The DOI matches its Crossref record.
Can Agile, Lean and ITIL Coexist?
Abstract
Information Technology Infrastructure Library (ITIL) is frequently perceived as overly wordy and bureaucratic while Agile and Lean methodologies are often positioned as a rejection of heavy handed process and governance. But IT Service Management, Agile, and Lean are all focused on the same thing: How to get valuable work done quickly and efficiently in the complex world of IT in order to enable a business's competitive edge. Delivering IT solutions at the speed-of-business while maintaining quality, performance and availability of the Live Environment is a constant balancing act among simultaneous constraints. ITIL, Agile and Lean all contain best-practices to define and manage these constraints and the contexts in which they exist. The authors will compare and contrast the core of these methodologies to show how they align with the goal of providing a roadmap for successful implementation and coexistence.
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“A lean approach's basic purpose is getting work done effectively and efficiently while maintaining”
From Digital Transformation of Public Sector Governance With IT Service Management–A Pilot Study (2023) · cites this paper as [8]
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Digital Transformation of Public Sector Governance With IT Service Management–A Pilot Study
Sarwar, M. I., Abbas, Q., Alyas, T., Alzahrani, A., Alghamdi, T., & Alsaawy, Y. (2023) · IEEE Access · doi:10.1109/access.2023.3237550 · Cited by 101
Metadata
- Authors
- Smith, A. W., & Rahman, N.
- Affiliations
- Volteo, Phoenix, AZ, USA
- Portland State University (US)
- Venue
- International Journal of Knowledge-Based Organizations
- Publisher
- IGI Global Scientific Publishing
- Published
- 2017-01-01
- Volume
- 7
- Issue
- 1
- Pages
- 78-88
- ISSN
- 2155-6393 (ISSN-L)
- 2155-6407
- OpenAlex
- W2530747910
- Cited by
- 9
- References
- 0
- Citations by year
- 2025: 1 · 2023: 2 · 2021: 1 · 2019: 3 · 2017: 2
- FWCI
- 2.55
- Type
- journal article
- Language
- ng
- Open access
- closed
- Locations
- International Journal of Knowledge-Based Organizations (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
- Physical Sciences › Computer Science › Information Systems › Software Engineering Techniques and Practices
- Physical Sciences › Computer Science › Information Systems › Information Systems Education and Curriculum Development
- Keywords
- ITIL, agile methods, lean manufacturing, IT service management, IT governance, best practices, implementation roadmap
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