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Cited by 3Usability and User Interface DesignInnovative Human-Technology InteractionMobile Health and mHealth Applications

Evaluasi User Engagement dan User Experience pada Aplikasi Satu Sehat

Open access
Halim, Fandi, Suwandy, Riche·2023·Journal of Information System Research (JOSH)
DOI 10.47065/josh.v5i1.4346
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Abstract

Various efforts to prevent and trace the wider spread of the Covid-19 Virus have been carried out by the government. One of them is done with through technology by providing the application namely SatuSehat application which has variety of features aimed on helping the society. However, along with the imminent evolution of this application into SatuSehat application, these various features that exist, are still rarely known by the public. In addition, from previous studies, there are user experience evaluation has been carried out which shows that low evaluation results. Even though this application has been widely downloaded by the public. This study is aimed at re-measuring the user experience of SatuSehat application and is accompanied by user engagement evaluation to SatuSehat application and its relationship with the user experience. User experience evaluation will utilize the UEQ-S method while the user engagement evaluation will utilize the UEQ-SF method. The results showed that SatuSehat application has a positive overall user experience evaluation result which is supported by quite good user engagement evaluation results. The results of the study even show that there is a strong correlation between user engagement and user experience from the SatuSehat application.

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  • UEQ has been applied in evaluating web-based systems in academic and business contexts.

    “Several studies have applied UEQ in evaluating web-based systems in academic and business contexts.”

    From Development of a Web-Based Information System for Smartphone Repair Services at OSDIG Store Using the Waterfall Method (2025) · cites this paper as Halim & Suwandy, 2023

    The References (page unavailable) include a study explicitly using UEQ to evaluate e-learning, supporting the academic-context portion. The paper itself evaluates the SatuSehat app with UEQ-S, but the passages do not establish UEQ use for web-based business systems; the cited business-simulation study concerns a course. (LLM, conf=0.82)

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3 of the 20 references couldn’t be matched to a known paper.

Research works printed but not linked: 3

  1. Sefrika, "Implementasi Metode TAM Untuk Menganlisa Penerimaan Teknologi Aplikasi Peduli Lindungi," Jurnal Sains Komputer & Informatika (J-SAKTI), , vol. 5, no. 2, pp. 1060-1065, 2021.
  2. H. B. Santoso, M. Schrepp, R. Yugo Kartono Isal, A. Y. Utomo, and B. Priyogi, "Measuring user experience of the student- centered E-learning environment," Journal of Educators Online, vol. 13, pp. 58-79, 2016.
  3. S. P. Kristanto, L. Hakim, and F. Hariyati C, "Usability Evaluation In Ruang Guru Applications Using User Experience Questionnaire (UEQ)," Jurnal Mantik, vol. 4, no. 1, pp. 181-186, 2020, Accessed: Apr. 20, 2022. [Online]. Available: https://iocscience.org/ejournal/index.php/mantik/index

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Authors
Halim, F., & Suwandy, R.
Affiliations
Universitas Mikroskil (ID)
Corresponding author
Suwandy, Riche
ORCID
Halim, Fandi
Venue
Journal of Information System Research (JOSH)
Publisher
Forum Kerjasama Pendidikan Tinggi (FKPT)
Published
2023-10-26
Volume
5
Issue
1
Pages
151-158
ISSN
2686-228X (ISSN-L)
DOI
10.47065/josh.v5i1.4346
OpenAlex
W4390687392
Cited by
2
References
20
Citations by year
2025: 2
FWCI
0.35
Type
journal article
Language
en
Open access
Licence
Locations
Journal of Information System Research (JOSH) (publishedVersion, cc-by)
Topics
  • Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
  • Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
  • Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
Keywords
user engagement, user experience, COVID-19 pandemic, health information application

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