Cited by 269Technology Adoption and User BehaviourCustomer Service Quality and LoyaltyDigital Marketing and Social Media

The DOI matches its Crossref record; 59 of the 60 references it cites were found in a registry or an index.

Beyond Trust: Web Site Design Preferences Across Cultures

Cyr, Dianne, Bonanni, Carole, Bowes, John, Ilsever, Joe·2005·Journal of Global Information Management

DOI 10.4018/jgim.2005100102

Open this paper in CoChat — free account

Abstract

The growth of Internet shopping motivates a better understanding of how e-loyalty is built online between businesses and consumers. In this study, Web site design and culture are advanced as important to Web site trust, Web site satisfaction, and e-loyalty in online business relationships. Based on data collected in Canada, the U.S., Germany, and Japan, the research considers (1) examining within culture preferences for design elements of a local vs. a foreign Web site and subsequent participant perceptions of trust, satisfaction, and e-loyalty; and (2) comparisons between cultures for design preferences of local and foreign Web sites and subsequent participant perceptions of trust, satisfaction, and e-loyalty. As predicted, similarities were greatest among Americans, Canadians, and Germans, with the Japanese representing a different and unique case. The results are discussed against hypothesized expectations. Implications for future research are outlined.

Integrity signals

Registry

Crossref · 10.4018/jgim.2005100102

Cites

59 of 59 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

This paper’s full text isn’t openly available, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
Culture's Consequences: International Differences in Work-Related Values.
Sorge, A. M., & Hofstede, G. (1983) · Administrative Science Quarterly · doi:10.2307/2393017 · Cited by 15,195
An integrative model of organizational trust
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995) · The Academy of Management Review · doi:10.2307/258792 · Cited by 10,736
Not So Different After All: A Cross-Discipline View Of Trust
Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998) · Academy of Management Review · doi:10.5465/amr.1998.926617 · Cited by 10,274
Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations
Hoffman, D. L., & Novak, T. P. (1996) · Journal of Marketing · doi:10.2307/1251841 · Cited by 5,740
Developing and validating trust measures for e-commerce: an integrative typology
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002) · Information Systems Research · doi:10.1287/isre.13.3.334.81 · Cited by 5,550
Trust as a Social Reality
Lewis, J. D., & Weigert, A. (1985) · Social Forces · doi:10.2307/2578601 · Cited by 4,163
Factors affecting trust in market research relationships
Moorman, C., Deshpandé, R., & Zaltman, G. (1993) · Journal of Marketing · doi:10.1177/002224299305700106 · Cited by 3,659
E-commerce: the role of familiarity and trust.
Gefen, D. (2000) · Omega · doi:10.1016/s0305-0483(00)00021-9 · Cited by 3,529
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Koufaris, M. (2002) · Information Systems Research · doi:10.1287/isre.13.2.205.83 · Cited by 3,240

Flagged first, then by citations

Show all 60 references

1 of the 60 references couldn’t be matched to a known paper.

Sorted by citations

Items 201–269 of 269

Understanding Users’ Continuance of Facebook
Hsu, C., & Wu, C. (2013) · IGI Global eBooks · doi:10.4018/978-1-4666-4022-1.ch005 · Cited by 2
Network Application Psychology
Qin, Z., Li, S., Han, Y., Dong, J., Yan, L., & Qin, J. (2009) · Springer eBooks · doi:10.1007/978-3-540-49645-8_12 · Cited by 2
The Establishment of End-user Trust in Web Information Management Systems
Fengqi, L. (2010) · International Conference on Multimedia and Information Technology · doi:10.1109/mmit.2010.172 · Cited by 2
A CONCEPTUAL MODEL FOR GLOBAL MULTI-CHANNEL CUSTOMER MANAGEMENT
Ali, M., Brooks, L., & Alshawi, S. (2008) · Brunel University Research Archive (BURA) (Brunel University London) · Cited by 2
Marketing perspective of website quality and utility on customer loyalty: A mediating role of trust and engagement in e-commerce (SDG 12)
Zia, A. (2025) · SN Business & Economics · doi:10.1007/s43546-025-00978-6 · Cited by 1
From click to commitment: unpacking perceived usefulness and affective commitment in food apps across markets
Abbasi, G. A., Elgammal, I., Osakwe, C. N., & Ravichandran, S. (2026) · The Journal of Marketing Theory and Practice · doi:10.1080/10696679.2026.2648780 · Cited by 1
Cultural Adaption of Hypermedia
Dödtmann, J., & Wagner, R. (2012) · International Journal of Wireless Networks and Broadband Technologies · doi:10.4018/ijwnbt.2012100103 · Cited by 1
Cultural Technology Acceptance Model for Consumers' Acceptance of Arabic E-Commerce Websites
Ali, O., & Ahmad, K. (2014) · Research Journal of Applied Sciences Engineering and Technology · doi:10.19026/rjaset.7.441 · Cited by 1
The Influence of Technical Skill on Consumer Trust in On-Line Shopping in Ireland
Connolly, R. (2007) · doi:10.6702/ijbi.2007.2.1.1 · Cited by 1
The Influence of Culture on iTrust Aspects in B2C E-Business
Sohaib, O., & Kang, K. (2014) · UTS ePRESS (University of Technology Sydney) · Cited by 1
Cross-cultural user perceptions of website design and security: A commentary
Hove, L. V. (2016) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2016.05.003 · Cited by 1
Investigation of the Effect of Internet Marketing Mix on Improving the Performance of Internet Companies
Aghaei, M., Abdolmaleki, S., & Asadollahi, A. (2015) · Cited by 1
Does the localisation of cultural markers affect user's destination image?
Moura, F. T., Deans, K. R., & Gnoth, J. (2012) · Ereview of tourism research · Cited by 1
How Old are You, Really?: Cognitive vs. Chronological Age in Technology Acceptance Decisions
Hong, S., Lui, C. S. M., Hahn, J., & Tam, K. Y. (2008) · ResearchOnline at James Cook University (James Cook University) · Cited by 1
Culture and Websites Interaction
Nacar, R., Burnaz, Ş., & Uray, N. (2013) · IGI Global eBooks · doi:10.4018/978-1-4666-3966-9.ch017 · Cited by 1
Content Strategy and Intercultural Communication: Analysis of International Websites of Chinese Universities
Tang, Y., & Ding, H. (2023) · Journal of Technical Writing and Communication · doi:10.1177/00472816231171982 · Cited by 1
Attitudes and habits regarding brain training applications and games among Japanese consumers: a preliminary cross-sectional study
Robb, N. (2023) · F1000Research · doi:10.12688/f1000research.42125.3 · Cited by 1
Increasing E-Loyalty of E-Commerce Users Through E-Satisfaction and E-Trust
Wahid, A., & Afifah, V. (2023) · Dinasti International Journal of Management Science · doi:10.31933/dijms.v4i3.1771 · Cited by 1
Determinants of Consumers' E-Loyalty: A Cross-Channel Perspective
Doong, H., Tai, C.-F., & Wang, H.-C. (2010) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2010.142 · Cited by 1
Individual Trust and Consumer Risk Perception
Kim, B. C., Khansa, L., & James, T. L. (2011) · Journal of Information Privacy and Security · doi:10.1080/15536548.2011.10855915 · Cited by 1
Exploring the Role of Technology Readiness in Developing Trust and Loyalty for E-Services
Purani, K., & Sahadev, S. (2013) · IGI Global eBooks · doi:10.4018/978-1-4666-3954-6.ch018 · Cited by 1
The Role Of Flow In Creating E-loyalty: The Case Of Online Hotel Booking Websites
Bilgihan, A. (2012) · Journal of International Crisis and Risk Communication Research · Cited by 1
Visual Symbol Attention and Cross-Cultural Communication
Zhang, H., & Zhang, L. (2019) · Lecture notes in computer science · doi:10.1007/978-3-030-22577-3_32 · Cited by 1
Traveler Decision Making in Online vs. Offline Buying Behavior
Roy, S., Amar Raju, G., & Joseph, D. (2019) · Advances in marketing, customer relationship management, and e-services book series · doi:10.4018/978-1-5225-9783-4.ch002 · Cited by 1
CIAM: A New Assessment Model to Measure Culture’s Influence on Websites
Pratap, S., & Kumar, J. (2020) · Lecture notes in computer science · doi:10.1007/978-3-030-49913-6_33 · Cited by 1
Customer loyalty in an online retailing environment in the Netherlands
Claessen, J. J. M. (2013) · Cited by 1
Framework for the Adoption of Online Banking
Alsulimani, T. S. (2013) · DMU Open Research Archive (De Montfort University) · Cited by 1
To Trust Upon That Someone Trusts Upon Yourself Influences of Trust and Other Factors on an Intranet Based Leader Strategy
Löfström, A., & Edenius, M. (2011) · Lecture notes in computer science · doi:10.1007/978-3-642-25167-2_31 · Cited by 1
The importance of website quality dimensions in determining customer satisfaction : an empirical study on airline industry
Lim, S. P., Cheong, K. Y., Ding, Y. Y., Loo, J. V., & Teh, Y. W. (2012)
A Study on the Effects of Product Types and Culture on the Level of Use of BIN Auctions by Sellers
Ho, K. K. W., Yoo, B., Yu, S., & Tam, K. Y. (2006) · Journal of the Association for Information Systems
The impact of cultural context on corporate web sites: a New Zealand and South Korean comparison
Choi, M. G. (2008) · Tuwhera (Auckland University of Technology)
Current Trends in Cultural Customization and the Ecommerce Experience
Woods, A. L. (2012) · KU ScholarWorks (The University of Kansas)
Raising the web conversion rates for online ventures with no name recognition: analytical and empirical studies
Nguyen, V. L. (2010) · Tuwhera (Auckland University of Technology)
An Empirical Study on e-Loyalty of Social Networking Sites
Jia, M.-H., & Jeong, D. (2010) · The Journal of Information Systems · doi:10.5859/kais.2010.19.2.001
Cultural Statistics and Instructional Designs
Zahedi, D. (2006)
Measuring and evaluating the quality of service for Customers based on a hybrid approach of E-S-QUAL, E-RecS-QUAL and Fuzzy TOPSIS in the Insurance Companies
Ghazifard, A. M., Mostafa, M. P., & Khosravi, K. (2012) · تحقیقات بازاریابی نوین
APPLYING E-S-QUAL SCALE TO ASSESS THE EFFECTS OF E-SERVICE QUALITY ON E-LOYALTY WITH E-SATISFACTION AND PERCEIVED VALUE AS MEDIATORS
Chen, C.-S., & Yang, H.-E. (2008)
Effects of Social Presence, Personalization, and Real Time on Users' Loyalty across Three Types of Websites
Lee, S., -, G. D. F. G., & Kang, J. M. (2012) · INTERNATIONAL JOURNAL ON Advances in Information Sciences and Service Sciences · doi:10.4156/aiss.vol4.issue19.78
DIVERSIDADE CULTURAL EM USABILIDADE DE BIBLIOTECAS DIGITAIS: ANÁLISE DA LITERATURA
Paulo, S. (2009)
Basic vs. Advanced Modes of Internet Adoption
Teo, T. S. H. (2009) · Advances in global information management (AGIM) book series · doi:10.4018/978-1-60566-138-4.ch019
ENHANCING TRUST BELIEFS IN E-COMMERCE THROUGH WHITELIST WEBSITE SECURITY PARADIGM
Khandelwal, A. (2011)
Commerce and Gender
Sadowska, N. M. (2010) · IGI Global eBooks · doi:10.4018/978-1-60566-368-5.ch022
Challenges with Knowledge Construction in an E-learning Environment
Olaniran, B. A., Olaniran, O., & Edgell, D. A. (2010) · Advances in human and social aspects of technology book series · doi:10.4018/978-1-61520-937-8.ch009
Factors Influencing Consumer Acceptance of Cross-Border Electronic Commerce
Lesma, V. R. B. (2016)
Targeting language markets through Web localization: A case study of a digital cloud service
Taanonen, M. (2014) · Aaltodoc (Aalto University)
Content and Design Characteristics of Chinese Corporate Homepages
Zhang, L., Tian, S., & Miles, P. C. (2013) · Association of Marketing Theory and Practice Conference (AMTP) · doi:10.20429/amtp.2013.04
Understanding the Cultural Dimension on the Web Homepage Preferences and Visual Exploration
Dinet, J., Vivian, R., Mantia, K. L., Kitajima, M., & Bertolo, D. (2013) · HAL
The influence of audience involvement and flow on destination image and destination attachment
Zhao, Y. (2019) · The Atrium (University of Guelph)
Quality Strategies for Customer Loyalty in an E-Service Environment
Vasudeva, S. (2019) · Advances in marketing, customer relationship management, and e-services book series · doi:10.4018/978-1-5225-9697-4.ch004
Mobile Shopping Adoption: Insights into Attitude, Intentions and Flow Experience
Kaur, J., & Soch, H. (2019) · International Journal of Management Studies · doi:10.18843/ijms/v6si4/03
The Web Site and Brand Trust as Antecedents of Online Loyalty
Treiblmaier, H., Neale, L., & Chong, S. (2012) · IGI Global eBooks · doi:10.4018/978-1-4666-1861-9.ch007
The Factors of Why the People of Pakistan Do Not Purchase Paid Apps
Gillani, U. F., Khan, M. I., Ishaq, M. W., Aziz, K., & Akram, M. N. (2020) · International Journal of Online Marketing · doi:10.4018/ijom.2020040104
The Role of Social Presence and Basic Psychological Needs in Customers’ Intention to Return to Online Stores: A Case Study of Snapfood
Ramazani, S., & Kiamehr, M. (2020) · DOAJ (DOAJ: Directory of Open Access Journals) · doi:10.22059/jibm.2020.290003.3663
Trust Transfer in a Complex Technology Configuration (Ctc)Preprint
Agogo, D., Wright, R. T., Miltgen, C. L., & Milne, G. R. (2020) · SSRN Electronic Journal · doi:10.2139/ssrn.3778739
Do Online Shopping Drivers Enhance the Customer's Online Shopping Adoption? The Perspective of Unified Theory of Acceptance and Use of Technology
Rehman, M. A. U. (2020)
Accessibility Evaluation of Turkish E-Commerce Websites
Akgül, Y. (2021) · Advances in web technologies and engineering book series · doi:10.4018/978-1-7998-7848-3.ch007
Technology Adoption, National Culture & Trust Beliefs
Connolly, R. (2011)
FACTORS INFLUENCING ADOPTION OF A HALAL APP IN A SMALL ISLAND DEVELOPING STATE (SIDS). A CONCEPTUAL FRAMEWORK.
Mustun, I. Z. K. (2021) · International Journal of Islamic Business · doi:10.32890/ijib2021.6.2.5
The Adoption of “E-Banking” by Lebanese Banks
Toufaily, É., Daghfous, N., & Toffoli, R. (2011) · IGI Global eBooks · doi:10.4018/978-1-60960-607-7.ch007
Güven Teorisi Kapsamında Çevrimiçi Fayda ve Riskin Web Sitesinin Değerine Etkisinde Siteye Güvenin Aracı, Riskin Düzenleyici Etkileri
Durmuş, İ., & Yıldız, E. (2022) · The Journal of International Scientific Researches · doi:10.23834/isrjournal.984855
Bibliography
Dinet, J. (2014) · Wiley eBooks · doi:10.1002/9781119004943.biblio
Customer Relationship Management and Interface Redesign
Ho, K. K. W., & See-To, E. W. K. (2015) · IGI Global eBooks · doi:10.4018/978-1-4666-7357-1.ch025
The Role of Reputation on Trust and Loyalty
Olaleye, S. A., Salo, J., & Ukpabi, D. C. (2021) · IGI Global eBooks · doi:10.4018/978-1-7998-8957-1.ch047
The Effect of Culture and Product Categories on the Level of Use of Buy-It-Now (BIN) Auctions by Sellers
Ho, K. K. W., Yoo, B., Yu, S., & Tam, K. Y. (2009) · Advances in global information management (AGIM) book series · doi:10.4018/978-1-60566-138-4.ch006
Building E-Loyalty Formed by E-Recovery Service Quality Mediated by E-Service Recovery Satisfaction and E-commitment on Online Travel Agent Customers in Indonesia
Arubusman, D. A., Jasfar, F., Hady, H., Kristaung, R., & Arafah, W. (2022) · Journal of Economics Finance and Management Studies · doi:10.47191/jefms/v5-i12-58
Influence of Computer-Generated Imagery Ads on Positive Word-of-Mouth
Ahuja, P., Niemann‐Struweg, I., Garg, A., Goel, P., & Rana, N. P. (2026) · Journal of Global Information Management · doi:10.4018/jgim.409031
Formation of perceived authenticity, trust, and behavioral intentions in online sites: An evidence from travelers
Zerman, S., Koçoğlu, C. M., & Gedik, G. (2026) · Istanbul Business Research · doi:10.26650/ibr.2026.55.1569841
Determinants of Online Repurchase and Word-of-Mouth Intentions: A Case of Generation-Z Customers
Police, K., & Gautam, V. (2026) · Journal of Organizational Computing and Electronic Commerce · doi:10.1080/10919392.2026.2731303
Modelos de Rasch en Administración de Empresas
Rodríguez, J. R. O., & Acosta, J. F. (2006) · Dialnet (Universidad de la Rioja)

Authors: Cyr, D., Bonanni, C., Bowes, J., & Ilsever, J.
Affiliations: Simon Fraser University (CA)
ORCID: Bonanni, Carole
Venue: Journal of Global Information Management
Publisher: IGI Global Scientific Publishing
Published: 2005-10-01
Volume: 13
Issue: 4
Pages: 25-54
ISSN: 1062-7375 (ISSN-L)
1533-7995
DOI: 10.4018/jgim.2005100102
OpenAlex: W2017463883
Cited by: 268
References: 60
Citations by year: 2026: 4 · 2025: 1 · 2024: 3 · 2023: 10 · 2022: 6 · 2021: 15 · 2020: 14 · 2019: 12 · 2018: 5 · 2017: 12 · 2016: 15 · 2015: 18 · 2014: 17 · 2013: 25 · 2012: 21
FWCI: 25.15
Type: journal article
Language: ng
Open access: closed
Locations: Journal of Global Information Management (publishedVersion)
RePEc: Research Papers in Economics (submittedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
Keywords: e-loyalty, online trust, web design, customer satisfaction, cross-cultural comparison, online shopping, design preferences

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Beyond Trust: Web Site Design Preferences Across Cultures

Abstract

Overview

Integrity signals

Verification

Claims the paper makes

Claims other papers make about this one

Citations

Cites

Cited by

Related

Metadata

Record

About these checks