Cited by 145 · cited 2×
“It is also reputed in several researches that the access to web based information is inadequate for disabled people (Hackett et al , 2003; Good, 2007; Parmanto & Zeng 2003; Bevan & Ahmed 2007).”
Background
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Cited by
Sorted by citations
Sohaib, O., & Kang, K. (2015) · International Journal of Electronic Business · doi:10.1504/ijeb.2015.069104 · Cited by 60
Metadata
- Authors
- Sambhanthan, A., & Good, A.
- Affiliations
- University of Portsmouth (GB)
- Venue
- International Journal of Knowledge-Based Organizations
- Publisher
- IGI Global Scientific Publishing
- Published
- 2012-04-01
- Volume
- 2
- Issue
- 2
- Pages
- 1-20
- ISSN
- 2155-6393 (ISSN-L)
- 2155-6407
- OpenAlex
- W2047666829
- Cited by
- 20
- References
- 3
- Citations by year
- 2022: 1 · 2020: 3 · 2019: 1 · 2018: 1 · 2017: 1 · 2016: 4 · 2014: 6 · 2013: 3
- FWCI
- 10.10
- Type
- journal article
- Language
- ng
- Open access
- closed
- Locations
- International Journal of Knowledge-Based Organizations (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Human Factors and Ergonomics › Digital Accessibility for Disabilities
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Information Systems › Information Architecture and Usability
- Keywords
- web accessibility, e-commerce platforms, hotel websites, developing countries, Sri Lanka, physical impairment, readability, web navigation, W3C accessibility guidelines, user-centered design, search result ordering, web design
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