The DOI matches its Crossref record, with a small difference in title or year.
Monitoring User Involvement and Participation in ERP Projects
Abstract
ERP implementation success is influenced by a large number of factors, which most of the time are difficult to measure objectively. User involvement and participation is one of the most cited critical success factors in ERP implementation projects, and one of the most critical ones for their satisfactory outcome. This study attempts to define a set of metrics for monitoring user involvement and participation within ERP implementation projects by using the goals/questions/metrics method. The results of this work are threefold. First, a literature review is presented on the user involvement and participation topic as related to ERP implementation projects. Second, a framework for monitoring user involvement and participation in ERP implementation projects is proposed. And third, a goals/questions/metrics preliminary plan is proposed to monitor and control user involvement and participation within ERP implementation projects.
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“Involving users in the stage of defining organizational needs provides the users with an opportunity to mould and shape the system based on their priorities and business requirements and thus control the outcome (Esteves et al. [13]).”
From Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation (2013) · cites this paper as Esteves et al. [13]
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Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation
Matende, S., & Ogao, P. (2013) · Procedia Technology · doi:10.1016/j.protcy.2013.12.058 · Cited by 104
Metadata
- Authors
- Esteves, J., Pastor, J., & Casanovas, J.
- Affiliations
- IE University (ES)
- Universitat Internacional de Catalunya (ES)
- Universitat Politècnica de Catalunya (ES)
- Venue
- International Journal of Technology and Human Interaction
- Publisher
- IGI Global Scientific Publishing
- Published
- 2005-10-01
- Volume
- 1
- Issue
- 4
- Pages
- 1-16
- ISSN
- 1548-3908 (ISSN-L)
- 1548-3916
- OpenAlex
- W2093000162
- Cited by
- 6
- References
- 0
- Citations by year
- 2020: 1 · 2017: 1 · 2015: 1 · 2013: 1
- FWCI
- 1.31
- Type
- journal article
- Language
- ng
- Open access
- closed
- Locations
- International Journal of Technology and Human Interaction (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
- Physical Sciences › Computer Science › Information Systems › Software Engineering Techniques and Practices
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
- Keywords
- ERP implementation, user participation, monitoring indicators, success factors
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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Cite CoChat for the checks on this page, and the paper for its own findings.
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- CoChat. (2026). Citation check: Monitoring User Involvement and Participation in ERP Projects. https://app.cochat.ai/papers/10.4018/jthi.2005100101
- The paper
- Esteves, J., Pastor, J., & Casanovas, J. (2005). Monitoring User Involvement and Participation in ERP Projects. International Journal of Technology and Human Interaction. https://doi.org/10.4018/jthi.2005100101
